Customer Relations Hazardous Materials

Count Basy

Altamonte Springs, FL ***** 407-***-**** ********@*****.***

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PROFESSIONAL

SUMMARY

With 17 years of experience, including a significant tenure at Werner Enterprises, I excel in safe driving and route planning, ensuring timely and secure deliveries. My strong work ethic and ability to maintain DOT compliance highlight my dedication to safety and efficiency. Recognized for enhancing customer relations and adept at handling hazardous materials, I bring reliability and a proactive approach to every mile.

SKILLS • Safe Driving Practices

• Load securement knowledge

• Pretrip inspections

• Basic mechanical knowledge

• Adherence to Regulations

• Flexible schedule availability

• Hazardous Materials Handling

• Defensive Driving Techniques

• Map reading abilities

• Route planning expertise

• Strong Work Ethic

• Commercial driving

• Safe Driving

Class A Commercial Driver's

License

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• DOT Compliance

• Dependable and reliable

• Long-haul driving

• Clean MVR

• Materials Transport

• Inclement weather driving

• Delivery Scheduling

Hazardous Materials

Endorsement

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• Refrigerated trailers operation

• OTR Driving

• DOT Regulations

• Valid Driver's License

WORK HISTORY CDL TRUCK DRIVER/ 17 YEARS EXPERIENCE 07/2007 to 10/2024 Werner Enterprises Omaha, NE

Maintained daily, legible DOT log book and submitted corresponding documents.

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Achieved timely deliveries by planning efficient routes and adhering to schedules.

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Obtained necessary permits and licenses to operate various commercial vehicles legally.

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• Dropped and hooked trailers and changed configuration of equipment.

• Inspected vehicle before and after every trip and conducted minor repairs.

• Operated with safety and skill to avoid accidents and delays. Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

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C B

CDL TRUCK DRIVER 02/2019 to 03/2021

Heyl Truck Line Zephyrhills, FL

17 years of total truck driving experience.

dedicated accounts. through Heyl ran the local Coca Cola shuttle deliveries meeting high demands of base refrigerated liquid products to be produced in a timely manner . building and bridging relationships meeting the needs of Coca Cola

throughout the main storage plants

Upheld strict adherence to federal regulations regarding hours of service, ensuring legal compliance at all times.

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Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.

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ASSOCIATE MANAGER 04/1991 to 04/2004

Alpha Office Products Longwood, FL

Managed day-to-day operations to meet performance, quality and service expectations.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Handing of managerial duties of office supplies abroad . sales calls, sales orders fills, building customer relationships,Warehouse management, filing orders, inventory, stocking, responsible for product deliveries in a timely manner.

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USHER SUPERVISOR 08/1998 to 11/1999

AMC Theatres Orlando, FL

Maintained a secure environment for all guests by enforcing venue policies and procedures consistently and fairly.

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Ensured guest safety through diligent monitoring of seating areas and proactive intervention during potential conflicts or emergencies.

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Achieved high levels of customer satisfaction through attentive listening, empathetic responses, and prompt resolution of any complaints or concerns from patrons during their visit to the venue.

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• Worked with other staff members to facilitate smooth flow of operations.

• Enhanced customer service based on feedback from guests.

• Facilitated hiring, training and evaluation of staff. Enabled smooth venue operations by maintaining close communication with facility management and addressing any maintenance or repair issues promptly.

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Greeted customers with smile and provided friendly, knowledgeable service.

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• Directed ticket holders to seats and facility locations.

• Handled crowd control to maintain order and prevent overcrowding. Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.

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Provided friendly and courteous customer service to all guests at events to enhance satisfaction.

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Maintained clean and organized venue to create pleasant experience for guests.

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Managed crowd control effectively, ensuring timely seating and minimizing disruptions.

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Maintained professional demeanor to represent venue and create positive impression.

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Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

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Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.

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Maintained updated knowledge of event information to provide guests with accurate details.

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• Monitored entrance and exit of venue to guarantee safety of guests. Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.

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• Assigned schedules and specific tasks to workers for optimal coverage. Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.

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Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.

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Trained workers in service policies, safety requirements and specifics of activities.

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Contributed positively to audience engagement through proactive interaction with attendees before shows started.

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• Monitored events to identify potential problems and minimize disruptions. Empowered workers to independently handle common issues and maintain strict safety standards.

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Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.

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• Assisted patrons with seating by giving directions and lighting paths. Participated actively in pre-show briefings so as always be informed about necessary details relevant to an upcoming show.

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Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.

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Supported box office staff by distributing tickets and programs as needed, streamlining entry processes for patrons.

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Handled emergency situations calmly, following established protocols to ensure patron safety.

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Streamlined the ticket checking process for faster entry, leading to reduced wait times for guests.

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Increased efficiency in usher assignments by developing an organized system for scheduling tasks according to individual strengths and event requirements.

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Facilitated communication between event attendees and management to address concerns promptly.

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Enhanced guest experience, delivering prompt and courteous service throughout events.

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• Worked well in a team setting, providing support and guidance. Demonstrated respect, friendliness and willingness to help wherever needed.

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Assisted with day-to-day operations, working efficiently and productively with all team members.

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• Passionate about learning and committed to continual improvement.

• Organized and detail-oriented with a strong work ethic.

• Managed time efficiently in order to complete all tasks within deadlines. SECURITY / CROWD CONTROL 06/1990 to 07/1991

Anaheim Convention Center Anaheim, CA

• Security/ crowd control on and off events.

Implemented robust security measures to protect company assets, employees, and visitors from theft, vandalism, or other security breaches.

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Reviewed security policies and procedures regularly, making updates as necessary to maintain a strong security posture.

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Collaborated with fellow security officers to develop comprehensive security plans for special events held at transit facilities.

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Implemented security structures to prevent unauthorized access and maintain system security.

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Enhanced security measures by developing comprehensive information security policies and protocols.

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WAREHOUSE WORKER/ CASHIER 01/1990 to 07/1991

Save on Drug Store Santa Ana, CA

Unpacked and repacked items in different quantities and configurations for shipment.

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Loaded, unloaded, and moved material to and from storage and production areas.

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Shipped material and performed boxing, packing, labeling, and preparation of related documents.

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Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

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• Assisted in receiving, stocking and distribution of merchandise. Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

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• Helped train new employees in safe practices and warehouse procedures. Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.

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Enhanced warehouse efficiency by implementing effective inventory management and organization systems.

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• Self-motivated, with a strong sense of personal responsibility. Skilled at working independently and collaboratively in a team environment.

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• Worked well in a team setting, providing support and guidance. Assisted with day-to-day operations, working efficiently and productively with all team members.

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• Passionate about learning and committed to continual improvement.

• Organized and detail-oriented with a strong work ethic. WAREHOUSE WORKER 10/1988 to 06/1990

Target Department Store Garden Grove, CA

Unpacked and repacked items in different quantities and configurations for shipment.

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Loaded, unloaded, and moved material to and from storage and production areas.

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Reduced order processing times with streamlined picking, packing, and shipping procedures.

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Shipped material and performed boxing, packing, labeling, and preparation of related documents.

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Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

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• Assisted in receiving, stocking and distribution of merchandise.

• Maintained clean, orderly work environment free of hazards. Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

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Supported customer satisfaction efforts through prompt resolution of delivery issues.

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• Consistently lifted materials weighing as much as Number pounds. Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

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Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.

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Surrounded items in cling film, padded blankets, and tape to protect from damage.

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• Helped train new employees in safe practices and warehouse procedures. Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

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Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

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• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately. Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.

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Optimized storage space, rearranging items to better utilize available square footage.

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• Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

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Demonstrated respect, friendliness and willingness to help wherever needed.

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Assisted with day-to-day operations, working efficiently and productively with all team members.

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• Passionate about learning and committed to continual improvement.

• Managed time efficiently in order to complete all tasks within deadlines.

• Worked flexible hours across night, weekend, and holiday shifts.

• Organized and detail-oriented with a strong work ethic. EDUCATION High School Diploma Radio And Television Broadcasting 06/1983 Huntington Beach High School, Huntington Beach, CA

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