Mental Health Customer Service

Blaise Laughlin

Thompson's Station, TN ***** • 719-***-**** • ******.**********@*****.*** • WWW: Bold Profile Professional Summary

With a background in both customer service and mental health services, My professional summary highlights My unique blend of skills and experience. I have a strong foundation in customer service, with a proven track record of providing exceptional support and assistance to clients. I am skilled in active listening, problem-solving, and maintaining a positive, empathetic and authentic attitude. In Addition, I have a deep understanding of mental health issues and the challenges individuals face. I have experience working in various mental health settings, such as intensive treatment inpatient hospitals, and community organizations. I am knowledgeable in assessing and addressing mental health concerns, providing appropriate resources, and implementing interventions to promote well-being. Combining my customer service skills with my mental health expertise, I am able to offer compassionate and effective support to individuals. I strive to create a safe and supportive environment, where clients feel heard, understood, and empowered to make positive changes in their lives. Team-oriented and driven to building relationships and fostering a culture of excellence. Skills

Extensive experience in customer service.

Supply Chain Optimization.

Financial Acumen.

Confident, articulate, and professional speaking

abilities. (and experience)

Verbal de-escalation training certified.

Handle With Care certified.

Basic Life Support (BLS) certified.

Caring and compassionate personality.

Work History

Board Advisor, 02/2023 to Current

SHIPHAPPENS, INC. – Indianapolis, IN

Regularly vote on any decisions put before the board; new advisory members, Letters of Support, etc. Advise on program implementation, design, and voice any concern or oversight that may be happening; when ideas are presented by CEO.

Advise on new topics, up and coming trends, or ideas that yo have seen relating to substance use disorder. Advise anywhere else appropriate and provide feedback as requested/desired. Mental Health Specialist, 09/2020 to 12/2023

United Health Services – Franklin, TN

Mental Health Specialist:

Assist in the direct care and management of patients across all age ranges with medical and behavioral issues under the direct supervision of the lead Registered Nurse by direction by the treatment team. Facilitating unit programming to facilitate the carryover of therapy issues, leisure activities, and activities of daily living within the functional ability of patients and with consideration for the patient's level of growth and development.

Monitored patients and assessed suicide risks.

Manager, 09/2019 to 03/2020

L&N Pizza Co. – Spring Hill, TN

Increased team productivity by implementing streamlined processes and effective communication strategies. Achieved departmental goals by developing and executing strategic plans and performance metrics. Reduced operational costs through comprehensive process improvement initiatives and resource management.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative, 09/2016 to 09/2019 L&N Pizza Co. – Spring Hill, TN

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Streamlined call processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Education

Associate of Science: Nursing, Expected in 2027

Columbia State Community College - Columbia, TN

Certifications

CERTIFICATIONS:

BASIC LIFE SUPORT/BLS/CPR

HANDLE WITH CARE®

VERBAL DE-ESCATAION

PRIME FOR LIFE®

Affiliations

HARM-LESSINDIANA.ORG

Additional Information

"Driven by a strong work ethic and a commitment to excellence, Blaise consistently demonstrates integrity, reliability, and a proactive approach to achieving goals. With a track record of dedication and a focus on continuous improvement, he approaches tasks with enthusiasm and a results-oriented mindset. Known for his professionalism and ability to work effectively both independently and as part of a team, he embodies the qualities of a reliable and upstanding professional. His passion for his work is evident in his proactive attitude and his willingness to go above and beyond to deliver exceptional results. A role model of diligence and commitment, he inspires those around him to strive for excellence and pursue success with determination." In Solidarity,

Antonia Sawyer

Founder CEO, SHIPHAPPENS, INC.

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