Human Resources Account Manager
Resume:
Contact
630-***-**** (Mobile)
*****-********@*******.***
www.linkedin.com/in/mandy-
montalvo-b9947097 (LinkedIn)
Top Skills
Business Relationship Management
Human Resources
SES
Languages
English & Spanish
Mandy Montalvo
Account Manager at Staff Management SMX
St Charles, Illinois, United States
Summary
Business Management & Human Resources/Recruiting. Educational Services, Staffing Services & Retail Operations.
Experience
Staff Management SMX
Account Manager
March 2019 - October 2024 (5 years 8 months)
United States
Account Manager: I am located onsite/remotely in a manufacturing warehouse, I maintain a positive and productive relationship with the client on a daily basis to facilitate an efficient, safe and productive associate onsite experience. I handle all HR related issues including recruiting, hiring, managing and leading associates who make up the daily workforce.
ESSENTIAL JOB FUNCTIONS
Build and maintain a strong client relationship
Lead recruiting efforts to ensure sufficient staff levels Tracking employee information on Stafftrack
Oversee interviewing, hiring, orientation, and training Oversee associate performance
Oversee scheduling, attendance, and shift meetings Synerion Payroll approval and processing
Trend analysis and financial forecasting
Develop and implement safety program
Everything Signs & Antiques
Senior Customer Service Representative
April 2014 - March 2019 (5 years)
St.Charles, Illinois
Providing client customer service, building strong relationships with each consumer one on one, resolving issues throughout the completion of all purchases, answering individual questions online encouraging that all purchases are successfully completed, posting items including photos on Page 1 of 4
various web-sites to be sold, assisting with onsite booth set ups and tear down for events.
Barton Staffing Solutions, Inc.
Recriuter
March 2015 - March 2016 (1 year 1 month)
Aurora, Illinois
Recruiting, interviewing and screening job candidates for open positions. Hiring, testing and providing employee orientations. Managing and evaluating staff, setting performance standards. Maintaining contact with clients and prospects to maximum sales growth and customer service satisfaction. Facility tours and facility presentations. Preforming frequent client visits including networking functions.
Accurate Personnel LLC
Branch Manager
November 2014 - March 2015 (5 months)
• Managed clients needs to maximize temporary usage.
• Implementing and administering corporate programs procedures and policies.
• Delegating staffing, recruiting and sales programs procedures and providing authority to all staff members to act within their area of responsibility.
• Interviewed, hired and trained in house/temporary personnel.
• Managing and evaluating staff and setting performance standards
• Preformed frequent client visits and other networking functions.
• Processed weekly temporary payroll/billing & assisted clients with any invoicing issues.
• Processed and overseen workman’s compensation claims. 1 to 1 Tutor, LLC
District Area Manager
July 2008 - October 2014 (6 years 4 months)
• Recruiting & hiring Field Representatives. Managing parent fair events for school districts throughout the state of Illinois & Iowa for the (SES) Secondary Educational Services program.
• Attending & training new hired Field Representatives in providing presentations at scheduled school district events. Responsible for the collection of Field Representatives weekly hours worked. Processing and submitting payroll.
Page 2 of 4
• Responsible in providing students with all the required equipment for the Math tutoring services
• Providing client customer relationships & technical support to students, parents and school districts. Resolving issues throughout the completion of the program.
• Initiating, executing, monitoring, planning and marketing our Math tutoring program to school districts throughout the state of Illinois & Iowa St.Vincent De-Paul Thrift Store
Human Resources Director / Store Manager
October 2004 - July 2008 (3 years 10 months)
• Responsible for daily store operations, maintaining monthly costs, streamlining operations and cutting overhead, overseing cashier's and employee payroll.
• Responsible for store presentation, department layouts, stocking and rotating of merchandise,
• Responsible for receiving and production of donations.
• Overseeing store operations, providing leadership, coaching and training department supervisors and store personnel.
• Insuring that customer service standards are met and resolving customer issues and complaints.
• Implementing and maintaining a safe and orderly work environment.
• Recruiting, interviewing and screening job candidates for open positions. Hiring, orientating and training of new staff.
Westaff
Human Resources Director / Branch Manager
March 1996 - September 2004 (8 years 7 months)
• Managing a staffing service branch office, developing, directing and motivating staff.
Page 3 of 4
• Implementing and administering corporate programs procedures and policies.
• Delegating staffing, recruiting and sales programs procedures and providing authority to all staff members to act within their area of responsibility.
• Managing and evaluating staff and setting performance standards.
• Controlling and maintaining monthly branch operating costs to meet annual budget.
• Developing and targeting an active prospect account list and creating sales and marketing programs.
• Maintaining contact with clients and prospects to maximize sales growth and customer satisfaction. Facility tours and formal presentations.
• Presenting formal proposals, determining costs and creating and implementing additional incentives for new accounts.
• Establishing lines of credit for new accounts and collection calls for payment. Education
The University of Texas-Pan American
Associates in Arts & Business Management, Human Resources Management/ Personnel Administration, General · (1986 - 1991)
Ft.Worth Jarvis High School
High School Diploma · (1979 - 1982)
Page 4 of 4
Contact this candidate