Front Desk Customer Service
Resume:
MIRNA MATHEWS
Kannapolis, NC ****3
*****.*******@*****.***
• SUMMARY
• Dedicated professional with 14 years+ of customer service
• Extensive managerial experience with strong ability to multitask and delegate duties
• Proficient at working in a fast-paced, time sensitive and high pressure environment
• Highly organized with great attention to details and proven ability to identify and solve problems
• Computers: Microsoft Word, Excel, Light PowerPoint, Microsoft Outlook
• ADP and Time wolf payroll systems
• Strong oral and written communications skills
• Bilingual in Spanish, read, write and speak
EXPERIENCE:
Front Desk Receptionist West Babylon, Massapequa(Office Manager 2024) 1/ 22 to 4/ 22, 1/23 to 4/23 Seasonal
● Answer multiple lines
● Review confidential records of clients
● Process payments for tax purposes
● File and fax accordingly
● Daily reports accounting
● Data entry
● Maintenance and accuracy of Calendar on a daily basis for appointments, cancellations and/ or rescheduling
● Intuit QuickBooks
● Human Resources(train, make schedules and maintain attendance) FRONT DESK ASSOCIATE HAMPTON INN KANNAPOLIS, NORTH CAROLINA February 2020 to November2021
• Answer multiple line phones
• Enter reservations for same day or future dates
• Complete checkins in a timely manner
• Customer service
• Complete all paperwork required on the beginning and the end of shifts
• Cashier
• Ensure excellent service/all needs for VIP. Etc
• Support managers in all aspects
FRONT DESK ASSOCIATE/ BREAKFAST ATTENDANT CONCORD, NORTH CAROLINA 12/19 to 2/20
• PREPARE ALL FOOD FOR EARLY MORNING BREAKFAST
• SERVE AND UPKEEP FOOD
• CLEAN BEFORE AND AFTER, KITCHEN, DINING AREA AND CLOSET
• Make reservations as needed, live or walkins
• Complete all checkins and check outs in a timely manner
• Customer service
• Cashier
• Support all managers in Housekeeping and Front Desk ADMINISTRATIVE ASSISTANT/BOOKKEEPER PRIMARY ELECTRIC RICHMOND HILL, NY JULY 2016 TO 2019
• Liaison between customers and vendors
• Answer 200-250 calls per day
• Process invoices and mail
• Run monthly reports
• Daily filing
• Open new accounts
• Process credit card payments
• Accounts receivables
• Accounts payables eg.collect, entered bills for payments according to due dates
• Intuit QuickBooks
April 2014 to March 2016
DISPATCH SUPERVISOR SIGMA TRANSPORTATION WEST HEMPSTEAD, NY
• Maintain and discipline drivers schedules and routes
• Liaison between drivers, passengers and health insurances
• Check eligibility on insurances
• Answer 200-300 calls a day
• Excel spreadsheets
• Data entry
• Customer Service
• Supplement associates and billing
• Dispatch all five boroughs, Nassau and Suffolk counties
• Supervise 20-30 drivers
• Assist in responding to complaints
Seasonal Administrative Assistant/ Front Desk Receptionist: Jan to April 2014-2022 R&G BRENNER TAX OFFICE BAYSIDE, NY
• Meet and greet clients in a very professional manner
• Answer high volume calls
• Maintain calendar appointments
• Data entry
• Sort all mail correspondence
• Compliance with confidentiality on personal and cooperate accts
• Filing and Faxing documents
• Assist in preparing paperwork of income tax for 4 preparers Dispatch Supervisor: 11/09- 8/13
DEDICATED TRANSPORTATION QUEENS VILLAGE, NY
• Directed daily operations in dispatch office
• Answered high volume calls
• Dispatched to all five boroughs
• Investigated and resolved all passenger complaints
• Interviewed and disciplined drivers
• Responsible for opening and closing
• Responsible for payroll of 50 drivers and 8 office personnel
• Reservations via cash, check or credit card
• Liaison between passengers and driver
Assistant Manager/ Receptionist : 2/06-11/09
UTOG CORPORATE CAR SERVICE LONG ISLAND CITY, NY
• Responsible for weekly excel reports on attendance, agent productivity and errors
• Monitored calls for quality assurance
• Liaison between drivers and passengers
• Responded to customer complaints/ Ensue customer satisfaction
• Updated VIP profiles/ Ensure events coverage
• Answered high volume calls
• Processed vouchers
Customer Service Specialist/ Receptionist : 8/04-2/06 COMMUNICAR BLACK CAR SERVICE GLENDALE, NY
• Supplemented switchboard, with 8-10 lines
• Prepared drivers vouchers
• Processed reservations for VIP service
• Accounts payable/receivables/ credit card collections
• Data entry
• Maintained files for accounts
Administrative Supervisor: 6/96-6/04
PARATRANSIT ACCESS A RIDE NEW YORK, NY
• Supervised up to 100 reservationists
• Responsible for hiring, training and discipline, up to and including termination
• Maintained personnel and medical files
• Monitored calls for quality assurance
• Responsible for weekly reports on agent productivity
• Maintained weekly schedules
• Processed payroll using the ADP system
• Accounts payable/ Invoicing
• Supplemented dispatch and reservationists as needed
• Investigated and resolved all passenger complaints, accidents and incidents
• Ensured full compliance of drivers with NYC Transit regulations EDUCATION: Edward R Murrow 1984
High School Diploma
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