Customer Service Patient Access
Resume:
Keyosha Giles
************@*****.*** / ******************@*****.***
Objective: To obtain a customer service position where I can utilize my extensive experience and education to benefit an organization. Customer-focused individual with 10+ years’ experience offering exceptional customer skills, a positive attitude, and multi-tasking problem-solving skills.
Work History
Children’s Healthcare of Atlanta- Patient Access June 2023-
● Ability to multitask and manage high volumes. Computer, fax machine, copier, multiline telephone. Collaborate with the Appeals department to resolve registration issues, Collect bad debt on file efficiently,insurance verifier, billing. Complete Prior Authorizations, Pre Certification, Coordinate Referrals.
● Demonstrates empathy and professionalism as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self; consistently exhibits excellent oral and written communication skills; possess the knowledge and skills necessary to provide interactive communications appropriate to the age of the patient being served; interact appropriately with third party payers and other departments; and have the ability to relate well to people of a broad socio-economic mix. Strong organizational skills
● Skills and knowledge of registration systems; Epic trained and certified; demonstrate excellent computer skills. Communicate with patients and families to obtain necessary information. Work with clinical staff to ensure accurate and timely registration. Medical technology.Receiving and sending medical records.
● Advise parents of financial requirements. Acts as primary liaison for patients receiving professional and hospital services. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects copay and deductible amounts at time of service. Travel from site to site as needed based on business needs of the department.
Jeld Wen Human Resource Administrative July 2017-June 2023
● Addressing health, safety and worker-management issues, including compliance with federal workplace laws
● Provides specific information as requested, gather payroll data, publish job ads, schedule interviews, prepare HR-related reports and develop training materials to respond to employee inquiries about benefits.
● Update HR databases such as new hires, separations, vacation and sick leaves. Interact with employees to address their questions and assist with their needs.
● Assist in payroll preparation by providing relevant data, like absences and bonuses, ensuring compliance with labor laws and managing compensation and benefits.
● Assist with recruiting efforts. Designing programs and procedures to ensure that all candidates, employees, and customers are treated fairly and without discrimination
● Assisting with I9 forms scan all copies to corporate. Strong problem- solving, active listening, communication and phone contact
● Provide clerical support to all employees, resolving employees complaints Illuma Care Connections Scheduler August 2014- July 2017
● Handles a high volume of calls. Schedule, cancel, and confirm patient appointments and tasks across all hospital departments and specialty clinics.
● Obtain all the necessary information to facilitate the desired appointment or task and request that precertification be completed by either the patient or provider.
● Enter demographic and clinical information and adhere to guidelines set forth by SLA. Maintain an accurate scheduling and filing system to meet the needs of the departments. Meet production goals and accuracy standards
● Call provider offices to confirm medical record contact information
● Fax medical record requests to provider offices
● Process invoices for medical records from provider offices and vendors
● Remain HIPAA compliant in the process of handling medical records. Prioritize requests independently.
● Check in with the patients, completing the necessary paperwork. Assist with general business office duties, answering the phone, registering patients and various other tasks as needed, maintain a high level of confidentiality and professionalism concerning patient’s rights.
Well Star Shared Services Inventory Specialist September 2013- August 2014
● Responsible for daily supply assessment and replenishment of supplies for nursing and procedural units.
● Functioned under the direction of the Resource Management Supply Supervisor and manager ● Responsible for the storage and distribution of supplies for a perpetual inventory.
● Stocked and restocked, picking supplies, staging orders, delivery of supplies, par level maintenance, code cart and respiratory box maintenance.
● Supported various inventory activities within the company Ricoh Data Entry Specialist April 2009-September 2012
● Performes basic scanning responsibilities
● Operates MS Office and Email systems
● Distributes office supplies, fax transmissions and mail to company personnel and designated drop off points as required.
● Maintains daily meter and service logs
● Use shrink-wrap machine, paper cutter, whole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
● Use all copier equipment, calculator, fax machine, postage meter and some PC. ● Ensures upkeep of convenience copier areas by keeping neat and well stocked.
● Responds to and coordinated all service calls required by customers. Skills
● Microsoft Office Word, Power Point, Excel, Outlook and other computer applications
● Attention to detail and effective time management skills
● Excellent communication skills (verbal & written) for effective client & internal staff communication ● Healthcare experience, Medical Record Documentation knowledge
● ERP experience
● Human Resource
● Payroll
Education
● High School Diploma 2011
● Computer Science- Associate's Degree 2016
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