Medical Records Dispatch Coordinator

Yolanda Y. Whitehead

540-***-**** *****************@*****.***

SUMMARY OF QUALIFICATIONS:

To exude Humility and Compassion… Dependable and well-versed professional in legal/healthcare practices, compliance standards and operations. Adaptable and Analytical with the ability to meet deadlines. Determined, organized, and an excellent listener with strong verbal and written communication. Familiarity, training, and experience in EPIC, CITRIX, RESPONDER 5, MEDITECH, APOLLO, KINNSER, ALLSCRIPT & ALLSCRIPT PM, EMA, AIDIN, CHCS, DEERS, AHLTA and VBMS.

WORK HISTORY:

Transportation Dispatch Coordinator: (11/2022 – Present): DHL/Genesis Logistics Inc. – Stafford, VA

Ensures for the transport of products to (7 Eleven) stores.

Plan and schedule 135 routes daily and having the ability to work in a fast paced and quick decision environment.

Responsible for the accurate delivery of day-to-day reporting (every hour), for updates pertaining to; load times, point of contact with the Drivers from arrival to departure times, and required paperwork.

Maintain compliance of Drivers records; in lieu of Department of Transportation (DOT) regulations.

Postal Service Employee (PSE) Mail Processing Clerk: (04/2022 – 11/2022): United States Postal Service (USPS) – Culpeper, VA

Sorted outgoing and/or incoming mail/parcels for distribution to mail carriers.

Government Contractor SEC: (02/2020 – 06/2021): All In Solutions, LLC (AIS) – Fredericksburg, VA

FOIA/PA Analyst:

Responsible for downloading, reviewing, redacting information on various forms, correspondence, and claimant records electronically (i.e., Veteran claim forms, personal information, military records, diagnostic test results, physician’s notes, etc.).

Prepared documentation for, and draft responses to FOIA/PA requests, coordinating proposed disclosures of information for several entities within the agency. Maintained complete and detailed notes on all assigned cases.

Performed Quality Control actions on the work product. Ensured released material does not contain information exempted under the applicable statutes or other non-releasable information.

Pension Data Extraction Technician:

Read, examine, identify records, progress notes, and other documentation that could be pertinent to disability claims.

Medical Records Diagnostic Indexer:

Reviewed contents of (Military records, Diagnostic Test Results, Physician Notes) VA electronic

claims folder for the presence of required documents and reassembled/organized VA claims folder according to established policies and procedures.

Analyst:

Department of Veterans Affairs Intake, Conversion, and Mail Handling Services (ICMHS)

Reviewed and researched documents to ensure potentially duplicated documents were properly and consistently resolved in accordance with policy.

Medical Office Contractor (08/2018 – 11/2018): Robert Half – McLean, VA

Provided administrative work to support office staff, patients, and clinicians.

Cardiology Office Coordinator (02/2018 – 06/2018): Novant Health UVA Culpeper Medical Center – Culpeper, VA

Coordinated front office duties, provided customer service, registration, patient scheduling, diagnostic scheduling, and collection of payments.

Multiple Roles @ INOVA (01/2007 – 01/2018): INOVA Health System – Falls Church, VA

Vital Statistics Registrar:

Interviewed patients, ensured that all birth certificates and Acknowledgement of Paternity (AOP) information obtained are accurate and verified by the patient.

Collected required information from Electronic Medical Records (EMR) and entered detailed information into the VA State database.

Prepared fetal death reports and submitted to the Virginia Department of Health (VDH).

Provided copies of worksheet(s) and Proof of Birth Letter(s) to Health Information Management (HIM) for inclusion in the patients’ medical records (EMR).

Cardiac Outcomes Data Analyst:

Performed medical data chart abstraction and statistical reports. Responsible for collecting, organizing, and analyzing cardiac data.

Clearly communicated any data documentation needs to support accurate and reliable data collection and reporting.

Identified streamlining and process improvement opportunities in the data collection process.

Input completed episode of care data sheets into database. Upload quarterly Harvest Data File(s) to the STS.

Cardiac Diagnostics & Nephrology Administrative Coordinator:

Responsible for Nephrology data, reports, and transplant list. Managed filing systems for electronic and hard copy documents to keep organized records.

Centered on individual patient needs and work to create medical, emotional, behavioral, financial planning, as well as identifying patients who are at risk of being readmitted to the hospital once discharged.

Collected preoperative, intraoperative, and 30 -day postoperative follow-up data components for the program through the effective utilization of hospital medical records systems.

Established positive working relationships with colleagues, case management, and customers through regular communication and effective anticipation of needs.

MedSurg Unit Secretary:

Performed general unit duties, including answering multi-line phone calls and routing telephone calls and/or messages to patients and staff. Scheduling and assigning clinical staff to designated patient rooms at the beginning and end of shift.

Maintained rapport with all unit staff and other healthcare personnel. Interacted with patients, vendors, and contractors, as well as the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) to receive orders and communicate instructions.

Legal Assistant / MD Post-Sale (03/2015 – 03/2016): Shapiro & Brown, LLP – Manassas, VA

Successfully supported Foreclosure Attorneys, while maintaining complex files for short sales, foreclosures, and traditional real estate transactions.

Prepared and drafted Trustee Deeds & NISI’s, and redaction of documents. Prepared and processed Post Sale Publications, Ratification Orders, Post Sale Notifications.

Patient Access Representative I (02/2011 – 06/2012): Novant Health / Prince William Hospital – Manassas, VA

Responsible for the register/check-in process from new and existing patients required for admittance and collection of copays in the ED.

Prepared admission and discharge documentation, explaining policies and procedures, and managing patient concerns and complaints.

Medical Records Technician / Medical Records Analyst (09/2005 – 12/2006): IAP World Services / DeWitt Army Community Hospital – Fort Belvoir, VA

Utilized medical ADP system to search files and records, review, store, or extract data, and generate required reports within the guidelines of JCAHO, DOD, MEDCOM, and local policy.

Reviewed and analyzed medical charts for incomplete and/or inaccurate information while maintaining accuracy, completeness and security for medical records and health information.

EDUCATION:

Bachelor of Science: Criminal Justice w/Concentration in Criminology & Crime Analysis (05/2019 - TBD):

Southern New Hampshire University (SNHU) – Manchester, NH

Peer Interview Training (2009)

INOVA Learning Network of INOVA Health System – Falls Church, VA

Health Science Vocational: Health Careers Opportunity Program (HCOP) (2005)

Northern Virginia Community College (Medical Campus) – Springfield, VA

INTERN/EXTERNSHIPS:

Walter Reed Army Medical Center (2005) – Bethesda, MD

Forensic Pathology

Forensic Archaeology

National Institutes of Health / National Library of Medicine (NLM) (2005) – Bethesda, MD

The Visible Human Project

Hematology & Histology Laboratory

INOVA HealthPlex (2005) – Franconia-Springfield, VA

Laboratory Services

Northern Virginia Community College (NVCC) Medical Education Campus (2005) – Springfield, VA

Cadaver Laboratory

Fredericksburg Police Department / Ride-Along (2019) – Fredericksburg, VA

HONOR SOCIETY:

The National Society of Leadership and Success (NSLS) – Sigma Alpha Pi (2018)

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