Customer Service Kitchen Staff

Demarice Wilson

Salem OR 564-***-****

************@*****.***

Objective

Goal-oriented and meticulous professional with exceptional ability to quickly learn new tasks and excel in their execution.

skills

•

Scheduling

• Positive and professional

• Time Management

• Kitchen staff coordination

• Dining customer service

• High-volume dining

• Food inspection

• Dining room management

• Menu Memorization

• Supply Restocking

• Cash Handling

• Take-out service

• Reading Comprehension

• POS system operations

• Safe Food Handling

• Office supply inventory control

• Greeting and Seating Clients

• Professional Demeanor

• Mail handling

• Reception desk management

• Multitasking and prioritization

• Security awareness

• Raw Materials Handling

• Product Inspection

• Product Assembly

• QC

• Machinery Operations

• Pallet building

• Assembly instructions

• Power and hand tools

• Assembly and production

• Quality Inspections

• Hand-Eye Coordination

• Manufacturing Experience

• Good Manufacturing Practices

• Repetitive Work

• Expert assembler

• Visual inspections

Traffic Flagging

Northwest Traffic Control

Portland, OR Feb 2024

High School Diploma

Camas High School

Camas, WA Jun 2002

Work experience

Sharis pie & shakes Vancouver WA Nov 2021- Feb 2022

• Greeted customers and escorted them to their tables.

• Assigned seating arrangements based on customer preferences and restaurant policies.

• Provided menus and answered questions about menu items and specials.

• Managed reservations, waitlists, and special requests for large parties.

• Monitored dining room activity to ensure all guests were receiving best service.

• Aided with setting up banquet rooms for special events.

• Informed kitchen staff of any special orders or dietary restrictions.

• Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.

• Ensured that food was served promptly after being prepared by the kitchen staff.

• Aided servers as needed including refilling beverages and clearing plates from tables.

• Upsold appetizers, drinks, desserts. when proper.

• Checked identification of patrons ordering alcoholic beverages when necessary.

• Restocked condiments, silverware, napkins, tablecloths. as needed.

• Balanced cash register at end of shift according to established procedures.

• Performed opening and closing duties such as restocking supplies and cleaning work areas.

• Verified accuracy of orders before delivering them to customers' tables.

• Answered incoming calls with proper greeting and provided information about menu items or services offered.

•

• Problem solving

• Communication

• Leadership

Warehouse Worker Personnel Source

• Vancouver, WA

• Feb 2005 - Jan 2015

• Inspected products for defects and conformance to customer specifications using precision measuring instruments.

• Monitored production processes to ensure quality standards were met and documented results of inspections.

• Verified accuracy of product labels, including expiration dates and lot numbers.

• Performed first article inspection on incoming raw materials.

• Analyzed data from process control systems to find trends in product quality.

• Ensured compliance with safety regulations by monitoring workers during the manufacturing process.

• Conducted root cause analysis investigations when issues arose with production processes or end-products.

• Developed corrective action plans based on findings from investigations and audits.

• Maintained records of all nonconforming products and completed corrective actions as needed.

• Found areas for improvement in existing processes, procedures, and equipment.

• Provided technical support to other departments about quality related topics and initiatives.

• Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.

• Trained new employees on proper use of test equipment and inspection techniques.

• Generated reports summarizing inspection results, defect trends, and other statistical data.

• Tested finished goods prior to shipment according to established protocols.

• Communicated effectively with management about progress toward meeting quality goals.

• Always Adhered strictly to Good Manufacturing Practices guidelines.

• Examined products and materials for defects or deviations to remove or discard non-conforming items.

• Documented inspection results by completing reports and logs and summarizing and entering data into quality database.

• Recommended improvement measures to production process to meet quality control standards.

• Trained newly hired employees by explaining company procedures, job duties and performance expectations.

• Adhered to safety protocols to minimize equipment damage and avoid injuries. Warehouse Worker Cody Staffing

Vancouver, WA

Feb 2012 - Feb 2013

• Organized, scheduled and supervised daily production activities.

• Monitored efficiency of assembly line workers to ensure maximum productivity.

• Maintained detailed records of each product produced on the assembly line.

• Ensured compliance with safety standards and regulations in the workplace.

• Provided guidance and support to workers about their duties and responsibilities.

• Trained new employees in proper use of tools, equipment, and materials needed for the job.

• Inspected finished products to ensure they met company standards prior to shipment.

• Communicated regularly with management about progress updates and any issues met during production.

• Created a positive work environment by encouraging open communication among all personnel involved in production operations.

• Assigned tasks to employees and checked productivity, performance and task completion.

References available upon request

Contact this candidate