Food Service Supervisor
Resume:
Charlotte Batista
Panama City Beach, FL *****
*********.********@*****.***
I am looking for a career, not just a paycheck. I want to love what I do and enjoy every moment of it. Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Correctional Counselor
Panama city release center - Panama City, FL
January 2024 to Present
I intervene therapeutically with various clients, the majority of whom happen to be offenders. These interventions include prison adjustment, prerelease and post release vocational and marital/family readjustment. I assist in getting them acclimated with real world goals and achievements. Registration Manager *Temporary position*
Tidewater Beach Resort - Panama City Beach, FL
May 2023 to January 2024
As a registration manager, I handle checking in our guests, assisting with location areas of the resort, explaining to them how our system works during their stay so they can be sure to use all of our amenities, assisting guests with their carts for luggage, troubleshooting if there are any issues during check in, and making sure they have an all around amazing time.
I ensure positive team work and communication with the staff. I assist with positive feedback, team building skills, and coaching.
Membership Representative Remote
Conexon - Jackson, GA
September 2022 to June 2023
Handling multiple incoming calls, making outgoing calls, doing call back requests, opening new accounts for new customers, sign ups for our amazing internet packages, assisting with customers and any issues they may have and tending to them in a timely manner. Branch Manager
Georgia Auto Pawn, Inc - Macon, GA
May 2020 to August 2022
• in charge of overseeing and coordinating all operations for the branch. I am directly responsible for hiring staff, onboarding and training new staff members, and developing goals to maintain sales performance.
Food Service Supervisor
Butts County Jail - Jackson, GA
January 2018 to June 2020
The Food Service Supervisor is responsible for assisting in the successful operation of a dining service location and to help ensure client satisfaction. Duties of this position include supervising daily food production to ensure that standards of quality are being met consistently. The ideal candidate will have experience supervising multiple employees and have strong interpersonal and organizational skills. Preference may be given to candidates who possess an advanced degree in culinary arts or related field. This position requires standing, walking, and bending throughout the entire work day and the ability to lift, stack and maneuver objects that may weigh 30 to 50 pounds Account Manager
RENT A WHEEL - Gainesville, GA
March 2017 to July 2019
Organize daily activities to perform collection tasks. Communication with customers with past due accounts via telephone or written communication. Visit past due customers in home as necessary to collect payment or recover merchandise. Follow company's plan for record keeping on all correspondence with customers and status of collection efforts. Follow all state and federal collection laws. Establish and maintain relationships with area lien holders and law enforcement agencies. Negotiate return of store merchandise with lien holders. Advise management on merchandise recovery and prosecution decisions.
Dispatcher/Human Resources/Administrator
Eighteen Logistics - Forsyth, GA
June 2016 to March 2018
Sending and receiving emails for Crowley, communicating with truckers on where they are going, what to pick up, where to haul it too, PU #s documented, hiring, termination, write ups, certification appointments, logging in all trucks, safety coordination, assisting with any and all requests to have time off, making schedules, TMW, closing accounts.
IT Specialist/ Floor Supervisor
SYSTEM ADMINISTRATIVE SERVICES - Macon, GA
July 2014 to June 2016
Provided base level IT support to company personnel. Resolved customer complaints and concerns with Strong verbal and negotiations skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers, and consumers. Maintained composure and patience in face of difficult customer situations. Processed an average of at least 40 inbound calls a day. Researched issues on various computer systems and databases to resolve complaints and answer inquiries inbound and outbound technical support calls. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers. Assisted customers with technical issues via email and telephone. Developed and maintained positive customer relationships. Responded to customer service emails in a timely and effective manner. Reported important problems to management.
Researched, resolved and followed up on customer issues. Handled a large volume of phone calls, chat, and emails. Diligently followed up with customers about existing orders. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Researched, documented and escalated cases to higher levels of support according to internal procedures.
Reviewed support cases for technical and troubleshooting accuracy. Maintained records, logs and the lifecycle of work requests. Troubleshot hardware issues and worked with service providers to facilitate repairs. Created new account, reset passwords and configured access for users. Managed accounting operations, accounting close, account reporting and reconciliations. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained uptodate records at all times.
Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing followup calls for customers. Used Livevox call system dialers for blasters in the mornings and midafternoon Collections Manager Mortgage Specialist
Credit Control LLC - Panama City, FL
January 2004 to March 2014
Trained staff on how to improve customer. interactions. Developed process improvements to enhance efficiency and effectiveness of interdepartmental call center operations.
Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Properly directed inbound calls in phone queues to call improve quality of calls.Developed and implemented communication strategies and information programs. Created new processes and systems for increasing customer service satisfaction. Cross trained and provided backup for other customer service representatives when needed. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up to date records at all times.
Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Formulated and enforced Service Center policies, procedures and quality assurance measures. Led the selection and implementation of a new phone system via LiveVox.
At the end of my 10 years with the company, I became HR manager and administrative assistant to the owner and with the company. I took care of payroll, managed any and all write ups as finalized, paperwork, end of month numbers, taxes, hiring, termination, write ups, and went to meeting regarding the rise and fall of end terms. I managed any and all corporate gatherings, handled all credit cards for the company to purchase all items needed for the company and the staff. Education
High school diploma
J.R Arnold Highschool - Panama City Beach, FL
August 1999 to May 2003
Skills
• Dealership experience
• Databases
• Salesforce
• Account Management
• Administrative Experience (10+ years)
• POS
• Load & Unload (3 years)
• Customer Support (10+ years)
• Help Desk
• IT Support
• Documentation review
• Java
• Hospitality
• Telephone
• Call Center
• Payroll
• Word processing
• Screen printing
• Data collection
• Cashiering
• 10 Key Calculator (10+ years)
• Retail sales
• Etiquette
• Process improvement
• Medical Collections (5 years)
• Cold calling
• Mos
• Accounts Payable
• Loan processing
• Office Management
• Csr
• Problem solving
• Shipping
• Mobile devices
• English
• B2b
• Business development
• Shipping receiving
• Telecommunication (5 years)
• Human Resources Management
• Medical Office Experience (3 years)
• Marketing (5 years)
• Filing
• Supervising experience
• Mentoring
• Property management
• Computer skills
• Spring
• Desktop Support
• Software Troubleshooting
• Microsoft Powerpoint
• Leadership
• Project management
• Phone etiquette
• B2B sales
• Microsoft Windows Server
• Recruiting
• Accounting
• Management
• Social Work
• Clerical experience
• Auditing
• QuickBooks (8 years)
• Automotive Repair
• Microsoft Word
• Microsoft Excel
• Call center management
• Microsoft office
• VPN
• HubSpot
• Copywriting
• Troubleshooting
• Accounts Receivable
• Bartending
• Active Directory
• Accounting Software
• Logistics
• Financial services
• Computer literacy
• Bookkeeping
• Receptionist (10+ years)
• Operating Systems
• Conflict management
• SAP
• CRM software
• Time Management (5 years)
• Customer Care
• Digital marketing
• Food service
• Dietary department experience
• Customer Service
• Computer Networking
• Ms office
• Tax Preparation
• Sales
• Microsoft Windows
• Typing
• Cash handling
• Retail management
• Quicken (7 years)
• ISO
• Retail
Certifications and Licenses
First Aid Certification
Certified Quality Auditor
ServSafe
Food Handler Certification
Driver's License
Guard Card
CPR Certification
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