Customer Service Representative
Resume:
Mary Woodruff
Customer Service Specialist with strong communication skills
Panama City, FL 32401
*****************@*****.***
As a Customer Service Representative, I utilized my skills and experience to contribute to the overall success of any company worked for. Answered incoming phone calls, emails, made outgoing calls and followed up on customer questions in a timely and accurate manner; ensured customer satisfaction. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeper
self employeed-Panama City, FL
January 2020 to Present
Multiple clients houses that must be cleaned as well as offices. Duties are as followed but not limited to;
• Basic house cleaning(sweeping, mopping, vacuuming, dusting)
• Clean kitchens
• Clean bathrooms
• Laundry
• Occasionally organize
• Occasionally run errands for clients
Owner/Operator
Harrison Detail and Pressure Washing-Fountain, FL
January 2019 to Present
1. Independently own and operate a successful business 2. Keep good info on customers therefore very familiar with Microsoft word, PowerPoint, presentation, office, etc
3. Handle any and all customer complaints and try to come to a peaceful resolution 4. Manage a schedule in order to have enough time to work in any extra jobs 5. All bookkeeping
Front End Manager
Walmart-Calera, AL
January 2012 to January 2018
1. Maintain a clean work environment
2. Complete shift and day reports
3. Schedule all cashier breaks
4. Make sure cashier's have change if/when needed
5. Help store run as smoothly as possible
6. Help customers with any questions and/or concerns they may have 7. Make sure all registers have the correct amount of money (counting down the till) Cashier
Winn-Dixie-Columbiana, AL
January 2007 to January 2012
• Helped customers find what they are looking for
• Assisted with customer inquiries
• Welcomed customers
• Handled customer complaints and concerns
• Handled cash and credit transactions
• Counted cash drawers
• Stocked merchandise
Education
2nd year in Psychology
Post University - Connecticut
Present
Skills
• Customer service (10+ years)
• Microsoft Word (6 years)
• Cash handling (10+ years)
• Cash management (10+ years)
• Time management (10+ years)
• Time & attendance systems (10+ years)
• Bookkeeping
• Payroll
• Driving
• Human Resources
• Customer service
• Cash handling
• Cash register
• Bookkeeping
• Negotiation
• Human resources
• Cash management
• Housekeeping management
• Front Desk
• Sales
• Office management
• Phone etiquette (5 years)
• Appointment scheduling (5 years)
• Customer relationship management (4 years)
Assessments
Delivery driver — Proficient
February 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
January 2023
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
August 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
February 2023
Responding to customer situations in a retail setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Food service: Customer situations — Proficient
August 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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