Project Manager, Account Manager, EDI, Customer Experience Manager

**** **** **.

Columbus, Ohio *****

Phone 614-***-****

E-mail *****.*****@****.***

Julie Lowes

Objective

Highly motivated Technical Project Manager with a strong track record of delivering complex projects on time and within budget. Eager to apply my skills in project management and creative solutions to drive innovation and success at your organization.

Work experience

[ 2022-2024 ] IBM Columbus, Ohio

Project Executive

Responsible for monthly EDI governance reporting for large, global logistics client.

Responsible for quoting EDI projects.

Responsible for creating and releasing monthly billing for EDI projects complete.

Close coordination with client and other internal teams to ensure client satisfaction and retention.

Responsible for managing onboarding of client partners and projects to Sterling Commerce Business Network Premium.

Led a team of ten EDI developers to ensure projects were completed efficiently and to client satisfaction.

Attending multiple weekly client calls to discuss issues and plan for upcoming projects

Troubleshoot issues for client and provide timely responses to continue customer satisfaction.

Troubleshooting communications including HTTPS, AS2, FTP and SFTP.

Researching rules and flows.

Researching translation issues and failures utilizing Sterling B2B Integrator.

Work closely with other SCBN Premium teams to provide customer with a streamlined resolution.

[ 2020-2022 ] IBM Columbus, Ohio

Account Project Manager

Responsible for managing onboarding of EDI client partners and projects to Sterling Commerce Business Network Premium.

Led a team of ten EDI developers to ensure projects were completed efficiently and to client satisfaction.

Responsible for quoting EDI projects.

Attending mulitple weekly client calls to discuss issues and plan for upcoming projects

Troubleshoot issues for client and provide timely responses to continue customer satisfaction.

Troubleshooting communications including HTTPS, AS2, FTP and SFTP.

Researching rules and flows.

Researching translation issues and failures utilizing Sterling B2B Integrator.

Work closely with other SCBN Premium teams to provide customer with a streamlined resolution.

[ 2014-2020 ] Lightwell Consulting @ IBM Columbus, Ohio

SCBN Premium Frontline Support

Responsible as first support contact for large, global logistics client support.

Handling customer requests and concerns via cases and email.

Attending weekly support calls to discuss issues and support.

Troubleshoot EDI issues for customers and provide timely responses to continue customer satisfaction.

Troubleshooting communications including AS2, FTP and SFTP.

Researching rules and flows.

Researching translation issues and failures utilizing Sterling B2B Integrator.

Work closely with other SCBN Premium teams to provide customer with a streamlined resolution.

[ 2010-2014 ] Giant Eagle Dublin, Ohio

Office Team Leader

Promoted from cashier to service desk, then to cash office clerk. and Office Team Leader.

Responsible for training new team members.

Complete schedules for team members.

Troubleshoot issues for customers and provide timely responses to continue customer satisfaction.

Work with other Team Leaders to ensure proper resolution to customer issues.

Responsible for auditing all cash, checks, and paid outs for the store.

Responsible for Anti Money Laundering compliance.

Responsible for researching shortages or suspicious activity and reporting to proper departments when necessary.

Responsible for daily, weekly and monthly store accounting.

[ 2000-2004 ] Sterling Commerce Dublin, Ohio

Solutions Support Specialist

Developed training programs for new employees.

Presented training to team members.

Responsible for scheduling and maintaining team phone coverage.

Responsibilities included mentoring new support specialists.

Resource for other team members in resolving support issues before escalating issues to level II support.

Provided customer support for Gentran:Server for Windows EDI translation software.

Responsible for monitoring cases queues, logging and updating cases in Vantive software, and resolving customer issues.

Assisted customers with Gentran mapping, EDI compliance, Windows 2000 & NT 4.0 operating system errors and administration, database errors and administration (Microsoft SQL Server and Oracle), configuring and trouble shooting communications, Gentran:Server & client installation and configuration, Gentran:Server, database and operating system migration, upgrades and maintenance.

Honors and Awards

Member, Delta Mu Delta (International Business Honor Society)

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