Customer Service Technician

Mack Kelley

Olympia, WA • 609-***-**** • ************@*****.***

Professional Summary

Highly collaborative, versatile, self-motivated service technician whose areas of expertise include prioritizing, communication, and

retaining new knowledge. Proven ability to collaborate with co-workers to provide an excellent customer service experience.

Relevant Skills

● Problem Solving ● Adaptability ● Product Knowledge

● Time Management ● Money Management ● Communication

● Result Driven ● Attention to Detail ● Multitasking

Experience

Roto Rooter, Excavation Field Supervisor Olympia WA January 2024- August 2024

● Inspecting sewer lines using commercial equipment

● Document main line failures and provide estimates through salesforce

● Oversee all excavation work from start to finish

● Completed $15,000+ in sales each week

Roto Rooter, Drain Service Technician Olympia, WA January 2023- January 2024

● Diagnosing customer’s problems and quoting them on an estimate

● Unclog and clean sewers and drains using commercial equipment and tools

● Document estimates and invoices in writing and collect payment before the next call

● Completed approximately $10,000 in sales each week

Lowe’s, Lawn & Garden Service Associate Hamilton, NJ February 2022- August 2022

● Sought out customers to understand their needs and assist as necessary

● Communicated information to customers regarding all stock, special order merchandise, and warranty information

● Cross-trained in other areas of the store to help deliver the best customer service

● Restocked items on the sales floor continuously throughout the day

Quick Chek, Gas Station Attendant Hamilton, NJ August 2020- May 2021

● Complete gasoline sales transactions in an accurate and friendly manner

● Follow proper guidelines for cash handling, timekeeping, sanitation and all other procedures

● Handled approximately $50,000 in cash and debit/credit transactions in a week

● Kept gasoline sales area neat and orderly

Wildflowers Farm, Barn Manager Princeton, NJ April 2019-June 2020

● Oversaw every aspect of horse care, including feeding them, brushing them, and tidying their stalls

● Ordered supplies, equipment and feed

● Repaired broken fence boards and equipment

● Maintain a regular routine for the farm animals

Education

Sage Day Princeton High School – Hamilton, NJ September 2017- June 2021 Cumulative GPA 3.7/4.0

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