Customer Service Accounts Receivable
Resume:
SUSAN HANNA
************@*****.***
SUMMARY OF QUALIFICATION
Technically proficient in the following: Claim Follow up Admitting, Claim Processing, Collections, Customer Service, Research, Mortgage, Transaction Processing, EPIC, Compliance, Insurance, Accounts Receivable, Bankruptcy, Credit Disputes and Reporting, Bankruptcy, Reconciliation, and New Loan Set Up.
EXPERIENCE
MHMR-Residential Trainer-05/2023-present
Residential Trainer
Intake-Lead
Monitor residents’ (adult) behavior.
Administer Vital Signs and Record
Assist with meals and supervise chores.
Assist with Medication administered.
Set up Appointments.
Schedule Appointments
Keep log of Van activity
Schedule van for maintenance
Oder Supplies
Determine treatment goals of client’s current skill level, progress, and behaviors which may be a danger to the client and/or others, and/or inhibit the client’s ability to learn based on comprehensive analysis.
Develop a function-based Behavior Intervention Plan for the reduction of maladaptive behaviors, functional replacement behavior goals and skill acquisition targets for learning readiness skills. supplies and groceries.
Transport by Van to other locations
Document Behaviors
Assisting in restructuring environments and activities to support the clients’ behaviors.
Teaching skills that allow the individual to communicate and/or function more effectively.
Re Direct Manipulative behavior
Establish relationship with residents.
Complete daily progress notes related to implementation of the intervention plan relationship with residents.
Am Pm Contractors -Fort Worth, TX- 12/2016-05/2023
Patient Access Representative-Texas Medical Center/Houston Team Lead
Checking patients in and out when they arrive for medical appointments
Answering the phone to address patient inquiries and scheduling appointments
Documenting insurance information, personal information, payment methods and other important patient information
Updating patient files and appointment information accurately
Communicating information and important details to other medical care staff
Contacting insurance companies regarding coverage, preapprovals, billing and other issues
Processing payments from patients and handling billing issues between patients and insurance companies
Managing various types of paperwork and other clerical
Confirm Prior Authorizations
Submit request for medical records
Assist with account lock outs
Lead Care Coordinator-Adolescents-Fort Behavioral
Monitor Adolescents behavior.
Schedule appointments
Fax referrals
Answer and return calls
Administer Vital Signs and Record
Assist with meals and supervise chores.
Oder Supplies
Determine treatment goals of client’s current skill level, progress, and behaviors which may be a danger to the client and/or others, and/or inhibit the client’s ability to learn based on comprehensive analysis.
Develop a function-based Behavior Intervention Plan for the reduction of maladaptive behaviors, functional replacement behavior goals and skill acquisition targets for learning readiness skills. supplies
Transport by Van to other locations and functions
Document Behaviors
Assisting in restructuring environments and activities to support the clients’ behaviors.
Teaching skills that allow the individual to communicate and/or function more effectively Behaviors.
Re Direct Manipulative behavior
Claims-Insurance Follow Up -Healthdrive
l•Advise clients of claim information
l•Identify, investigate and follow up with insurance plans to expedite resolution of denied and/or unpaid claims to obtain payment in a timely manner.
l•Become the expert on the billing and claim requirements for assigned insurance plans.
l•Utilize insurance plan website (s) to check claim status, submit online appeals, submit EOB documents required for processing secondary/tertiary claims and review the online provider manuals for requirements regarding services provided by Health Drive.
l•Identify and communicate denial trends by insurance plan, reviews and resolves denials by reason code.
l•Reduce outstanding A/R and DSO by increasing cash collections on a monthly Meet daily productivity objective for review and resolution of assigned accounts (minimum daily productivity goals are assigned)
l•Identify rate variances by procedure code by insurance plan against expected payment rates, research variances and communicate findings to Manager.
l•Document all conversations with patients, facilities, insurance plans regarding a specific patient in the patient record and all actions taken to resolve outstanding balances in patient record.
l•Initiate claim adjustments and resubmission of claims to the insurance carrier, intermediary, facility or other responsible party
l•Work professionally and cooperatively with facilities, responsible parties, insurance carriers and all internal and external customers Identify, investigate and follow up with insurance plans to expedite resolution of denied and/or unpaid claims in order to obtain payment in a timely manner.
American Mortgage Consultants, INC. Coppell, TX- 04/2015-01/2016
Accounts Receivable-Transaction Processor
Research lost payments.
Research misapplied payments
Close accounts out after payoff
Process Deductions
Process task regarding fees and payments
Process accounts payable receivable and invoices
Process and set up auto drafts.
Process Reimbursements
Process and apply late fees.
Process payment increases for force placed insurance.
Manage and monitor NSF and other fees.
Balance incoming and outgoing transactions
Analyzed supporting documents to confirm legal requirements.
Gaining proficiency in additional operational processes as department
Completing administrative records and documenting
Providing outstanding customer service
Identify unusual transactions.
Verifying bank wire and releasing funds.
New Bold Advisors (Consultant), Dallas, TX- 10/2011-08/2014
QC- Foreclosure Quality Auditor- 01/2013-08/2014 (Wells Fargo))
Evaluated default mortgage servicing loans and files during the Claim Review process to determine if all required loss mitigation activities were handled and documented in accordance with the requirements of Home Affordable Modifications Program (HAMP), proprietary modification, or other programs' requirements.
Reviewed files in their entirety and provided a recommendation whether or not any errors, misrepresentations, or other deficiencies that may be identified in the review resulted in financial injury to the borrower or the mortgagee.
Due Diligence
Compiled and reviewed fully documented loan histories, imaged documents, and information available from all sources to collectively determine if they validate the information used to make the home retention/loss mitigation decision.
Respond to inquiries from internal and external parties and coordinate with more senior staff and other internal parties, as necessary, to ensure activities related to one or more pre/post foreclosure areas are completed timely and accurately, in compliance with applicable guidelines.
Participate in discussions with business unit (s)/ Vendor (s), as necessary, via in-person meetings, phone calls and emails to resolve escalated and address questions related to processes/ guidelines and related impacts.
Claims- Quality Compliance Analyst- 10/2011-01/2013(Bank of America)
Settlement statement (HUD1) requirements for RESPA.
Assessed compliance with HMDA, RESPA, GFE, TILA, ECOA, FACTA, MDIA, SAFE ACT, FACTA, and state regulations utilizing Compliance Ease and other related tools.
HMDA scrubbing, processing and operations experience, review & verification of all pertinent documents making sure there are no errors and that everything is in compliance.
Review vendor clients for compliance with consumer financial protection laws and company Compliance Policies.
Coordinate and execute special monitoring, as needed, for new, complex, or high-risk requirements or in response to certain weaknesses discovered through routine self-assessments, monitoring.
Participate in line of business meetings as needed to ensure compliance processes and risks are identified and mitigated.
Assist in establishing and monitoring internal compliance controls.
EDUCATION
High School Diploma, Completion Date: 1986
Arlington Heights High School
SKILLS
Claim Follow up Admitting, Claim Processing, Collections, Customer Service, Research, Mortgage, Transaction Processing, Compliance, Insurance, Accounts Receivable, Bankruptcy, Credit Disputes and Reporting, Bankruptcy, Reconciliation, and New Loan Set Up.
Contact this candidate