Customer Service Team Member

FRANK AYALA

Phoenix, AZ ***** 480-***-**** ***********@*****.***

Professional Summary

Highly communicative professional with more than 2 years of expertise as Concierge for high-end chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Skills

Safety and security

Superb surveillance skills

Written and verbal communication

Retail Merchandising

Customer Relations

Merchandise Packaging

Stocking and Replenishing

Accounting Software

POS Systems

Product Knowledge

Refunds and exchanges

Safe verifications

Liquor law compliance

Identification checks

Work History

Cashier 02/2023 to 06/2023

24/7 Convenience Store – Phoenix, AZ

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Met customer service goals and exceeded customer expectations. Counted money in drawers at beginning and end of each shift. Resolved customer complaints and maintained clean and tidy checkout area. Lifted up to 50 pounds at once and used forklift to move heavier loads Built relationships with customers to encourage repeat business Performed cash, card and check transactions to complete customer purchases Customer Service Team Member 08/2022 to 12/2022

Circle K – Phoenix, AZ

Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem. Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Maintained financial accounts by processing customer adjustments. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Exhibited high energy and professionalism when dealing with clients and staff Team Member 05/2022 to 06/2022

Whataburger – Phoenix, AZ

Kept work areas clean, organized, and safe to promote efficiency and team safety. Contributed to team success by completing jobs quickly and accurately. Learned all required tasks quickly to maximize performance. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Developed strong customer service and product knowledge skills to enhance individual and team performance.

Doorman 10/2016 to 10/2020

John B. Lovett & Associates – Forest Hills, NY

Secured doorways to maintain customer and employee safety and uphold company policies and procedures.

Acknowledged and greeted building residents of about 369 plus guests with courtesy and urgency by opening doors and offering assistance.

Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.

Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries. Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.

Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.

Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.

Relieved guests of luggage and connected with porters for delivery to rooms. Responded quickly to emergency situations to assess and deflect issues. Responded immediately to any guest requests or concerns and promptly resolved issues Doorman 05/2015 to 10/2016

Park Manor Condo – Forest Hills, NY

Updated shift logs and produced daily reports to document security activities and specific incidents.

Examined doors, windows and gates to verify security. Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Monitored CCTV cameras and alarm systems for security breaches. Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries Delivery Driver 04/2013 to 05/2015

Queens Community House – Queens, NY

Completed on-time deliveries by choosing best and most efficient routes Maintained upbeat, positive attitude in busy, customer-focused environment Read maps, followed oral, and written instructions and used GPS technology to make deliveries

Worked scheduled hours as required and took on available shifts during holidays and busy periods

Verified accuracy of all deliveries against order forms Loaded truck and properly secured items to prevent damage for deliveries Kept detailed mileage and fuel reports to track overall fuel costs Fostered positive working relationships with regular customers Demolition Laborer 06/2011 to 09/2012

Barclays Center – Brooklyn, NY

Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.

Operated power equipment to move materials and promote job efficiency. Loaded and removed debris from sites to keep areas clean and avoid safety concerns. Gathered and disposed of worksite debris to remove safety hazards. Worked with more knowledgeable professionals to grow understanding of principles and construction standards.

Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.

Worked independently in fast-paced environment while meeting productivity and quality expectations.

Set up ladders, scaffolding, fences and temporary structures to prepare sites and protect public.

Education

BBA: Business Administration And Management 06/2015 La Guardia Community College - Queens, NY

High School Diploma 06/2011

Queens Vocational Technical High School - Queens, NY Languages

English

Native or Bilingual

Spanish

Native or Bilingual

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