Human Resources Generalist

RESUME

RONA STERLING

* ******** *********; Spanish Town P.O.; St. Catherine; Contact Number: 876-***-****

PROFILE

Demonstrated success in Management, Education and Training- with additional state certification in Supervisory management at UWI-continuing studies and Hospitality, Tourism and Entertainment Management at Excelsior Community College and accumulated more than five (5) years in a managerial position in fast-food establishments, and about 15 years or more training and educating persons in visual and performing arts (still-life drawings, craft, graphic art, architect drawings and rendering, music, dance and drama) and food preparation among others at tertiary, secondary and primary institutions. These careers are distinguished by commended performance and proven results. Inclusive, Hazard Analysis Critical Control point (H.A.C.C.P.) was one of the focal areas in my training and educating of both students and line staff.

Demonstrated background in Human Resources generalist affairs- including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, Human Resources records management, reinforce Human Resources policies development and legal compliance.

Demonstrated success in negotiating win-win compromises- assist in developing teambuilding programs, and assist in writing personnel manuals, formulate policies for Foodservice issues, job descriptions and management reports.

Professional Experience

Event Solutions - 2020 -2021

I was recruited as a Canteen Co-ordinator I have gained a full spectrum of operated Red Stripe Jamaica Canteen. Worked with senior management to create and reinforce hospitality policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer Human Resources budget (controlling labour cost); reinforce scheduled wastewater disposal; organized in-house training for line staff with the Public Health Food handling Regulations; and handle Human Resources generalist workplace issues.

Island Grill - 2017-2018

I was recruited as a Shift Manager I have gained a full spectrum in handling daily operation. Worked with senior management to create and reinforce hospitality policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer Human Resources budget (controlling labour cost); reinforce scheduled wastewater disposal; organized in-house training for line staff with the Public Health Food handling Regulations; and handle Human Resources generalist workplace issues.

ANOR Catering and Performing Arts Services - 2013-2019

I was recruited as a part /full time Catering Manager I have performed event planning, menu planning among others. Worked with clients on event management to create and reinforce hospitality policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer Human Resources budget (controlling labour cost); reinforce scheduled wastewater disposal; organized in-house training for line staff with the Public Health Food handling Regulations; and handle Human Resources generalist workplace issues.

Tastee Limited - 2008-2009

I was recruited as a Restaurant Manager I have gained a full spectrum of operated branches of Tastee Limited. Worked with senior management to create and reinforce hospitality policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer Human Resources budget (controlling labour cost); reinforce scheduled wastewater disposal; organized in-house training for line staff with the Public Health Food handling Regulations; and handle Human Resources generalist workplace issues.

Mother’s Enterprises Limited – 2007-2008

I was recruited as a Restaurant Manager I have the opportunity to: assist in the increased of sales by the expected sales of about 80% to actual sales of approximately 105% and satisfied incentives; investigate the reason/s for variances shown on the stock control sheet; new strategies to assist in the design of staff scheduling such as staff schedule equation and cycle; customer service skills; new strategies to control expenditure for the store; knowledge of proper cash management; perform training/retraining with new and old staff in customer service and production preparation using their training manual; supervised 30-40 staff at assigned branches; reinforce scheduled wastewater disposal; new strategies to deal with security measures of the properties/branches; utilized human resources; and developed team building skills.

Country Style Restaurant – 2007

I was recruited as a Restaurant Supervisor for duration of 6 months, I have gained work experience at this restaurant and accomplished the following: customer service skills; new strategies to control expenditure for the store; new strategies in purchasing stocks for the store; and Cash register machine/computer.

Crowne Professional College – 2007

I was recruited as a part-time Lecturer, I was contracted for 4 months in Tourism and Hospitality Management improved lesson plans using HEART Trust –VTDI lesson planning structure. In addition, I have developed the knowledge of formulating training schedule in using HEART Trust –VTDI training manual/guide. Furthermore, the use of the visual aids such as: Multi-Media presentation, whiteboard, charts and illustration.

Sts Peter and Paul Preparatory – 1997-2006

I was recruited as a performing art teacher I have gained rewards in speech and drama such as: a trophy in dance drama, gold medals, silver medals and bronze medals and certificates from Jamaica Cultural Development Commission (JCDC) in the speech and drama festival competitions over the years; written and directed a musical drama for a fund raising event for the school; and the use of the visual aids such as: blackboard, charts and illustration.

Starfish Resort and Spa – 2004

I was recruited as a Trainee Manager, I was contracted for 4 months as an intern (summer Workshop). I have gained the opportunity to: develop ways to deal with guest issues at the front desk; the knowledge of front desk operation such as cash management; Housekeeping (laundry, rooms and public divisions); and the use of the Property Management Software.

Education and Certification

University of the West Indies — Mona Campus

Master of Science (Msc) in Tourism and Hospitality Management (pending), Current

Vocational Training Development Institution - Gordon Town Campus

Post-Graduate Diploma in Education and Training (GPA 3.0), 2008

Excelsior Community College - South Camp Road Campus

Bachelor of Science (Bsc) in Hospitality, Entertainment and Tourism Management (GPA 3.2), 2005

Associate of Science (Asc) in Hospitality, Entertainment and Tourism Management (GPA 3.2), 2001

University of the West Indies - South Camp Road Campus

Certificate in Supervisory Management (with Credit), 2000

Certificate in Early Childhood Education (with Credit), 2000

References – Available upon reguest

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