Customer Service Help Desk
Resume:
Riunte Willis
(RENAE)
Fort Worth, TX *****
*******@*****.***
EXPERIENCE
Conduent,WFH – Benefits Admin III
August 2022 - Present
● Call Center-Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 60 to 80 calls expected daily).
● Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
● Identify customer needs to ensure the customer is provided complete and accurate information. Healthcare Industry.
● Acknowledging and resolving customer complaints and difficult situations. Medical Terminology.
● Submit research requests in a concise yet accurate manner. Alorica,WFH – Pharmacy Help Desk
December 2020 - August 2022
● Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries;
● Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries;
● Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders;
● Ask appropriate questions and listen actively while documenting required information in computer systems;
● Make outbound calls to customers on prescription orders and payment issues.
Sure Storage, Fort Worth — Day Manager/Dispatcher
June 2010 - December 2020
Fast-Paced Environment
Customer Service
Conflict Resolution
Cash Handling
Heavy Phone and Constant Email Responsibilities
Maintain Location Logs
Data Entry/ Alphanumeric
Abandoned Vehicle Enforcement, Fort Worth
—Multi-Family Coordinator/Dispatcher/Human Resources October 2004 - December 2010
Supervision
Customer Service
Cold Calling
Inventory
Phone, Fax, Email,Two-Way Radios
Bank Deposits
Record Filing/Tracking/Scanning
Wafflehouse, Fort Worth— Salesperson/Cook
May 2003 - December 2005
Customer Service
Cash Handling
Inventory
Food Handling
EDUCATION Paschal High School, Fort Worth
1996-- Graduated
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