Customer Service Quality Control

Enddy Martinez

*** **** ***** ****** *** *W Bronx, NY 10457 Phone: 347-***-**** ********@*******.*** References Available Upon Request

Key Skills

Customer Service

Communication

Listening Skills

Bilingual

Spanish/English

Friendliness

Ability to remain calm

under pressure

Good Organization

Scheduling

Efficient Organization

Initiative to follow up

Patience

Willingness to go extra

mile

Confidence

Adaptability

Team Player

Sales knowledge

Valid NYS Driver

License

Education

Bachelor of Accounting

Sept 2008 UTESA

Santiago, Dominican

Republic

CUSTOMER SERVICE

Highly dedicated individual bringing skills and experience to increase company's operational efficiency.

Gary Line LLC. Bronx, NY (7/2010 – 07/2024)

Sample processor/ UPS Fedex shipper/ Machine operator/ Quality control

• Prepared samples to ship to appropriate customer

• Safe packaging handling

• High attention to detail

• High volume, face paced packager/ shipper

• Ability to stay calm in high stress situations

• Listen to customers questions, concerns

• Provide answers or responses

• Cover all front desk customer service orders

• Resolve employee issues with any errors

• Maintain positive working relationships

• Perform daily customer operations for over 600 employees

• Operated machinery/ quality control/ inventory

Dr Colon Medical Center Mao Verde, DR (01/2007 – 06/2010) Accounting/ Billing

• Maintained accurate and financial records

• Reconciled accounts

• Compute profit/loss

• Create and age reports

• Prepare, manage, and archive paperwork for inventory/ audits

• Prepare budget and cash flow

• Worked closely with billing software

Contact this candidate