High School Microsoft Office
Resume:
Resume **** revised
Tia Williams
Lexington, Kentucky 40517
E-mail: ******@*****.***
OBJECTIVE:
I am a self-motivated and reliable team player who is seeking a position in a people-oriented company, where I can maximize my Customer-Service experience in the Food and Beverage industry and utilize my Accounting education in any challenging environment to achieve the corporate goals.
QUALIFICATIONS and SKILLS:
● Great communication skills
● Great negotiation skills
● Detail oriented
● Self-sufficient
● Professional
● Empathetic
● Credible and trustworthy
● Ability to multitask, prioritize, and manage time effectively
● Able to work under pressure
● Strong phone contact handling skills and active listening
● Good organizational skills
● Excellent communication and presentation skills
● MOUS Certified ( Microsoft Office User Specialist)
● Proficient in Microsoft Office- Excel, Word, Access, PowerPoint, Publisher EDUCATION
2013, Sullivan University, Lexington, KY
Associate of Applied Science in Accounting
2005, Carl D Perkins Job Corps, Prestonsburg, KY
Certificate of Completion
1999, George Rogers Clark High School, Winchester, KY High School Diploma
EXPERIENCE
Senior Caregiver
Right At Home - Lexington, KY
November 2018 to February 2020
● Assisted clients with ambulation and mobility around the house or outside (doctor's appointments, walks etc.)
● Assisted clients with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
● Maintained a clean, safe, and orderly environment for the clients by performing general housekeeping; and following cleaning schedules for clients’ laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.
● Followed a prescribed healthcare plan, that may included assisting clients with exercise and administering medicines
● Provided emotional support and encouragement to perform necessary tasks.
● Provided mobility assistance for helping the client in and out of bed, a chair, or a wheelchair.
● Transported or escorted the client to medical and other appointments. Kitchen Manager
House of Soul - Lexington, KY
October 2014 to June 2017
● Hired trained and scheduled all of the kitchen staff
● Established and maintained the kitchen as a safe and hygienic place to work.
● Organized the inventory, storage, and distribution of food products and supplies.
● Helped plan menus, apportion ingredients, and use food surpluses
● Controlled portion costs by working out the number of portions per food batch.
● Responsible for coordinating and supervising the restaurant's kitchen staff
● Performed quality control on food leaving the kitchen
● Monitored and ordered inventory to keep up with demand. Office Support Assistant II
CHFS-DCBS - Lexington, KY
August 2007 to April 2012
● Performed a variety of office support duties involving the use of multi-faceted office practices and procedures requiring interpretation or initiative
● Responsible for facilitating communications within the office
● Yielded interactions with the public.
● Answered and directed phone calls,
● Scheduled meetings
● Provided personalized support for other employees in the office. Customer Service Representative
Affiliated Computer Services- Lexington, KY
July 2005 to June 2007
● Managed large amounts of incoming calls
● Listened and responded to customers' needs, concerns, and complaints
● Provided accurate, valid and complete information by using the right methods/tools
● Provided information about products and services,
● Executed orders, determined charges, and oversaw billing or payments,
● Followed communication procedures, guidelines and policies
● Responsible for switchboard operations:
Teacher
Kids R Kids Learning Center- Lexington, KY
June 2001 to April 2002
● Supervised up to 20 children in a classroom
● Organized and provided developmentally appropriate early childhood education programs
● Planned, created and implemented a weekly curriculum and high quality educational program for children ranging in age from 2-4yrs old.
● Planned and prepared classroom settings by overseeing safety and educational programs
● Provided and maintained a safe and supportive environment where the children learned and practiced appropriate and acceptable individual and group behaviors
● Interacted and maintained an open and cooperative communication with parents and families by encouraging their involvement in the program supporting the child's family relationships.
● Wrote and compiled individual assessments of each child's development by completing daily inventories i.e child attendance and progress reports
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