Executive Assistant
Resume:
BONNIE CAMPOMIZZI
Hinckley, OH *****
******.**********@*******.***
CAREER OBJECTIVE - Meticulous and driven professional. Highly organized and observant with excellent communication skills who enjoys collaborating as part of a team. Demonstrates success in managing multiple projects and tasks simultaneously while providing excellent service. Work Experience
Dispatch Manager
Broadview Heating and Electrical-Broadview Heights, OH May 2024 to Present
• Resolved escalated issues from customers or drivers promptly to minimize any negative impact on service quality or reputation
• Maintained accurate records of all dispatched orders, including tracking information, proof of delivery documents, and customer feedback
• Led cross-functional teams in developing strategies for handling peak periods or unexpected disruptions in the supply chain
• Collaborated with the logistics team to optimize delivery routes based on traffic patterns, weather conditions, and customer preferences
• Monitored key performance indicators (KPIs) such as on-time delivery rate and driver productivity to identify areas for improvement
• Managed a team of 2 dispatchers and 17 technicans overseeing daily operations and ensuring efficient scheduling and routing of deliveries
Administrative Secretary/clerk
International Union of Operating Engineers-Cleveland, OH October 2022 to May 2024
• Processed invoices for payment according to company procedures.
• Organized office operations and procedures, such as filing systems, record keeping protocols, supply ordering, and mail distribution.
• Created spreadsheets for record keeping and reporting.
• Created, maintained and entered information into databases.
• Assisted with event planning tasks such as arranging catering services and reserving conference rooms.
• Prepared conference and event materials, such as flyers, and invitations.
• Composed business correspondence, reports, presentations, spreadsheets, meeting minutes, agendas, and other documents using Microsoft Office.
• Greeted visitors in person or on the phone; answered questions; directed them to appropriate contacts when necessary.
• Reviewed contracts prior to signing to ensure accuracy of terms and conditions. Police Communications Dispatcher
Chagrin Valley Dispatch-Brecksville, OH
December 2018 to October 2022
• Maintained access to and security of highly sensitive materials. Proven track record of maintaining confidentiality when dealing with sensitive information.
• Excellent verbal and written communication skills. Demonstrated strong customer service skills while interacting with members of the public, police officers, and other law enforcement personnel.
• Knowledgeable about applicable laws, regulations, policies, procedures and protocols. Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration, and stolen vehicles. Researched criminal histories utilizing multiple databases to provide detailed background information for officers in the field. Utilized various computer systems to track officers activities, dispatch personnel and enter data into records management system.
• Highly organized with excellent attention to detail and problem-solving skills.
• Ability to work independently as well as collaboratively in a team environment. Utilized various computer systems to track officers activities, dispatch personnel and enter data into records management system.
• Skilled in entering data into databases quickly and accurately. Managed multiple radio channels simultaneously while monitoring transmissions from police officers in the field. Adept at multi tasking and prioritizing tasks effectively.
Police Communications Dispatcher/trainer
City of Independence-Independence, OH
February 2002 to December 2018
Same as above
• Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.
• Reviewed standards against performance to develop measurable action plans to meet goals.
• Maintained accurate records of all training activities, including attendance, evaluations and assessments.
•Assessed participant knowledge and understanding of the material and adjusted training accordingly.
• Served as partner and team member to other trainers and staff to achieve compliance objectives.
• Conducted pre- and post-training assessments to measure the impact of training. Data Entry Clerk/ Detective Secretary
Middleburg Police Department-Middleburg Heights, OH January 2001 to February 2002
• Proofread and edited documents to correct errors
• Documented data entry completions in corresponding logbooks.
• Followed company's strict rules and procedures to maintain data integrity and confidentiality.
• Deciphered sloppy handwriting, and faded text to log in the correct data entry logbooks. Verified accuracy with colleagues and senior personnel.
• Reviewed database entries to verify regulatory compliance.
• Compiled data from source documents prior to data entry. Education
College in GRAPHIC DESIGN
Cuyahoga Community College Parma - Parma, OH
August 1999 to May 2000
HIGH SCHOOL DIPLOMA
Heritage Christian School Brooklyn - Brooklyn, OH
June 1999
Skills
• Research and Analytical Skills
• Administrative Coordination
• Confidentiality and Data Protection
• Customer Service
• Documentation and Reporting
• Local Government
• Data Systems Operation
• Multitasking and Time Management
• Resource Coordination and Allocation
• Proofreading
• Law Enforcement
• Microsoft Excel
• Logistics
• Microsoft Office
• QuickBooks
• Communication skills
• Customer service
• Records management
• Analysis skills
• Office management
• Organizational skills
• Clerical experience
• Administrative experience
• Leadership
• Project management
• Microsoft Outlook
• Phone etiquette
• Dispatching
• Data entry
Certifications and Licenses
Microsoft Excel
Project Management
Quickbooks
Microsoft Word
Legal Office Administration
Assessments
Project timeline management — Proficient
January 2024
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Administrative assistant/receptionist — Proficient January 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Recruiting — Proficient
February 2024
Managing the candidate sourcing and selection process Full results: Proficient
HR: Compensation & benefits — Proficient
February 2024
Knowledge of compensation and benefits programs
Full results: Proficient
Scheduling — Proficient
February 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Proficient
February 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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