Customer Service High Volume
Resume:
J Victor C. Valero
*************@*******.***
Objective
To utilize my extensive customer service expertise and experience to ensure the highest level of customer satisfaction while maintaining a high and efficient level of productivity to provide the customer with one call resolutions.
Education
DeVry University, Tinley Park, IL
Network Systems Administration
Associate’s Degree in Engineering & Information Sciences Degree Achieved - October 2014
Universal Technical Institute, Glendale Heights, IL July, 2005- February, 2007
Certificate of completion awarded in 2006 in Automotive Technology and in 2007 for completion of Toyota Professional Automotive Training Program
Qualification Highlights
• IT Strategy Development
• Multi-Platform Networking
• Network Operating systems: Windows,
Linux, and Unix
• Utilizes various systems such as
Customer Relationship Management
(CRM) and Order management systems
(OMS)to initiate orders, assist, and
service customers, Salesforce to track
caller concerns and interaction notes
• Excel in a high volume, fast paced
environments with over 100
inbound/outbound calls daily
• Ability to use multiple platforms
simultaneously such as phone calls,
chat based, and inbound service
requests to provide efficient and
excellent customer service
United Healthcare November 2023- Current
Surest Member Care Advocate
• Handle a high volume of incoming calls from patients, healthcare providers, and insurance representatives.
• Educate and instruct the member on all resources available both via website and app and walk through utilizing these resources
• Advocate for the member when needed by contacting providers and verifying procedure information to accurately quote copay and procedure costs
• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence.
First Chicago Insurance July 2023 – November 2023
Non-Standard Auto Claims Adjuster
• Analyze insurance policy terms to determine whether a claim is covered
• Interview claimants and witnesses, collect accident details, photographs of damage, and obtain police
reports
• Work with claimants or their representatives and repair facilities to settle claims and repairs in a timely and efficient manner
• Keep accurate and organized claim files, follow up on pending claims, and communicate with all involved
parties.
• Carefully analyze registration and title documents to confirm proper coverage and efficient closing of
claims.
USAA United Services Automobile Association August 2022- July 2023 Licensed Noninjury Auto Claim Adjuster
• Analyze insurance policy terms to determine whether a claim is covered
• Interview claimants and witnesses, collect accident details, photographs of damage, and obtain police reports
• Work with claimants or their representatives and repair facilities to settle claims and repairs in a timely and efficient manner
• Keep accurate and organized claim files, follow up on pending claims, and communicate with all involved parties.
MHA Systems March 2022 – August 2022
Loan Processing Agent
• Obtain and verify pertinent application information from the applicants and employers
• Assist the member in accessing and completing all required verifications and loan documents.
• Process a high volume of loans daily with a high level of efficiency Toyota Financial Services August 2018 – March 2022 Customer Service Technical Support Specialist
• Handle customer support cases through phone, email, and chat.
• Assist with troubleshooting account or website related technical issues.
• Provide step-by-step guidance to customers on resolving technical problems.
• Maintain accurate records of customer interactions and solutions.
• Collaborate with other departments to resolve complex technical or financial account related issues.
• Prepare reference material for users by drafting operation instructions and FAQs.
• Stay updated on the latest developments and technical knowledge. AT&T/DirecTv July 2015 – August 2018
Tech Service Center JRT/Dispatch Agent
• Utilize training and exceptional customer service skills to provide the best and most efficient customer experience before, during, and after installation
• Implement new processes or procedures as well as educate and assist technicians through the changes
• Apply extensive skills obtained along with interpersonal skills to provide technician with the most accurate and precise dispatch functionality
Holland LP September 2014- June2015
HTEC Track Laborer/ Finish Grinder
• Repair, rebuild, and replace railroad tracks using power and non-power hand tools
• Eliminate defects in the rails and joints that do not meet FRA regulations
• Maintain a high level of productivity with minimal supervisor while adhering to all OSHA and FRA rules and regulations
Walmart/ Sam’s Club July2007 – September 2014
Tire & Battery Center Technician
• Michelin certified product and service
expert
• Train new associates in safety and other
essential job duties
• Provide professional and courteous
vehicle services, diagnosis and repair of
automotive systems, tires, and batteries
Contact this candidate