Shift Leader

Experienced Professional with over ten years of customer service experience. Seeking a full time customer service position to utilize previous experience. Strong attention to detail and organization skills, along with maintaining a professional environment for customers.

Education:

John Marshall High School-Diploma

University of Phoenix - Bachelor’s Degree May 2026

Professional Experience

22nd Century

Data Entry Specialist April 2024-Present

● Updating and inputting information into the company’s database

● Ensuring the database is accurate, up to date, and organized

● Performing regular backups of information to ensure data preservation

● Retrieving records and electronic files from the database when necessary

Magnify

Administrative Assistant/Dispatcher July 2023-Dec2024

● Coordinate trip schedules, manage routes

● Handle calls and requests from operators third-party vendors, and their supervisors

● Follow-up with prospects on open estimates

● Respond to Google Business Ads,Local Service Ads, Facebook, and other leads

● Review invoices, process payments of various forms

● Self-motivated and highly organized AR with experience in customer satisfaction, sales, and excellent

communication

● Excel, Microsoft, Service Titan, Consumer Financial Services Company

● Handle customer concerns/complaints and escalate when needed

● Listen, classify, and attach all calls to jobs

B.J.s

Customer Service Attendant November 2022-July 2023

● Assist members with processing payments

● Maintain a daily cash log, daily deposits

● Open, operate and close small kiosk

● Resolve any technical issues

● Maintain daily log of third-party vendors, gas deliveries, technicians

Faison Centers for Excellence Teaching Assistant/BT September 2015-February 2020

● Worked on an educational team to support the learning objectives of students Management of communication,

behavioral, self-care and social skills.

● Tracked and recorded each student's day to day academic and behavioral data.

● Microsoft Office and Excel paper reports, daily team meetings and journal entries, administrative work when needed

Use knowledge of Applied Behavior Analysis to implement techniques to improve the problem behavior Sign

Language skills to communicate with non-verbal students.

● Knowledgeable and maintained awareness of all medical information and confidentiality.

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