Customer Service Sales Representative

AYODEJI ABIOLA MUINAT

**, ****** ******* ******, ***** ipaja, Lagos State

Phone: 080******** Email: *******************@*****.*** PROFESSIONAL SUMMARY

A highly motivated and results-driven customer service executive with over 3 years of experience in customer support, sales, and multi-channel communication. Proven ability to enhance customer satisfaction, increase client retention, and grow sales. Seeking a challenging role where my skills in communication, product knowledge, and customer relationship management can add value to a dynamic team. CORE COMPETENCIES

- Strong communication and interpersonal skills

- Time management and multi-tasking abilities

- Proactive problem-solving and critical thinking

- Client relationship management and issue resolution

- Sales and upselling strategies

- Team collaboration and leadership skills

TECHNICAL SKILLS

- Proficiency in Microsoft Office (Word, Excel, PowerPoint)

- Customer Relationship Management (CRM) tools

- Call center software and tools

- Email and live chat support

PROFESSIONAL EXPERIENCE

Customer Sales Associate

Garage Mobility Limited I August 2023 – October 2024

-Consistently met and exceeed sales targets through proactive customer engagement and strategic outreach. Contributing to company revenue goals.

- Acted as a mobile sales representative, utilizing a company van to reach various customer locations, conduct on-site sales, and meet monthly targets.

-Achieved record-high customer satisfaction rankings, improvements to the button line and turnaround of underperforming products consistently.

- Increased customer retention by meeting with both prospective and existing retailers on the field/site thereby fastering strong client relationships.

- Promoted as pod coordinator for the team, setting performance stardards, ensuring that collective goals and targets were achieved.

- Built stong customer relationships through in-person interactions by ensuring positive experience by customers.

- Improved key metrics across all customer support functions within the team. Customer satisfaction score grew from <50% to >85%

Call Center Representative

OMNIBIZ AFRICA July 2021 – August 2023

- Effectively communicated with customers via phone, email, and chat, ensuring high levels of satisfaction.

- Resolved over 90% of customer complaints on first contact, improving the overall customer experience.

- Provided product knowledge to customers, increasing repeat business by 15%.

- Proactively contacted both prospective and existing clients to promote products, resulting in a 20% increase in sales.

- Collaborated with the sales team to develop and implement strategies for upselling and cross-selling company products.

- Negotiated deals and closed sales with new customers, contributing to a monthly revenue increase of 10%.

- Tracked customer interactions and sales progress using CRM tools, ensuring timely follow- up and account management.

Key Achievement: Increased the company’s sales by 20% within the first 6 months through proactive customer outreach and targeted sales strategies. Brand Ambassador/Call Center Agent

Tropical General Investment (TGI) Group April 2021 – July 2021

- Warmly attended to walk-in customers, addressing inquiries and ensuring a seamless purchase experience.

- Delivered first-call resolution for customer inquiries, boosting customer loyalty.

- Collaborated with the sales team to align customer service strategies with business goals.

- Efficiently marketed the company’s products, contributing to a 10% increase in monthly sales.

EDUCATION

B.Tech in Science Laboratory Technology

Ladoke Akintola University of Technology, Ogbomoso, Oyo State 2013 - 2019 CERTIFICATIONS & TRAINING

- Customer Success Career Advancement – Completed [Year] Developed advanced skills in customer success management, focusing on client retention, onboarding strategies, and driving customer satisfaction. ADDITIONAL INFORMATION

- Languages: Fluent in English and Yoruba

- Availability: Immediate

- Interests: Continuous learning in customer service best practices, technology tools for service improvement

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