Customer Service Representative

SUMMARY

SKILLS

EXPERIENCE

JESSICA

MEDINA

480-***-**** • **.****@*****.*** • Phoenix, AZ 85083

To obtain a position in which I can utilize my skills and knowledge, and to contribute to the organization's goals and objectives.

CUSTOMER SERVICE (8 years)

RECEPTIONIST (5 years)

RETAIL SALES (5 years)

DATA ENTRY (8 years)

Microsoft Excel Office (6 years)

Mail Clerk (1 year)

Mail Room

Sorting (1 year)

Shipping Receiving

Mail Sorting

Clerical Experience

Phone Etiquette

Typing

Senior Process Executive

Cruise/Cognizant-Scottsdale AZ Aug 2023-Current Assisted Customer utilizing modern productivity tools Submitted detailed notes to appropriate department vital to individual case issue Analytical problem solving

Utilized Excellent communication skills to be able to focus on critical and at times emergency situations Connected and communicated with law enforcement or other related emergency services when and if required

Maintained a balance between the company policy and the customer in decision making Handled issue in the best interest of both the company and the customer Assisting and answering other teammates' questions in similar area of job duties. Customer Service Representative

Consumer Cellular Phoenix, AZ Mar 2022-Nov 2022 Aided clients through incoming calls from various states Explained products and benefits pertaining to the cellular devices or other electronic devices as needed, such as laptops, computers, and home phone device setup Confirmed payments when questions arose regarding their billing statements due to account closure refunds, etc

Resolved payment and order disputes

Provided excellent technical support, in setting up new devices after purchase, cellular updates when and if possible, through remote control of device, as well as guiding them with patience step by step when remote features are not available

Assisted in activation of cellular devices and troubleshooting the network for issues that would call for. Customer Service Representative

24-7Intouch.com/Traeger Grills Mesa, AZ Feb 2022-Mar 2022 Handle customer incoming calls providing assistance in troubleshooting Traeger fire pellet grills as well as confirming and ordering parts adding new customers into company system registering customer asset grills taking payments for ordered parts and other duties as needed. Premier Customer Service Representative

Asurion Verizon services Phoenix, AZ Oct 2018-Mar 2021 Took incoming calls to assist customers with troubleshooting of cellular devices and other forms of technology such as computers, tablets, etc

Answered customer questions in regards to account information such as bill feeling help on assisting them navigate to websites transfer to designated areas needed manually logged into customers devices in order to navigate in the troubleshooting.

Customer Care Intake Specialist

Cigna Phoenix, AZ Mar 2018-Sep 2018

Provided customer service through inbound calls, servicing customers by helping with initial Intake process for filing their long-term, short-term disability claims, which also consisted of maternity pregnancy leave veterans, and others

Collected personal and private information pertaining to medical reasons Input data into appropriate systems working with multiple screens in order to research correct information pertaining to the client.

Mailroom Facilities Clerk

Financing company Feb 2017-Aug 2017

Open, sort and prepping of undeliverable mail / incoming correspondence Scanning and Importing of undeliverable mail / Incoming correspondence Returned/ outgoing checks

Research and resolve issues associated with incoming live mail, emails and faxes Process clinical and claims documents

Process misdirected documents and ensure they are redirected appropriately Additional tasks as required

Answer incoming calls searching for correct client info to direct appropriately Maintain logs for incoming mail from vendors, mail delivery to customers, and all packages. Customer Service Rep/Utilities

Global Water Fathom Mar 2013-Sep 2016

Processes customers' requests with multiple cities, for payments on accounts, new services, transfers and disconnections of utility services; quoted rates, service fees, regulations, and utility disclaimers Updates customer records such as addresses and name changes, notes each individual account on every customer contact; documents problem and suggested solutions, resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Initiates service orders for replacements, repairs, water quality complaints and re-reads, Responsible for EDUCATION AND TRAINING

follow-up and closure of all service orders, maintains records and reports; Performs other duties as assigned.

Customer Service/Cashier

Global Water Fathom Nov 2013-Mar 2014

Ensure customer transactions are processed accurately, balance and process refunds and media from sales and return registers, process cash deposits currency orders, open close and balance registers record information on balance sheet, perform other duties such as with cash pick-ups at point of sell greeting customers at point of sale, assist with recovery in departments when needed, also in preparation of taking inventory

Notes each individual account on every customer contact, documents problems and suggested solutions. Reprographics Admin Assistant

Maricopa County Phoenix, AZ Feb 2013-Jul 2013

Answer phones and to appropriate staff members, meet and greet clients and visitors as needed, create and modify documents, create reports using Microsoft, perform general clerical duties to include but not limited to, photocopying, faxing mailing and filing Setup and coordinate meetings

Troubleshoot problems with equipment and make service calls, receive sort and deliver incoming mail orders, maintain inventory of office supplies and order supplies when needed Coordinate work orders, vendors and purchase orders.

Homemaker

Jul 2011-Feb 2012

Care Assistant

Marjorie & Mark Cockerham Phoenix, AZ Feb 2010-Jul 2011 Assisted in the daily care of Ms

Marjorie Cockerham

She was incapacitated and unable to care for herself I prepared meals, feeding, bathing, dressing, until her passing. Customer Service/Sales

Express Flooring Phoenix, AZ Jan 2006-Sep 2006 Duties included answering incoming calls from clients as well as potential clients, setting and rescheduling appointments

Data entry of customer information into database, Coordinating and updating appointments with field technicians, Answered a variety of calls, on the phone or in the showroom General clerical duties consisted of light typing, faxes, photocopies, and memos. Customer Service/Cashier

Fry's Marketplace Surprise, AZ Dec 2004-Dec 2005 Main job duties were at the front Customer Service Desk A variety of duties were involved they included opening and closing of Customer Service Desk, dealing with multiple

ADDITIONAL INFORMATION

PERSONAL INFORMATION

Diploma in General

Deer Valley High School Phoenix, AZ

SKILLS

Microsoft

Communication skills o Excel, Outlook, Power Point, Word, and One Note Customer service

Phone etiquette

Filing systems

Data entry

Willing To Relocate: Anywhere

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