Customer Service Representative, business management labor
Resume:
Jodie Pruett
Motivated hard worker looking for long term employment
Williamsburg, VA 23185
*.***********@*****.***
Punctual, organized team player with skills in construction, massage therapy, customer service, inventory management, and food service
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Advertisement Manager, receptionist, and customer service representative. M&J's take em down tree service-Williamsburg, VA
January 2022 to Present
I was the Frontline to or customers and there satisfaction as well as the creator/ designer, and promoter of the business.
• Created visually appealing and user-friendly designs for websites, mobile applications, and marketing materials
• Managed multiple projects simultaneously while adhering to strict deadlines and delivering exceptional results
• Optimized website performance by implementing efficient coding practices
• Designed engaging email templates that resulted in a XX% increase in click-through rates
• Created custom illustrations that enhanced the visual appeal of marketing materials
• Managed client relationships, ensuring clear communication and high levels of customer satisfaction Construction Worker
Family Matters-Williamsburg, VA
April 2021 to Present
I do the painting, the grouting, finishing drywall, and any other labor that may need to be done. Self Employed Owner/Operator
Absolutely zenful-Williamsburg, VA
March 2019 to November 2021
I
• Maintained a high level of professionalism and confidentiality while interacting with clients during massage therapy sessions
• Increased client retention rate by XX% through building strong relationships based on trust and delivering consistent quality massages
• Demonstrated expertise in prenatal massages by providing safe and effective treatments for pregnant women
• Maintained accurate records of client information including health history forms, progress notes, treatment plans etc
• Maintained high levels of customer satisfaction through exceptional service delivery
• Implemented customer loyalty programs resulting in a XX% increase in repeat business Food prep and pizza maker
Blaze Pizza-Williamsburg, VA
July 2017 to March 2018
Prep the food line. Customer service. Cashier as well as pizza maker Server
CRUST CAFE-Williamsburg, VA
August 2014 to April 2016
Responsibilities
I served customers, side work, and what ever was requested of me Accomplishments
I made a lot of good regular customers, allowed the staff to depend on me for what ever was needed, and was a big asset to the business.
Skills Used
Dependability, strength in being a great customer service, trustworthy, and loyal to what I showed in my work.
SERVER
TGI FRIDAYS-Williamsburg, VA
November 2013 to February 2015
I was responsible for the customer service, the calls and orders, and the cash register along with the credit card receipts. I also did some food preparations, and many other things. Personal Time Off
Self Employed Contractor-Williamsburg, VA
2010 to 2013
I had to take some time off due to personal reasons. I learned some skills and attended college classes allowing me to gain experience and certifications. Laborer
STATE OF VIRGINIA-Goochland, VA
June 2010 to November 2011
I worked in the VCU laundry facility in multiple positions. I worked industrial washing machines, the sheet press, and the towel press line.
MANAGER
THE SPORTSMANS GRILL-Williamsburg, VA
August 2008 to March 2010
I was in charge of customer service, employee daily line up and duties, and the closing financial paperwork. I oversaw multiple employees 3 or more on a daily basis. HOSTESS
THE WHALING COMPANY-Williamsburg, VA
July 2008 to January 2009
I was responsible for escorting guests to their seats while leaving a joyful and memorable experience. Keep the entryway, bathrooms, and any other areas clutter free and clean. I also was the secretary for the managers. I was to answer the phone and take any messages for our team if they were unavailable and take accurately any Togo orders.
BANQUET SERVER
MARRIOT-Williamsburg, VA
December 2007 to July 2008
I escorted our customers to their seat, cleaning, paperwork, and preparation for the restaurant. I also did anything else that they bosses asked.
SERVER
COCKTAIL WATRESS - THE CATTLE COMPANT-Curtis, NE
October 2004 to August 2005
I serve drinks and food to customers. I cleaned up was responsible for the register and any other things that were required many things.
Restoration Technician
All Pro-Williamsburg, VA
March 2003 to August 2005
Responsibilities
I did restoration with a company that was with a insurance company, so we did water damage and fire damage
Accomplishments
I was a great employee and was willing to learn all that was needed to complete my job Cashier/Customer Service
RETAIL - ETHAN AGNER-Williamsburg, VA
November 2002 to February 2004
I opened the store, redesigned the floor when required, oversaw multiple employees, and provided excellent customer service.
Cashier/Customer Service
RETAIL - MOTHERHOOD MATERNITY-Williamsburg, VA
July 2002 to November 2003
I was the manager and responsible for the inventory and stores customers Education
College in Horticulture
Southside Virginia Community College - Goochland, VA January 2011 to March 2013
High school diploma in STUDENT DEVELOPMENT, PSYCHOLOGY SOUTHSIDE VIRGINIA COMMUNITY COLLEGE - Goochland, VA 2012
Licensed /Certification in Massage Therapy
EVEREST COLLEGE - Newport News, VA
June 2007 to November 2009
GED
NEWPORT NEWS HIGH SCHOOL - Newport News, VA
2006
Skills
• I have the ability to do minor construction, retail, and anything that you require from me. I learn fast and do it with intigrity (10+ years)
• I've been in the food service, housekeeping, and hotel industry. (10+ years)
• Certified massage therapist (10+ years)
• A Horticulture certificate (3 years)
• Restoration
• Fire Restoration
• Water Damage Restoration
• Cleaning (10+ years)
• Customer service (10+ years)
• Banquet Experience
• Food Preparation
• Tree Care
• Computer skills
• Hospitality
• Customer service
• Cash handling
• Hotel experience
• Serving
• Construction
• Carpentry
• Front desk
• Retail management
• Management
• Grocery store
• Assembly
• Mechanical knowledge
• Manufacturing
• Kitchen experience
• Food handling
• Guest services
• POS
• Custodial experience
• Floor care
• Janitorial experience
• Sales management
• Assistant manager experience
• Computer literacy
• Supervising experience
• Retail sales
• Remodeling (10+ years)
Certifications and Licenses
Massage Therapist
January 2009 to 2023
I'm certified to do Swedish massage. Facials and most that is required of doing manipulation of the muscle.
Horticulture certificate
January 2013 to Present
Propagate assess and spray pesticides of plants
Food Handler Certification
Assessments
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Cooking skills: Basic food preparation — Proficient December 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Food safety — Proficient
December 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient March 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
July 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Planning & execution — Proficient March 2024
Planning and managing resources to accomplish organizational goals Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer focus & orientation — Proficient
December 2023
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
March 2024
Responding to customer situations in a retail setting Full results: Proficient
Retail customer service — Proficient
July 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS & ABILITIES
Construction worker, Painter: Install tile with grout. Finish dry walls. Paint surfaces with brushes, rollers, and spray gun. Sand surfaces between coasts. Clean up site. Massage Therapy: Massage and knead muscles and soft tissue of clients. Perform facials. Prepare and blend oils and bath salts.
Head Cashier, Assistant Manager: Delegate jobs to employees. Establish positive relationship among personnel. Resolve customer complaints. Prepare reports. Customer Service: Open and close store, beginning and ending with daily reports. Process food credit card, lottery and gas sales. Maintain stocks, replace and order inventory. Food Service: Serve customers and cashier and waitress. Prepare food and beverages to set up buffets and salad bars. Coordinate banquet parties and weddings. Creatively design table arrangements.
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