Sous Chef Customer Service

Herschell Willie

Chicago, IL *****

*******@*****.***

+1-312-***-****

It brings people together in a way that very few other activities can.” ~Anim Steel

Certified Culinary Management Expert

Certified culinary management specialist, with a proven record of committed, quality food service facilitation. Able to excel in a fast-paced environment without compromising quality or flavor. Focused on making sure food safety regulations are respected and assessing customer satisfaction to ensure a memorable experience. As a qualified candidate, here is what I can immediately offer: developed culinary acumen, assurance of quality across the board, proactivity and knowledgeable representation. Work Experience

Sous Chef

Chartwell Higher Learning-Chicago, IL

October 2021 to Present

Special Events Chef

City Winery-Chicago, IL

December 2012 to March 2021

Sous Chef

House of Blues

June 2002 to December 2012

· Schedule staff shifts and train and manage wait staff and kitchen personnel

· Train and develop staff, assess performance and provide improvement plans

· Assist general manager with daily operations, staffing, inventory control, and business and marketing plans

· Gather customer requirements accurately, such as number of guests and event date

· Plan food and beverage menus considering client preferences and special requests such as kid-friendly, vegan/vegetarian, etc.

· Determine requirements in ingredients and appropriately set portions

· Manage shifts and oversee food prep, customer service and satisfaction

· Maintain client budget and report expense deviation needs immediately

· Manage stock and place inventory orders as needed

· Ensure compliance with health and safety regulations

· Arrange food tastings with clients and potential customers

· Maintain an in-depth understanding of food hygiene and health regulations

· Create service menu and suggestions based on client desires

· Capable of standing and moving throughout entire event

· Supervise production, including mentoring and correcting prep and line cooks

· Follow client directions firmly and ensure a low level of food waste

· Keep staffing needs in line with workload necessity

· Guide and train staff in the preparation of recipes and perform final check on all orders

· Assume responsibilities of the Executive Chef when needed Skills

• Committed to Client Satisfaction

• Competent Leadership

• Ability to Multi-task

• Training and Development

• Fast Learner and Takes Initiative

• Enforcement of Safety and Sanitation

• Cost Control & Vendor Relations

• High Stamina & Flexible

• Effective Communication

• Outstanding Organization

• Excellent Customer Service

• Inventory Management

• Customer service

Links

https://www.linkedin.com/in/herschell-willie-31b169133 Certifications and Licenses

Food Handler Certification

ServSafe

Contact this candidate