Customer Service Team Member

MR Michael Roberts

Fort Worth, TX ***** 682-***-**** ****************@*****.***

PROFESSIONAL

SUMMARY

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Reliable individual performs routine collection procedures with strong spacial awareness and time attentiveness. Adept communicator works safely and proficiently in team settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS Floor Sanitizing

Facility Housekeeping

Cleaning Practices

Customer service

Management

Warehouse associates

Cash handling

Housekeeping

WORK HISTORY SANITATION WORKER 07/2023 to 09/2023

Sunrider Manufacturing L.P. 3201 Challenger Midlothian Texas 76065 Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.

Handled spills in work and common areas and used proper methods to clean and sanitize each material.

Worked with team members from multiple departments to maintain strict cleanliness standards.

Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness. Used a power scrubber to scrub floors. Clean and disinfect men's and women's bathrooms. Empty trash from the offices and warehouse etc

Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Inspected and monitored assigned areas to proactively address health and safety hazards.

PICKER 10/2021 to 04/2022

Michael's Distribution Warehouse 869 Westport Pkwy Fort Worth Texas Worked fast to meet assigned daily picking quotas. Used RF scanners to track orders and verify accuracy. Pulled orders quickly to maintain demanding productivity goals. Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

WAITER/BARTEND 10/2003 to 03/2019

Fort Worth Petroleum Club 777 Main St 40th Fl. Fort Worth Texas Remained calm and poised when dealing with difficult customers or during busy shifts.

Kept server areas clean and stocked to increase efficiency while working tables.

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Set up different party rooms for different type of functions. Break down andckesn order supplies from kitchen clerk. Bartend when needed ticket seller and cash box handling

SUPERVISOR 04/2012 to 01/2018

ABM Industries 4200 Valleyview Ln Irving Texas

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Monitored workflow to improve employee time management and increase productivity.

Evaluated employee performance and coached and trained to improve weak areas. Oversees the cleaning and security searches of all American aircrafts. Exercise the safety of wheel chair passengers to and from connecting flights and to baggage claim if needed

EDUCATION Na English Education

Polytechnic High School, Fort Worth, TX

Certificate Maintenance Mechanics 02/1995

Wondham Vocational School, Hondo, TX

Ged English Literature 08/1993

Windham School District, Huntsville, TX

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