Assistant Manager Retail Operations
Resume:
J
Shawna
Jones
sadiecakes****@gmail
.com
Clifton, CO 81520
SUMMARY
Motivated Assistant Manager with 7 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
SKILLS
Product and service knowledge
Employee Scheduling
Employee Performance Evaluations
Cost Reduction
Recruiting and interviewing
Operations Management
Staff Supervision
Task Delegation
Customer Relations
Team motivation
Recruitment and hiring
Employee performance evaluation
Compliance understanding
Workload Management
Orientation and training
Orientating and training
Money Handling
Staff Training and Development
Retail Operations Management
Retail Operations
Customer rapport
Employee engagement
Staff Management
EXPERIENCE
Assistant Manager
Grand Junction, CO
Dollartree / Oct 2017 to Current
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency. Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Enforced company policies and procedures to strengthen operational standards across departments.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Breakfast Server
Grand Junction, CO
Clarion Inn And Suites Harrisburg/ Apr 2015 to Sep 2017 Resolved customer complaints in an efficient and professional manner. Checked with guests to ensure that they were enjoying their meals and addressed any issues promptly.
Displayed plates, bowls, silverware and cups at appropriate locations near food stations.
Replenished beverages during meals as necessary while monitoring customer satisfaction levels.
Maintained cleanliness of dining room throughout shift by wiping down tables and chairs as needed.
Stocked serving areas with condiments and refilled condiment containers. Maintained safe dining area for hotel guests .
Kept work station organized throughout shift by wiping down counters and shelving units regularly.
Bussed tables between shifts to prepare for incoming diners. Communicated with guests about breakfast items available and politely answered questions.
Created aesthetically pleasing breakfast buffet arrangements for hotel guests. Ensured that all tables were cleared quickly after each meal period. Followed all safety protocols related to handling hot foods or liquids on a busy breakfast buffet line.
Assisted with setting up the dining area prior to opening for service. Provided excellent customer service by anticipating customer needs and responding promptly to requests for assistance or information about menu items and specials. Housekeeping Supervisor
Grand Junction, CO
LaQuinta Inns & Suites Midland North/ Jan 2013 to Apr 2017 Supervised and supported housekeeping personnel to maximize quality of service and performance.
Stocked room attendant carts with supplies to keep carts organized and clean. Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Verified each completed room against standard plans to maintain consistency. Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Communicated guest service scores to drive improvement and higher guest satisfaction.
Practiced safe work habits and wore protective safety equipment. Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Inventoried incoming supplies and placed items in stock for use by personnel. Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Established effective communication between team members in order to foster a positive work environment.
Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Enforced rules and regulations set forth by management regarding health, safety and security policies.
Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Responded promptly to maintenance requests from guests or staff members. Inspected guest rooms and public areas to ensure they met established cleanliness standards.
Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas. Performed periodic deep cleaning tasks in order to maintain high hygiene standards. Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Created and implemented daily cleaning schedules for staff members. Maintained accurate records of completed tasks and employee attendance. Inspected facilities regularly to ensure cleanliness and maintenance standards. Trained housekeeping staff on safety procedures and equipment usage. EDUCATION AND TRAINING
Associate of Applied Science: Business Administration Independence University May 2012
Salt Lake City, UT
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