Customer Service Operations Manager
Resume:
Amanda Fea
Prairie Village, KS *6208
*************@*****.***
EXPERIENCE
Meddys (2021-current)
• Overseeing and owning the entire catering process from order to delivery and follow-up
• Confirming orders on the day of the event
• Working closely with operations and kitchen staff to ensure the restaurant has all the necessary food and paper goods for upcoming catering orders
• Boxing meals and packing bags for delivery
• Ensuring the catering equipment and area in the restaurant are clean and organized
• Creating and maintaining documentation for all restaurant catering procedures
• Managing a database of catering customers
• Continuously evaluating customer experiences and communicating operational improvement ideas to the Senior Operations Manager
• Ensuring Team Members deliver a remarkable pickup and/or delivery guest experience
• Maintaining and growing existing catering relationships, including things like sending handwritten thank-you notes
• Handling all charitable donation requests
Nbkc Bank (2020-2015)
● Operate a cash drawer, handle transactions, and open and process new accounts
● Opens and processes new deposit accounts and provides information on bank products and services
● Actively sells, cross sells and refers bank products and services to both new and existing customers to meet individual, branch and bank goals either in person, over the phone, or through electronic means
● Efficiently and accurately processes transactions (deposits, withdrawals, payments, etc.)
Marketing & Sales Rep Chevy (2006-present)
● Customer service, educate consumer using brand knowledge
● Appropriate sales based on consumer need
● Data capture for clients (Chevy, Toyota, Lasik Vision Institute, USAF, Microsoft
● Present products and information to customers in a concise and timely manner
● Manage team members, train, schedule events
● Present required reports and marketing data in precise and timely manner
● Create positive lasting impressions assuring rapidly growing client base
● Record customer preference and behavior in a data system SKILLS
● A self-starter, committed to
excellence and integrity
● Possesses a passionate desire
to succeed
● Capable of working
independently or as a team
member
● Recognized for superior
problem solving, project
management, and strategic
planning, and troubleshooting
skills
● Recognition for sales, and
customer service
● Utilizes strong people skills
● Calming effect on people, well-
developed interpersonal skills
● High-energy level, detail
oriented
● Presents a professional image
in person, as well as in written
and verbal communication
AWARDS
● Highest Sales
● Customer Service
● Data Collection
LANGUAGES
● English
● Italian
EDUCATION
The University of Kansas (2006-2008)
● Psychology; Minor in Italian
● Awarded Research Certification and GAP Certification (2008)
● Presented and Published an Academic Research Paper (2007, Southwest Psychological Association)
● Studied abroad in Florence, Italy in the ( Summer, 2008) Pratt Community College (2004-2006)
● Awarded Associate of Science & Associate
of General Studies
● Awarded Book Scholarship for work in Public Speaking
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