Customer Service Rep

Gladiola Lizan Reyes

**** **** ******** ******, ****** (951-***-**-**

************@*****.***

Professional Summary

Polished, professional customer service rep offering:

●Proven experience providing excellent customer service and administrative support in all organizations I worked with

● Unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

●Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes

Work Experience

SWING EDUCATION INC.

February 14, 2024 – Present

Keep the classroom running smoothly when the regular teacher is absent

Manage behavior

Quickly interpret lesson plans

Create reports that inform permanent staff members about what's going on in their classroom.

SAN MANUEL BAND OF MISSION INDIANS,

777 San Manuel Boulevard, Highland, CA 92346

June 25, 2021 – May 20, 2022

● Ensured accuracy of coin, chip, slot machine, credit card and cash handling transactions. Presents a well-groomed appearance and approachable demeanor, and assures exceptional customer service to all patrons by communicating in a pleasant, friendly and professional matter at all times. Processes Slot Jackpot wins; exchanges slot tickets, currency, coin, monetary instruments, coupons and prize agreements. Prepares chip requests, verifies chip credits; issues and balances chip runner banks. Provides accurate payout transactions. .

●Balanced bank inventory at the end of the shift and reports any discrepancies to management. Inspects and monitors money, examining for counterfeit currency, coins, fraudulent identification, credit cards and monetary instruments. Maintains internal controls through immediate reports concerning shortages, errors or discrepancies. Complies with all Gaming Commission Regulations (GCR) including; Bank Secrecy Act (BSA), Title 31 and U.S. Patriot Act; adheres to all audit and legal regulations/laws and practices.

● Completes all necessary related documentation in accordance with the established system of internal controls; processes necessary tax forms for required transactions.

● Performs other duties as assigned to support the efficient operation of the department.

AMAZON.COM INC.

1568 North Linden Avenue, Rialto, CA USA

Learning Ambassador, Problem Solver,- 04/22/2020 – 06/25/2021

●Worked as Learning Ambassador, trains new hires, incoming managers, retrain associates as per HR advise, cross train associates coming from another Amazon building, trains associates internally regarding various jobs and duties that they may extend doing as need for the job arises

●Coached associates for correct processing in their specific area, guides, and motivates them to working harmoniously with co-associates

●Awarded as one of the Star Ambassadors in LGB8 for year 2020

●Problem Solver in Universal Receive Department, troubleshoots and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products, resolving issues in a timely manner.

NATIVE CAMP, Freelance job

Online English Teacher, 12/21/17 – 10/5/19

●Worked as an online English Teacher to Japanese students all over the world.

CONCENTRIX DAKSH PHILS., Quezon City, Philippines

Customer Service Representative, 09/27/14 – 10/15/17

●Handled customer inquiries, complaints, checked vehicle orders and its status as well as its delivery to the dealerships. Calmed angry callers, repaired trust, located resources for problem resolution and design best-option solutions. Interface daily with internal partner dealerships in vehicle order configuration to its delivery.

Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

●Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.

●Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

●Became Top Agent for specific period of time for displaying exemplary customer service skills.

UNION PROPERTIES PJSC,

Dubai, United Arab Emirates

Administrative Assistant / Accountant, 12/22/09 – 02/25/12

Handled daily A/P processes; supervised A/P clerks; managed client, tenant relations; and oversee the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions.

●Processed and booked rental payments of units in Motor City, DIFC-Index, DIFC- Limestone House, and Green Community Units, prepared cash and cheque deposits

●Prepared bank reconciliation of UP Motor City, DIFC-Index and Limestone House, and Properties Investment Accounts

●Reviewed various accounts pertaining to Properties Investment, UP Motor City, and DIFC Units and handled Petty Cash Funds

ROBUST CONTRACTING COMPANY,

Dubai United Arab Emirates

Site Payroll Administrator, 02/27/07 – 12/09/09

●Managed laborers and staff as Payroll in charge within the site.

●Handled the claims of labors and staff in the biggest site (with 1500 labors and 400 staff)

●Assured the correctness of data posted by team members into the Oracle Data

●checked and approved the invoices of suppliers as against LPO prepared

●Issued and approved payment certificates to various labor suppliers and equipment rental companies

●Approved time worked by laborers into the oracle data base system

Education

ST. JOHN’S ACADEMY, San Juan City, Phils • Graduate

PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION, Quezon City, Phils.- Bachelor of Science in Business Administration, Major in Accounting

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