Customer Service Walt Disney

Education

Advance Hermeneutical Theology

Jameson School of Ministry and Theology, Philadelphia, PA 19131 06/2006

Bachelor Bestowed Honorary Doctrine of Divinity

General Studies

Oconee County High School, Watkinsville, GA 30621

06/1991

Diploma

Skills

Communication skills, Customer service, Guest services, Patient, Time management, Teamwork, Problem solving, Critical thinking, Active Listener, Organizational Skills, Adaptability Experience

Arise Virtual Solitions

Remote Disney Customer Service Personnel, Miramar, FL 33027 03/2019 - 04/2022

Handled customer calls and provided accurate, satisfactory answers to the queries and concerns. Verified customer's name, address, email and phone number on Walt Disney World Resort reservations. Documented all call information according to Walt Disney World Resort reservation's policies and procedures. Streamlined Walt Disney World Annual passes and Theme Park ticket orders, enhanced efficiency and customer satisfaction.

Booked, modified, processed payments for and canceled Walt Disney World Resort reservations. De-esculated situations involving dissatisfied customers by delivering outstanding service and support. Boosted upsell rates by proactively suggesting Disney products. Provided empathetic support to resolve customer complaints effectively. Monitored policy changes to ensure seamless service adaptation. Analyzed customer feedback to identify service improvement opportunities. Life Changing Christian Academy

Remote Homeschool Teacher, Cheltenham, PA 19012

08/2001 - 05/2019

Revitalized remote learning by integrating interactive tools, boosting student engagement. Enhanced student learning by optimizing a wide range of instructional approaches and innovative classroom activities. Evaluated and revised Abeka lesson plans and course contents to facilitate and moderate classroom discussions and student learning.

Pioneered engaging remote learning strategies to elevate educational quality. Monitored and adapted teaching methods to meet diverse student needs effectively. Provided personalized academic support, improved student learning experiences. Reviewed assignments, provided comments, administered tests, and recorded results. Graded homework, quizzes, classwork and exams to report the progress of the student's achievements. Dr. Mary Lemar

124 Oakland Drive, Princeton / **.*********@*****.*** / 681-***-**** Maintained detailed records, tracked the progress of each student and provided progress reports to parents. Fostered a nurturing environment that increased student confidence and performance. Confirmed with all state guidelines and Abeka homeschool requirements. United States Army

Carpentry and Masonry Engineer/51 Bravo, Fort Stewart, GA 31314 01/1992 - 12/1992

Assisted in the performance of combat missions.

Analyzed and refined construction processes, leading to a 20% increase in team efficiency. Streamlined troop deployment logistics, enhancing readiness by 15%. Evaluated structural integrity for field operations, ensured safety. Pioneered new masonry techniques adaptable to varied combat scenarios. Maintained detailed project documentations, improved traceability.

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