Scrum Master Program Manager

Page * of * Sterling Kroll - 210-***-**** *************@*****.***

STERLING KROLL

Mobile: 210-***-****

*************@*****.***

OBJECTIVE

Seeking an Agile Coach, Program Manager, or Scrum Master position, leading and instructing teams by utilizing my extensive knowledge and education towards achievable outcomes. Qualified with more than a decade of product application and design, coupled with degrees in IT & Business Management, I provide solid experience and understanding that benefit both team effort and client needs. With results to support, I can deliver financial advantage in multi-team applications creation, network software, and IT solutions. Able to lead, keen ability to communicate effectively, and am task-oriented; I provide a well-rounded and competitive approach to any team. SKILLS

Strategic Planning Strong Leadership

Timeline & Financial Driven Agile Coaching

Software Conversion Continuing Education

Team Building Skills Bi-Lingual: English / Polish

Microsoft Office Suite & Aptitude Goal Oriented

EXPERIENCE

Scrum Lead & Agile Coach, Avalara August 2021 – September 2024

Coached 20+ agile teams to understand the value of each ceremony, process, and purpose, and communicate such to their respective teams.

Facilitate project scope, dependencies management, risks, and alignment meetings across several functional groups to ensure that the highest priority work is first, understood, and delivered on time.

Coached 20+ teams, dozen Scrum leads, and trained several agile coaches around the world (US, Europe, South America, and Asia) to ensure continued progress on goals, delivery of working code, processes, and releases to the customer.

Authored many dashboards and confluence wikis to radiate process, status, results, and action items.

Co-authored many SDLC processes, practices, and procedures enhancing the engineering agile transformation.

Built many presentations and facilitated agile process and practice enhancement sessions. Page 2 of 4 Sterling Kroll - 210-***-**** *************@*****.*** Lean Agile Practitioner, Precision Group (Capital Group) December 2019 - August 2021

Facilitated project scope, team dynamics, team and stakeholder communications, schedule for the creation, installation, and delivery of a new check processing system and enterprise content management system with a budget of $25M across 20 months.

Managed Teams based in several different geographic locations to include East Coast, Central, and West Coast.

Assisted in the Release Train Engineer role to ensure the program operated and released quality products to the customers on a routine cadence.

IT Project Manager, APEX Systems (Wells Fargo) February 2018 – July 2019

Facilitated project scope, team dynamics, team and stakeholder communications, schedule for the installation of thousands of Desktop and Laptop devices throughout 8 states

Managed Team based in several different geographic locations.

Enhanced the tasks tracking system for all Enterprise Lifecycle teams.

Accept change midway through the project to handover region to another PM and take on another role for a new Wealth Financial Advisors team to ensure their success in delivering the completion of the effort 5 months before the deadline.

IT PROJECT MANAGER / SCRUM MASTER, USAA November 2013 – January 2018

Facilitated project scope, team dynamics, team and stakeholder communications, and financials

Managed a Team of 17 based in 3 different geographic locations

Executed project timelines and financials to exceed customer expectations

Provided a mobile channel for employees to complete desktop functions

Ensured all scrum ceremonies provided benefits to the team and customers

Provided guidance, suggestions, and lead initiatives to improve many processes and procedures to Agile Scrum methodology within the department

Supported software teams to use continuous integration, release when ready, test-driven development, and pre-deployment runways to ensure system availability to customers MAINFRAME SYSTEMS PROGRAMMER, USAA January 2007 – November 2013

Managed mainframe software contracts

Ensured compliance and efficiencies through renegotiations and replacement contracts

Handled hardware consolidation

Evaluated and adjusted hardware & software maintenance to provide cost savings

Facilitated data center consolidation efforts

Tech lead mainframe software products to improve performance, monitoring, configuring, & capacity

Tech lead efforts to automate manual processes; saving time, errors & system availability Page 3 of 4 Sterling Kroll - 210-***-**** *************@*****.*** PROFESSIONAL ACCOMPLISHMENTS

Lead multiple teams using SAFe to implement a new check processing system. This endeavor constituted working with 14 teams across four departments. I fulfilled the RTE role for a portion of the

$25M effort. This enabled me to help implement many reporting processes that were used throughout the project.

Lead multiple efforts to improve user HOST systems to allow for newer technologies to interact with legacy systems, including one effort which enabled developers to use modern looks like Eclipse to interact, develop, and compile code to run on the Mainframe. This six- month effort that cost $500,000 to implement, saves USAA $2.1M annually on hardware and software licenses.

Managed the effort to build, upgrade, and rollout a new desktop software version to 25,000 users without a major incident throughout migration. The project had several objectives to crossover but through communication, vendor coordination and support, and dedication from the team, we delivered to the users successfully.

Re-engineered how USAA handles mainframe contracts. Through this effort, USAA saves $31M annually.

Individually lead the effort on hardware consolidation, coordinating hardware and software changes with the vendors and software product placements to save USAA $15M annually in maintenance and software costs.

Facilitated the effort to consolidate data centers saving USAA $6.2M annually. EDUCATION

MASTERS IN BUSINESS ADMINISTRATION, UNIVERSITY OF PHOENIX GPA: 3.78/4.0 June 2012

Studied and applied Human Resources Management, Quantitative Business Reasoning, Marketing, Project Management, Strategic Planning, and Leadership. BACHELOR OF SCIENCE IN INFORMATION SYSTEMS, BRIGHAM YOUNG UNIVERSITY - IDAHO

GPA: 3.31/4.0 December 2006

Competent in database design schemas, network designs, systems analysis and design, and User Experience design. I used Microsoft Visio, Word, Excel, PowerPoint, and MySQL to implement a large-scale capstone project.

INTERNATIONAL VOLUNTEER EXPERIENCE

THE CHURCH OF JESUS CHRIST OF LATTER-DAY SAINTS April 2002 – March 2004

Page 4 of 4 Sterling Kroll - 210-***-**** *************@*****.*** Managed 8 full-time volunteers as supervisor for the Wroclaw District for 18 months. Also instructing these volunteers on public speaking skills, teaching techniques, and team collaboration in the Polish language. Directly supervised 4 full-time volunteers during an additional 6-month period. I was the lead “Point” instruction/orator over several hundred teaching engagements.

PERSONAL ACCOMPLISHMENTS

Certified Scrum Lead (ACSL) from Avalara, 2022

Master’s degree in business administration (MBA) from University of Phoenix, 2012

Project Management Institute – Agile Certified Practitioner (PMI-ACP) Certification, 2015

Scrum Master Certification from Scrum Study, 2014

Certified Project Manager Certification from Project Management Leadership Group (PMLG), 2013

Agile Scrum Master certified from USAA, 2013

President in Toastmasters International Club 181 at USAA, 2009-2010

Competent Communicator and Competent Leadership Awards from Toastmasters International, 2010

Eagle Scout Award, 1999

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