Freelance Writer Customer Service
Resume:
Rocky Brown
Former DNR Manager Looking for a New Path
Franklin, IN 46131
********************@***********.***
I am enthusiastically pursuing a role that maximizes my diverse skill set and extensive experience across law enforcement, property management, fundraising, education, interpretation, creative writing, conservation, and forestry. With a strong passion for serving others and a deep commitment to conservation efforts, I have also actively engaged with non-profit organizations in various capacities. Additionally, I bring a proven track record in operations management, OSHA compliance, and driving efficiency initiatives. With authorization to work in the US for any employer, I am poised to contribute effectively to your team's success.
Work Experience:
Freelance Writer/Blogger
BrownBoard Creative - Madison, IN
April 2011 to Present
Crafting compelling content as a freelance writer and blogger for over a decade. Collaborated with renowned brands such as The Clymb, GearJunkie, and even the iconic California rock band Queens of the Stone Age, delivering top-notch SEO content to enhance their online presence. Extensively contributed to various businesses across America and Europe, amplifying their digital footprint.
Currently, contributing as a writer for Arcadia Publishing's esteemed "Haunted America" series, delving into captivating narratives that intrigue and captivate readers.
For a glimpse of my work, feel free to request access to my portfolio or upcoming Square Space ite, slated for completion within the next 7 days.
Pembina Gorge State Recreation Area (SRA) in Walhalla, North Dakota
December 2021 to April 2022
Responsibilities:
Enforcing laws and regulations within the recreation area.
Grooming trails to maintain safety and accessibility.
Conducting preventive maintenance tasks to ensure facilities are in optimal condition.
Providing exemplary customer service to visitors.
Engaging in community outreach efforts to promote the recreation area.
Supervising training sessions, hiring processes, and terminations as needed.
Managing all procurement activities.
Overseeing administrative and business operations.
Coordinating volunteer efforts to support SRA initiatives.
Assistant Park Manager
McCormick's Creek State Park - Spencer, IN
December 2019 to December 2021
Accomplishments:
Successfully raised $1.6 million for Special Olympics through strategic fundraising initiatives.
Managed a volunteer group of over 500 volunteers, ensuring effective coordination and engagement.
Worked with multi-million-dollar budgets to optimize park operations and initiatives.
Responsibilities:
Oversaw day-to-day operations of maintenance and labor staff, ensuring smooth functioning of the park.
Handled billing and purchasing duties, optimizing financial processes.
Conducted hiring, termination, and training for approximately 35 seasonal and 5-6 full-time employees.
Responded promptly to emergencies, ensuring visitor safety and park protection.
Drafted contracts for construction projects, ensuring compliance and efficiency.
Managed pool operations, ensuring safety and compliance with regulations.
Provided support for hotel/lodge operations, ensuring guest satisfaction.
Managed administrative and business operations, ensuring smooth functioning of park facilities.
Assistant Park Manager
Patoka Lake - Birdseye, IN
March 2016 to December 2019
Accomplishments:
Successfully oversaw the construction of the Nature Center, which remains in use.
Managed budgets ranging from half a million to 1.2 million dollars, ensuring efficient allocation of resources.
Responsibilities:
Oversaw day-to-day operations of maintenance and labor staff, ensuring the optimal functioning of the park.
Managed all billing and purchasing duties, streamlining financial processes.
Conducted hiring, termination, and training for approximately 25 seasonal and 5-6 full-time employees.
Responded promptly to emergencies, ensuring the safety of visitors and park assets.
Drafted contracts for construction projects, ensuring adherence to regulations and project goals.
(It should be noted that I was continuously employed by the DNR. The DNR policy is to move us to different parks in rotations.)
Education
Bachelor’s degree in history
University of Southern Indiana - Evansville, IN
August 2001 to April 2007
SKILL SETS
Management & Leadership Communication Financial & Administrative
Assistant Manager Experience Teaching Cash Handling
Leadership Public Speaking Sales
Operations Management Writing Skills Budgeting
Team Management Presentation Skills Bookkeeping
Public Relations Live Chat Procurement
Analysis Skills Blogging Payroll
Office Management Microsoft Office Financial Acumen
Customer Service Event & Project Management Research & Analysis
Customer Service Event Planning Research
Guest Services Project Management Market Research
Events Management
References -
Brad Walker, Regional Director, Utah State Parks: 931-***-****
Mike Linderman, Regional Director, Indiana State Museum and Historic Sites: 812-***-****
Haley Tallman, Former Cultural Administrator/Programmer, Indiana State Museum and Historic Sites: 812-***-****
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