Customer Service Maintenance Manager

DOUGLAS M. SHEPPARD

*

West Point, UT *****

C: 801-***-**** *.*.********@*******.***

MANAGER

Dynamic, results-oriented management professional with proven experience in business and operations management, generating significant growth to top and bottom lines. Keen ability to leverage business resources to reorganize, streamline, and strengthen processes to maximize performance and profitability. Consistently successful in increasing standards, quality, and profitability through customer service and implementation of best practices. Strong interpersonal communications skills, able to lead diverse teams that aggressively deliver quality customer service and revenue growth. Proficient Microsoft Office Suite. CORE LEADERSHIP & MANAGEMENT COMPETENCIES

● Business Operations Management ● Inventory Management ● Profit Maximization

● Customer Relationship Management ● Resource Planning & Execution ● Service Enhancements

● Problem & Conflict Resolution

● Loss Prevention

● HS&E Specialist

● Staff Supervision

● Staff Quality Training

● Safety Coordinator

● Process Improvements

● Marketing Evaluation

● Fire & Safety Lead

MANAGEMENT SELECTED HIGHLIGHTS

● Developed and implemented comprehensive safety programs to ensure compliance with regulatory standards and reduced workplace accidents by 30% over one year.

● Recognized for excelling and placing #2 company-wide for exceeding P&L performance and inventory goals.

● Captured 50% increase in delivery sales for a restaurant chain by implementing customer retention strategies and sales promotions to establish, maintain, and grow a diverse customer base.

● Identified and capitalized on market opportunities to build revenue and outperform competition through service delivery.

● Developed and implemented a customer service strategy that consisted of identifying and engaging potential customers to achieve significant revenue growth.

● Maintained monthly expenses below budget by developing and implementing cost-effective operating procedures and training programs.

● Devised and executed sales and promotional activities in accordance with the marketing and sales plan.

● Tracked inventory and supplies to evaluate procurement needs, ensuring products and supplies were on hand to meet consumer demand.

● Researched and identified areas for process improvement and opportunities for revenue generation within store business systems to meet both operational and financial goals.

● Analyzed operations to evaluate performance and determine areas of potential cost reduction, business improvement, or policy change.

● Reviewed customer complaints, productivity, and overall client service performance to identify and rectify areas in need of improvement.

● Boosted sales by introducing new product lines and maintaining clear understanding of sales targets to meet and exceed market reach and sales goals.

ADDITIONAL WORK HISTORY

● Safety Coordinator 1 Young Automotive Group Layton, UT

● GM/Aquatic Husbandry Mgr. SeaQuest Interactive Aquarium, Layton, UT

● Shipping & Receiving, EquipmentShare.com., NSL, UT

● Rental Manager, MESCO, NSL, UT

● Route Manager/Gas Specialist, Norco Inc., Ogden, UT

● Equipment Operator I/Wellsite Lab, Schlumberger, Rock Springs, WY

● General Manager, AutoZone, Ogden, UT

10/22 – 05/24

08/21 – 04/22

10/19 – 08/21

05/18 – 10/19

09/15 – 05/18

08/11 – 02/15

08/08 – 06/11

EDUCATION

OSHA 30 Certified 2023 & HAZWOPER 40 Certified 2024 Certified Computer Programmer C.C.I Layton, UT Graduated: 10/2001 B.I.S. in Zoology/Chemistry/Botany Weber State University Ogden, UT Expected Graduation: TBD

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