Scrum Master Business Analyst

GILBERTO BORRERO, CSM, CPO, MBCS

Charlotte, North Carolina • 828-***-**** • *********@*****.***

LinkedIn: https://www.linkedin.co+m/in/gilberto-borrero-778a5 b16/

Scrum Master/Product Owner/Business Analyst

Skills: Certified Scrum Master • Certified Product Owner • Certified Business Analyst • N.C. Paralegal; SAP Business Process Analyst • DevOps Architect • Solution Design • Process Optimization • ServiceNow Administrator • Requirements Specialist • Alteryx Data Analyst •Tableau Administrator

Quality Assurance (UAT) Analyst • Technical Writer, CyberSecurity, Organizational Change Management

WORK EXPERIENCE

MSC Industrial Supply Feb, 2024-May, 2024

Senior Business Analyst – Data Science & Analytics (Short Contract)

Managed cross-functional teams to identify and prioritize opportunities for developing and enhancing analytics using Alteryx and generating visualization dashboards using Tableau.

Conducted meetings to understand data dependencies and create requirements for data engineering teams to bring in new data attributes from SAP4/HANA and Alteryx into the ecosystem.

Documented requirements for COTS products supporting the data analytics and engineering team in developing high-quality data-driven analytics and visualization products that meet the business user needs.

Performed quality-assurance and user-acceptance testing using MicroFocus by designing test plans, test scripts and scenarios to ensure that the solutions meet user needs.

Conducted design reviews using quantified acceptance criteria.

Developed user-training material and tutorials for Alteryx dashboards and Tableau visualization products.

Wells Fargo Feb 2023 – Feb 2024

Senior Scrum Master/Product Owner

Managed scrum teams using JIRA Align and Confluence to promote prioritization (Release Train), OCM team readiness, and delivery of work products for each sprint.

Used Jira Query Language (JQL) to generate sprint metrics and burndown charts

Generated business requirements which were then converted into Agile epics, features, stories, and UAT plans

Conducted user acceptance testing for specific application updates to Capital Market applications.

Validated UAT plans by generating test scripts and test plans and documented defects using MicroFocus

Mercer (Marsh McClennon) May 2021 – Feb 2023

Global Senior Business Analyst

Managed five US Business Analysts within a group of fifteen worldwide Business Analysts.

Defined and documented the current state and future state requirements (business, functional, technical, UAT) for software development in compliance with all state and federal regulations and guidelines.

Created inventories of policies, processes, templates, tools, and data repositories that support business solutions and e-Commerce services using SharePoint and distributed via Confluence.

Used ServiceNow to create rules, workflows and assignments relating to specific business analyst deployment for software applications.

Generated API development and Gap Analysis requirements to enable developers to create a well-designed API which allowed full- fledged applications using specific client data.

LPL Financial Apr 2020 – May 2021

Scrum Master/Product Owner/Senior Business Analyst CCPA Project

Performed sprint planning and maintained sprint backlogs as Product Owner and Scrum Master

Generated process flows, data mappings, JIRA epics, features, user stories, and UAT used in Scrum and Kanban boards which were distributed in Confluence and used in software development.

Worked with other Product Owners, Scrum Masters, and business stakeholders, developers, quality assurance and end users.

Managed change control schedule, organizational change management, prioritized enhancement requests, and led user advisory board during review sprints.

Generated prototypes, mockups and wireframes using Visio.

TIAA Nov 2019 – Apr 2020

Scrum Master/Product Owner/Senior Business Analyst

Managed large scrum team (12) grooming sessions using JIRA Align and Confluence to promote prioritization (Release Train), OCM team readiness, and delivery of work products for each sprint.

Translated business partner requirements into JIRA epics, features, user stories, and UAT plans to be used by development and QA teams.

Used JQL to perform sprint metrics and burndown charts

Generated Agile user stories with “acceptance criteria” and “definition of done.”

Constructed data catalogs, data and process maps, and wireframes using Visio, to accurately align to user stories.

As Product Owner, represented the voice of the Customer in design sessions.

Developed KPIs, dashboards, and status reports to measure effectiveness of E-Commerce, Onboarding, and Production support services

Wells Fargo Aug 2018 – Nov 2019

Senior Business Analyst - Operational and Regulatory Risk

Generated business, system, and infrastructure requirements for CSAR (Corporate Securities Asset Remediation project for the Corporate Properties Group

Generated prototypes, mockups and wireframes using Visio

Generated technical documentation encompassing the overall Wells Fargo IAM network within the Physical Access Security System (PASS) project

Worked with Wells Cybersecurity managers to document Cisco LAN and WAN firewall configurations and MS Active directory

Managed data requirement analytics using SQL and Tableau for CSAR and Physical Identity and Asset Management System (PIAMS)

All data analytics and security metrics were managed within SharePoint and Confluence.

Authored and refined business and functional documents with Operational and Regulatory Risk teams with relation to commercial deposit accounts.

Achieved BASEL regulatory compliance by producing procedural documentation mitigating financial and operational risk with regard to SWIFT, CHIPS and FedWire (used by Federal Reserve banks to transfer funds electronically between member institutions).

Processed ACH payments, securities, trade services, cards and FOREX following ISO 20022 messaging standards

Worked with development team in generating documentation using the LoanIQ application.

Truist (BB&T/SunTrust) Apr 2018 – Aug 2018

Scrum Master/Product Owner/Business Systems Analyst

Managed investment projects with business and technology teams to analyze and articulate integrated business and system/ application processes, and functional specifications for data and application migration.

As Scrum Master for a 7-member scrum team, performed all Agile ceremonies using Scrum and Kanban boards (Sprint planning, Standups, Backlog refinement, Sprint review and Sprint retrospective).

Managed on-going updates to key artifacts supporting Anti-Money Laundering portfolio.

Supported client onboarding and account opening for Retail, Consumer Lending, Wholesale, and Asset Management lines of business using Salesforce (Summer ’18) application

Generated user application test cases using MicroFocus and Requisite Pro

Conducted ETL process for data validation between projects.

Everbank/TIAA Aug 2017 – Apr 2018

Scrum Master/Product Owner/Business Systems Analyst

As Scrum Master for two 10-person teams, managed the STAO (Straight-Thru-Account-Opening) project from inception to release for desktop, mobile and cloud applications.

Defined Mobile and Tablet (iOS and Android) project scope and objectives with Product Owner and distributed in Confluence.

Generated Agile epics, features, and stories from legacy Waterfall business requirements.

Implemented Lexis/Nexis, eMailage, and Actimize risk management applications.

Performed data analysis using SQL/SSRS, data mapping and data conversions for migration from the Everbank platform to the TIAA platform.

Generated infrastructure technical requirements for Mobile and Tablet applications with regard to cybersecurity.

Refined KYC/CDD requirements to closely follow AML/CDD/OFAC specifications.

Performed Transaction Monitoring involving SPF and PEP incidents and reported them to senior management and OFAC.

Ameris Bank Apr 2017 – Aug 2017

AML Systems Manager

Managed all activities relating to the Bank’s FIS-Prime AML System (transaction monitoring system)

Supported development, implementation, and integration of AML, CDD and OFAC systems, such as LexisNexis Bridger Insight XG, Searchspace/Actimize AML, and Actimize Customer Due Diligence

Developed business requirements, UAT requirements, test scenarios and test scripts to ensure accurate filtering of client banking data

Performed data analytics reporting using SQL/SSRS to achieve BASEL regulatory compliance with financial and operational risk.

Refined KYC/CDD requirements to closely follow AML/CDD/OFAC specifications.

Performed Transaction Monitoring involving SPF and PEP incidents and reported them to senior management and OFAC.

Bank of America Jul 2016 – Apr 2017

Systems Architect, PEGA Business Analyst, Scrum Maste/Product Owner

As Scrum Master for a six-person team, performed all Agile ceremonies (Sprint planning, Standups, Backlog refinement, Sprint review and Sprint retrospective)

Used the PEGA Platform 6.3 Business Process Management Tool in automating the funding fulfillment process from receipt to its implementation, which included asset management, credit risk assessment, change management, document preparation, security registration, processing of fees and advancement of funds and testing support.

Defined Features and Stories in PEGA, that provided regulatory sustainability and enhancements to the Enterprise Military Benefits Portal.

Created system, business, and technical requirement documents, including Visio diagrams, system use cases, data element tables and messaging catalogues.

Drafted and executed the change management plan for the PEGA initiative.

EDUCATION

Florida Atlantic University, Boca Raton, FL

BA, 2001 General Studies

Broward Community College, Ft. Lauderdale, FL

AS, 1992 Business Administration

Broward Community College, Ft. Lauderdale, FL

AA, 1978 Computer Science

Certifications

Business Analyst - BCS-British Computer Society)

N.C. Paralegal (Exp Dec. 2024)

Scrum Product Owner -ScrumStudy #736107)

Visio

ScrumMaster -ScrumStudy #619674)

Confluence

Scrum Fundamentals -ScrumStudy #734300)

SAP4/HANA

Tableau Analyst– Tableau

HR Generalist

SQL Analyst, LinkedIn

Business Process Analyst (BPA)

Six Sigma-Yellow Belt

SAP ERP

MS Project

ServiceNow Administrator

Alteryx Designer - Alteryx

DevOps Admin #867***********

DevOps Architect #645**********

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