Customer Service Support

Marcela Vargas

***** ****** ******** ** #***, Riverview FL 33578

904-***-****

***************@******.***

Language: Spanish

Professional Summary

Committed, punctual, and detail-oriented individual with a consistently positive and proactive attitude. I excel in creating a harmonious work environment by being a friendly and approachable person. I have the ability to actively listen and understand the needs of others. My focus is on maintaining a strong work ethic, fulfilling responsibilities efficiently and professionally. I am motivated by continuous improvement and teamwork, allowing me to easily adapt to various work environments.

Education

01/2020

High School Diploma

Inmaculada Concepción Institution

Work Experience

01/2021 - 06/2024

Customer Service

Makroinvestment Inc - Atlanta

• Customer service and resolution of inquiries and related issues.

• Telephone support for clients, resolving questions and concerns.

• Daily customer support via various communication channels.

• Sales and promotion of products and services in the call center.

• Confidentiality maintenance of customer information.

• Outbound calls to attract new clients and retain existing ones.

• Coordination and teamwork with other advisors.

• Participation in meetings and follow-up of projects.

• Information about company products and services. 02/2020 - 11/2020

Salesperson and Cashier

Los Gómez Distributor - Nariño

• Maintenance and organization of the work area, ensuring a clean and orderly environment.

• Customer service regarding prices, offers, and product discounts, encouraging purchases.

• Support in inventory control and proper product placement.

• Handling of cash register and store opening and closing procedures.

• Product labeling, organization on shelves, and removal of unsellable items.

• Effective communication with colleagues and supervisors to ensure a smooth service. Skills

• Patient

• Teamwork

• Assertive communication

• Results-oriented

• Friendly and customer-focused

• Conflict resolution

• Punctual

• Compliance with labor regulations

Reference

Andrea Gañan, Manager, Hagase Real Estate, +1-941-***-**** Note: I am highly motivated to learn new skills and acquire knowledge in areas that may differ from my previous roles. I am open to exploring new opportunities and ready to adapt quickly to different work environments. My goal is to contribute effectively while developing the necessary competencies to succeed in a variety of fields.

Contact this candidate