Customer Service Team Lead

Résumé of Eliza Gomez Page *

Eliza Gomez

*** *********** ** • Garfield, New Jersey • 07026

Phone: 718-***-****

***************@*****.***

Patient Coordinator / Customer Service / Team Lead PROFESSIONAL SUMMARY

Energetic, self-motivated, goal-oriented, proven customer service professional with an extensive array of customer service and team lead experience. Excellent communicator with proven strengths in customer service, relationship building, and team management. Comprehensive knowledge of the customer service industry and all aspects associated with the process of delivering satisfaction and an unmatched level of excellence to every customer. Experienced in site supervision, team management, payroll, front desk services, residential security, and fire safety and response procedures as well as experience as an assistant teacher. SKILLS and KNOWLEDGE

• Exceptional Customer Service • Disciplined Leader • Payroll Processing

• Team Player • Moral Character • High Integrity

• Security Minded • Stress Resistance • Positive Attitude

• Creativity • Successful Problem Resolution • Tactful/Diplomatic

• Customer Retention • Staff Training • Meet Deadlines

• Critical Thinking • Scheduling of Staff • Safety Minded CAREER HISTORY

Mount Sinai Health System July 2024 - Present

New York, NY

Patient Coordinator

• Schedules patient FPA appointments and updates practice management system.

• Collects patient demographics and insurance information and enters data into the practice’s management system.

• Verified patient insurance coverage before patient appointment and advised the patient of any insurance referrals or authorizations needed.

• Schedule patient appointments for tests or consultations

• Initiate the reminder calls for the next day’s appointments.

• May act as liaison with Administrative Assistant staff to address patient concerns or other issues.

• Performs any other related duties in the clinical setting as required. Planned Lifestyle Services August 2020 – July 2024 Parsippany, New Jersey

Lead Concierge

• Assist in scheduling and ensuring that all shifts are covered at the start and end of each work shift.

• Assist with bi-weekly payroll processing.

• Assisted in the tracking of concierge team members’ attendance.

• Aid management in the handling of any conflicts promptly.

• Promote programs, outings, and events, encouraging participation and assisting residents and/or guests with registration.

• Provide information, recommendations, and booking services for a variety of resident and guest inquiries, including, but not limited to, directions, hours of operation for nearby businesses, community services, transportation and travel Résumé of Eliza Gomez Page 2

arrangements, tour and event tickets, restaurant reservations, spa appointments, shopping, sports events, cultural activities, and medical care.

• Respond to special requests for services including dentists, doctors, childcare, florists, etc. DAP Medical February 2020 – June 2020

Manhattan, New York

Receptionist/Medical Assistant

• Greet and welcome guests as soon as they arrive to the office

• Answer, screen, and forward incoming phone calls

• Ensure the reception area is tidy and presentable, with all necessary stationery and material

• Outreach for new patient purposes

• Keep track of outreach inventory

• Provide basic and accurate information in person and via phone/e-mail

• Receive, sort, and distribute daily mail/deliveries

• Maintain office security by following safety procedures and controlling access via the reception desk (logbook and badges)

• Order front office supplies and keep an inventory of stock

• Update calendars and schedule meetings

• Keep updated records of office expenses and costs

• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

• Secure patient information and maintain patient confidence by completing and safeguarding medical records, keeping information confidential

Mosholu Montefiore Community Center (MMCC) September 2019 – February 2020 Bronx, New York

Clerk

• Responsible for all data entry (attendance- DYCD online/connect).

• Maintain staff files, phone calls to parents, outreach, and all other office functions. Under the supervision of the PD.

• Enter and submit all required data to DYCD via DYCD online at the prescribed times and will provide office management and clerical support to the project.

• Participate in organizational fund-raising activities. McDonalds June 2018 – March 2019

Manhattan, New York

Counter Crew Member

• Greet and receive customers politely and professionally

• Explain the various specials and promotional discounts to patrons entering the store

• Take orders and capture them on the POS system

• Process credit card transactions, receive cash and provide cored change amounts and

• refunds where needed

• Show diners to their tables or the waiting area if the store gets too busy for the waiters to

• handle the customer inflow

Résumé of Eliza Gomez Page 3

EDUCATION

Associate in Science Degree

Bronx Community College, Bronx, New York (2018 Graduate) High School Diploma

The College Academy, New York, NY (2015 Graduate)

LANGUAGES

Fluent in English and Spanish – Reading / Writing / Verbal Communication TRAINING

Montefiore Hospital – EKG, CPR, First Aid (Expired) Microsoft Office Suite Proficiency – Word, Excel, PowerPoint Medical Assistant Training

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