Customer Service Palm Desert
Resume:
Kimberly Urias- Barraza
*.************@*****.***
An individual who has had the opportunity to use her skills to train, work with, and improve teams from different states. Looking to elevate an established team and environment with my knowledge and learn from my peers in the process. Work Experience
Walmart, Palm Desert, CA
Apparel Lead
May 2023-January 2024
● Overlooked multiple departments and ensured a 10% sales increase
● Consistently collaborate with upper management, other department leads, and associates to ensure all departments are performing to excellent standards
● Take care of managerial duties such as occurrences, time off, feedback, etc
● Perform Department duties such as price changes, modulars, projects, etc
● Put customer service as first priority to establish rapport with customers whether local or tourists
● Answered phones and assisted customers with inventory inquiries and questions about store events
Electronics TA
May 2021-May 2023
● Provided customer service to a variety of customers and personalities
● Comfortable working alone
● Maintained department under control and tidy, ensured to clean glass and sweep daily
● Proficient in working with specialized printers, screens, and devices
● Managed freight in take and working it into their proper locations on a daily basis TNG Retail Services, Riverside County, CA
March 2021-June 2021
Merchandising Lead
● Was entrusted with a small team of individuals to remerchandise stores
● Developed instant, trusting relationships with Store Managers to ensure their store would be taken care of and schematics were followed properly
● Submitted organized paperwork daily to superior as well as kept physical documents with myself at all times and were presented to Store Managers when needed PGA Tour Superstore, Palm Desert, CA 92260
October 2017- February 2021
Operations Supervisor, August 2019- February 2021
● Experienced in the operational procedures of the Receiving Department that maintains the store running smoothly
● Understands the importance of working with corporate merchants, Accounts Payable and Customer Care to deliver the answers needed in an efficient matter
● Experience with E-Commerce and the importance of getting packages out to ensure customers receive their product packaged safely and to honor the shipping services paid for
● Ensured the Receiving Department was up to code while cleanliness and organization was prominent for the well-being of my team but to also allow associates to easily locate product that was needed
● Maintained all set plan-o-grams while also training team on how important vendor integrity is
● Kept paperwork in order and filed properly for many departments as well as customer information
Soft Goods Supervisor, August 2018-August 2019
● Worked alongside Apparel Merchants in order to receive product needed while utilizing reports on sales to back up claims being presented
● Understand the importance of merchandising standards to satisfy corporate guidelines while modifying aesthetics that would appeal to the store’s customers
● Able to handle working with multiple customers at once while helping out in needing department
Operational/Merchandising Skills
● Receiving / Freight
● Schedule Management
● Inventory Control
● Cash handling
● Time Management / Organization
● Opening / Closing Store Procedures
● Inventory Research
● Understand Importance of Vendor Relationships & How to Maintain Them
● Team Motivated
Customer Service
● Patient
● Bilingual (Spanish & English)
● Multitasking
● Ability to assist multiple customers at once while keeping paperwork orderly and legible
● Committed to maintaining a positive customer environment and experience
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