Customer Service Team Member
Resume:
Maritere Santiago
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Elmhurst, NY 11373
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EXPERIENCE
Crayola Experience, 30 Center Square Easton,PA— Admissions Team Member
January 2024- march 2024
I greeted guests who would enter our establishment as well as scanned/ printed their admission tickets.
Crayola Experience, 30 Center Square Easton,PA—Group Sales Coordinator
March 2024 - September 2024
I organized and coordinated group meetings, events, ensuring smooth operations, created new connections,provided excellent customer service and managed logistics.
Target #3259, 101 Shore Rd — Team Member
August 2022 - February 2024
● Kept merchandise organized and accessible to guests.
● Maintained a clean and shop able environment for guests.
● Helped drive up sales meet its expectations efficiently.
● Attended guests in a hospitable manner at customer service.
● Demonstrated my ability to work with team members and guests from different backgrounds.
● Demonstrated my ability to work in fast pace environments providing my multitasking skills helping my team members with any obstacle of no other team members or team leads were not available.
● Has experience as: Guest service advocate, Checkout advocate, Cashier, Food
& Beverage, Epicks, Epick shipt, Electronics, Beauty, Softlines & Pricechange. Momosan Ramen & Sake, 342 Lexington Avenue NY,NY
—Hostess
April 2022-August 2022
● Directed dining and seating flow by monitoring restaurant activity and developing a seating chart, decreasing customers' waiting time.
● Provides a warm welcome towards guests as they entered the establishment.
● Bussed tables
● Maintained a clean area.
SKILLS
Social
Problem solver
Hands on
Multi-tasker
Active listener
Leadership skills
Great Communication skills
Bilingual
LANGUAGES
Fluent in english and spanish
EDUCATION
Newtown Highschool,
48-01 90th st —
Highschool Diploma
October 2018- June 2020
Gyu-Kaku Times Square, 321 W 44th St Times Square, NY—Hostess January 2021-January 2022
● Seated guests according to seating availability and party size
● Directed dining and seating flow by monitoring restaurant activity and developing a seating chart, decreasing customers' waiting time.
● Warmly and promptly greeting as thanking guests when they arrive at the restaurant in Japanese.
● Accommodating guests special needs, including accommodations for child seats and wheelchairs.
● Maintaining a safe/Clean area by following Covid-19 protocols ensuring the safety of customers.
Mc Donalds, 37-19 Junction blvd — Crew Member/ Cashier January 2021- April 2021
● Warmly greet new and returning customers
● Implemented restaurant neatness and organization.
● Handled drinks and ice creams with care for customers.
● Managed inventory and directed other support staff to assist customers when asked for specific items.
● Worked collaboratively with other cashiers and provided assistance as needed to other teammates during busy times in the restaurant. Social Dynamics, Queens Center Mall — Sales Girl
October 2020- January 2021
● managed to keep a clean and safe environment for my costumers before opening as of closing.
●Persuaded guests to purchase beauty products as well as upselling them.
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