Customer Service Data Entry

La'Tavia Roberts

*********@*******.*** 786-***-**** Cape Coral, FL

SUMMARY

Seasoned professional with 29 years in customer support roles, adept in data entry, follow-up, and team collaboration. Proven track record in enhancing processing accuracy, resolving customer inquiries, and maintaining high service standards. Seeking a Customer Service Data Processing role to leverage extensive product/service knowledge and administrative expertise.

WORK EXPERIENCE

Starlight Development Center Miami,Florida

Administrator Jan 1995 - Sep 2024

• Oversaw comprehensive administrative tasks encompassing issue resolution, guest reception, schedule management, facilitation of meetings, coordination of travel logistics, document handling, and database upkeep, ensuring efficient cross-departmental communication. Nations Benefits Plantation Florida 33322

Remote/Customer Service Advisor Feb 2019 - Jun 2024

• Managed a high volume of customer orders, enhancing processing accuracy and reducing fulfillment timeframes significantly.

• Provided exemplary customer service, promptly addressing inbound inquiries to uphold client satisfaction and maintain service standards.

• Collaborated with compliance departments to resolve provider and member concerns, ensuring clear communication and timely issue resolution.

Benecard Tamiami Trails, Bonita Springs

Customer Service Specialist Dec 2018 - Dec 2023

• Addressed daily customer inquiries and complaints, achieving a customer satisfaction rate of 95%.

• Developed and implemented an organizational system for work order files, reducing delays and missed deliveries by 15%.

• Formulated and established customer complaint protocols that expedited resolution times by 40%, resulting in increased customer satisfaction.

American Express Ft.Lauderdale, Florida 33337

Customer Service Coordinator Feb 2005 - Aug 2018

• Directed a team in providing exceptional client support, emphasizing mentorship and collaborative problem-solving.

• Developed and executed complaint resolution protocols, significantly improving response efficiency and customer contentment.

• Mastered extensive product details, ensuring the provision of swift and precise information regarding card benefits, thereby enhancing the overall customer experience. EDUCATION

Miami Jackson Senior High School

High School Diploma

Miami, FL 33142

1990

Miami Dade Community College

Certificate, Hospitality

Miami, FL 33167

Mar 2020

The Academy Of South Florida Miami, FL 33126

CERTIFICATIONS

Hospitality Employment Training in Guest Service Specialist, The Hospitality Institute

2020

SKILLS

Customer Service • Communication • Problem-Solving • Relationship Building • Adherence to Regulations • Multitasking • CRM Systems • Flexibility • Conflict-resolution • Call Center Experience

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