United States Customer Support
Resume:
***********@*****.***
C
Knowledge of principles and processes for providing customer and personal services. Proven experience providing customer support in busy environments for the public. Careful about detail and thorough in completing work tasks. Ability to handle complaints, process orders, and provide information about an organization’s products and services.
communication skills with customers and coworkers
Apr 2022 - Present Miscellaneous Assembler
Halliburton
Duncan, OK, United States
Package finished products and prepare them for shipment Maintain production equipment and machinery
Shovel, sweep, or otherwise clean work areas
Rotate through all the tasks required in a particular production process Review work orders and blueprints to ensure work is performed according to specifications
Perform quality checks on products and parts
Determine work assignments and procedures
Provide assistance in the production of wiring assemblies Operate machinery and heavy equipment, such as forklifts Complete production reports to communicate team production level to management
Dec 2021 - Apr
2022
Security for Halliburton
Weiser
Duncan, OK, United States
Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is CATHY GILLMORE
Work Experience
closed
Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary Circulate among visitors, patrons, or employees to preserve order and protect property
Respond to medical emergencies by administering basic first aid or by obtaining assistance from paramedics
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
Answer alarms and investigate disturbances
Lock doors and gates of entrances and exits to secure buildings Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
Experience with: Microsoft SharePoint, Microsoft Outlook, Data entry software, Microsoft Excel, Microsoft Word, Desktop computers, Laptop computers, Multi-line telephone systems, Patrol cars, Patrol golf carts, Personal computers, Photocopiers, Security alarm systems, Microsoft Office, Microsoft SharePoint
Mar 2015 - Apr
2022
Substitute Teacher
Duncan Public Schools
Duncan, OK, United States
Distribute or collect tests or homework assignments Distribute teaching materials, such as textbooks, workbooks, papers, and pencils to students
Answer students' questions
Assist students with boarding or exiting school buses Attend professional meetings, educational conferences, or teacher training workshops to improve professional competence Counsel students with adjustment or academic problems Enforce school and class rules to maintain order in the classroom Follow lesson plans designed by absent teachers
Grade students' assignments and exams
Operate equipment such as computers or audio-visual aids to supplement presentations
Organize and supervise games or other recreational activities Provide disabled students with assistive devices, supportive technology, or assistance accessing facilities, such as restrooms Restock teaching materials or supplies
Supervise students during activities outside the classroom, such as recess, lunch, and field trips
Take class attendance and maintain attendance records Teach a variety of subjects, such as English, mathematics, and social studies
Teach social skills to students, such as communication, conflict resolution, and etiquette
Tutor or assist students individually or in small groups Oct 2017 - Apr
2018
Computer Systems Consultant
SV Mac Pack
Duncan, OK, United States
Reported directly to the President & CEO
Provided peer-review feedback on over 100 YouTube video tips and two different Podcasts
Worked with Podcast host to identify potential guests for weekly episodes
Helped establish Microsoft Teams as the primary communication and collaboration tool for this new company’s employees Researched all federal government agencies and helped prioritize outreach efforts
Established initial marketing database of government contacts within Microsoft Dynamics CRM
Researched federal government agencies to identify key stakeholders for initial market outreach efforts
Helped organize and facilitate company’s first Job Fair in coordination with the local Chamber of Commerce
Tools Used: Microsoft Dynamics; Microsoft Teams; Microsoft Outlook; Microsoft Excel
Jul 2016 - May
2017
Manager
Duncan Bounce
Duncan, OK, United States
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products Direct administrative activities directly related to making products or providing services
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits
Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations May 2016 - Jul
2016
Bill Adjuster
Universal Fidelity Life Insurance
Duncan, OK, United States
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods Review insurance policy terms to determine whether a particular loss is covered by insurance
Order tests that could determine the causes of product malfunctions Solicit sales of new or additional services or products Determine charges for services requested, collect deposits or payments, or arrange for billing
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Check to ensure that appropriate changes were made to resolve customers' problems
Refer unresolved customer grievances to designated departments for further investigation
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
High School Diploma or Equivalent, General Studies. Duncan High School
Duncan, OK, United States
Some College, Physical Science Technologies/Technicians, Other. Education
Cameron University
Duncan, OK, United States
Dec 1999 - Nov
2000
Vocational Certificate or Credential, Cosmetology/Cosmetologist, General.
Aladdin Beauty College
Duncan, OK, United States
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