Food Service Guest Relations

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LORI COSBY

Tulsa, Oklahoma ***** 918-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

At the age of 13 my Mother opened a restaraunt. From then i learned every aspect in the restaraunt business and my love for

the business developed and over the

years grew. With every new postion i was finding it diffucult to choose my favorite postion but soon after the years went by it wasnt hard to figure out my strengths, they were for sure guest relations my heart was with the guest in person . SKILLS

• Menu Memorization

• Payment Processing

• Suggestive Selling

• Food Service

• Health codes compliance

• Group reservations management

• Fluency in english

• Inventory

• Beverage Preparation

• Food Preparation

• Basic accounting

• Food Running

• Salesmanship

WORK HISTORY

SERVER, TOGO SPECIALIST & BARTENDER 02/2018 to 04/2020 Chili's Bar and Grill, Columbus

• Explained menu items and suggested appropriate options for food allergy concerns.

• Cultivated warm relationships with regular customers.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Managed inventory levels for takeout supplies, reducing waste and ensuring availability during peak hours.

• Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.

• Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually. SERVER & BARTENDER 02/2014 to 02/2018

Longhorn Steakhouse, Orlando, Fl.

• Implemented effective communication strategies between front-of-house and back-of- house staff for streamlined operations.

• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

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BARTENDER 01/2009 to 02/2015

Hilton Garden Inn, Indiana

• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Participated in promotional events, representing the establishment positively while showcasing signature cocktails.

• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

• Recruited and trained new bartenders and barbacks to help maintain talented team. EDUCATION

Diploma : Basic, 1987

Franklin Academy High School - Franklin, In

I studied basic required grade, middle and high school requirments Liceñse: Hair Skin And Nails, 05/1995

Lee Grubs Beauty College - Greenwood

I had dreamed for many years about helping women helping them to feel beautiful ACCOMPLISHM

ENTS

After several empliyee of the months i received a employee of the year award . Also won highest sells in gift cards 2 yrs in a row and my top prize being disney tickets all paid 3 day weekend.

CERTIFICATION

S

Food handler

License to serve alcohol

EMPLOYEE OF

THE MONTH

Not that im boasting but i would pretty much make it a goal to earn employee of the month.

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