Customer Service Technical Support
Resume:
K. CASSANDRA ZAHN
**** ***** **. ** ***** 505-***-**** *********@*****.***
Qualifications Summary
• Passionate about the positive impact medical cannabis has in patients’ lives
• Knowledgeable in the basics of medicinal properties of the cannabis flower
• Willing to learn new skills
• Compassionate by nature
• Experience working in a medical environment
• Solid customer service experience
• Able to build rapport with internal and external client
• Excellent organizational and time management abilities
• Extremely resourceful and helpful
• Persistent and driven
• Superb verbal and written communication abilities
• Results and detail oriented
• Strong computer skills and knowledge
• Technical support background
Education
• Associates Degree in Computer Information Systems from Central New Mexico Community College.
• GED test was administered and completed at Albuquerque Technical Vocational Institute in September 1998. New Mexico High School Diploma was received in January 1999.
• Attended Valley High School in Albuquerque, NM from September 1995 until February 1997 Professional Background
10+ years of Customer Service experience, including but not limited to;
• Exceptional Customer Service provided to all internal and external clients
• Excellent communication skills
• Handling client relationships as well as playing a key role in client satisfaction rates and retention.
• Willingness to assist clients with individual needs
• Cultivating positive and enduring relationships with clients and colleagues. Page 2 of 3
Employment Experience
SUTIN, THAYER & BROWNE
6100 Uptown Blvd. NE #400
Albuquerque, NM 87110
Telephone: 505-***-****
Help Desk Associate 07/21/16-03/15/17
• Provide technical support to all end users within the office
• Update computer user manual
• Provide technical support for all software, including Prolaw and Windows 2013 suite
• General administrative duties as assigned
• Reset domain passwords
• Install and troubleshoot all computer hardware
Courier/Support Associate 12/15/15-07/20/16
• Hand deliver and pick up documents as requested
• Provide customer service to all internal clients with various administrative requests
• Organize and maintain all office supplies in the copy center
• Order supplies on a weekly basis
• Ensure a clean and efficient work area at all times
• Coordinate and order food for meetings as requested QUEST DIAGNOSTICS
5601 Office Blvd NE #800
Albuquerque, NM 87109
Telephone: 505-***-****
Client Systems Delivery Implementation Tech 02/2013-07/2015
• Provide technical support to all Quest Diagnostics patient service centers
• Provide technical support to all clients in NM and Amarillo, TX
• Provide training on Care360, Quest Diagnostics online lab ordering application to all local clients as requested through our sales team. (on-site and remotely)
• Install, uninstall, and troubleshoot all Quest provided hardware and software, both on-site and remotely
• Communicate with Sales department regarding client questions and requests. Page 3 of 3
VERITUDE STAFFING SOLUTIONS
Corporate Headquarters
155 Seaport Boulevard
Boston, MA 02210
Telephone: 617-***-****
Payroll Specialist (Fidelity Investments in Albuquerque, NM) 10/2009-01/2010
• Provide Customer Service and payroll services to several companies contracted through Fidelity Investments
• Assist Customers with payroll questions or concerns
• Address any payroll or time-sheet errors
• Escalate any unresolved issues via a ticketing system
• Provide HR support
• Provide employee resources as per employees’ employer policies CITIBANK
9521 San Mateo Blvd
Albuquerque, NM 87112
COLLECTION REPRESENTATIVE 05/2008-09/2008
• Make outbound calls to credit card customers regarding outstanding past due balances on personal and or business accounts.
• Answer any billing questions
• Set up various payment arrangements on accounts for qualifying customers going through financial hardship.
• Process payments online via the intranet application provided by the cooperation.
• Update customer and contact information
T-MOBILE U.S.A.
1211 Menual Blvd NW
Albuquerque, NM 87107
CUSTOMER CARE REPRESENTATIVE 05/2004-09/2007
• Played a key role in providing the BEST customer care in any industry, as ranked #1 by JD Power and Associates 2004-2007.
• Provide customers with billing information
• Technical information and support
• Answer any questions about the products and services offered by T-Mobile
• Build and cultivate rapport with customers
• Increase customer satisfaction and retention rate
**References provided on request.
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