Customer Service Continuous Improvement

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

Angelo Anthony Marotti

********@*****************.*** 401-***-****

** ***** **** *****, *******, RI 02886

Accomplished executive with proven history of success in the graphic arts industry with focus on continuous improvement. Manage and strengthen internal structures to keep organization agile and responsive for changing demands.

Dedicated sales professional with demonstrated strengths in customer service, time management, quick responsiveness and troubleshooting. Proven willingness to take on any task to support team and help business succeed.

• Administrative oversight • Marketing and advertising • Sales and customer service

• Customer relations • Conflict resolution • Operations oversight PRESIDENT/SALES/OPERATIONS

COPY WORLD PRINTING – Warwick, Rhode Island May 1981 - July 2019

• Troubleshot problems and developed successful solutions.

• Helped team handle high-volume work by prioritizing tasks and organizing supplies. Built competitive edge with well-planned growth and strategic business development latest state of the art technology

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• Maintained full compliance with legal, health, and safety regulations.

• Controlled day-to-day operations, including setting schedules and managing 20 employees. Increased company business with skilled use of marketing, advertising, and social media.and Increased 2016 revenue 100% with improved marketing and customer engagement strategies.

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BRANCH MANAGER

EAST SIDE COPY – Providence, RI January 1973 - January 1981

• Administered branch sales, service, and operational activities GED and Graphic Arts for Printing

Davies Vocational Technical School Providence, Rhode Island

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