Account Manager Inside Sales

SYED IMAM

*********@*****.***

linkedin.com/in/atherimam

Summary

Experienced Account Manager with 5 years of success in developing and executing strategies that drive revenue growth and increase customer satisfaction. Proven track record in negotiating and securing new contracts, analyzing market trends and developing new products that meet customer needs. Skilled in team management, relationship building, and staying up-to-date on industry regulations and trends.

Experience

Managing Member at MRM Business Enterprise LLC.

2017 - Present

Home rebuild contracting business. Completed 11 successful residential projects worth of over 24m. Provide all kinds of residential as well as commercial property renovation and remodeling. Involved in buying/selling land and properties.

Skills developed:

Effective communication-project management-time management-decision making and strategic planning-reliability and trustworthiness-attention to detail-Leadership

Account Manager at DHL Global Forwarding

2014 - 2017

Handled a portfolio of 450 business customers. Increased sales profit by 25% yearly with 20% increase in customer retention.

Among Top 5 performer inside sales worldwide.

Preparing sales reports and analysis reports.

Regularly communicating to build strong relationship and keep customer loyalty.

Connecting with key business executives and stakeholders.

Identifying new business opportunities with both new and existing customers.

Skills developed:

Organization-negotiation-prospecting-qualifying-followups-manage multiple accounts-

adapt to industry trends-increase revenue and customer satisfaction

Technical Consultant at Sprint

2008 - 2014

Analyzed routine and non-routine problems with equipment, software applications and network.

Identify problem root cause, document, provide solution and recommend corrective action.

Handled situations which required adaptation of response or research according to unique customer situations.

Report to product development and service.

Oriented, trained and supported employees and customers.

Skills developed:

IT skills-multi tasking-critical thinking-utilizing multiple technical software programs-collaboration with cross functional teams-customer retention

Account Manager at Oxford International

2007 – 2008

Engaged in serving clients in need of high-tech expertise for mission-critical projects.

Searched the industry for high tech professionals. Proactively interview, evaluate and recruit right consultants for clients.

Target skill set and match consultant’s technical skills and availability as per client needs.

Established and maintained ongoing relationships with clients and industry professionals.

Skills developed:

Active listening-clear communication-networking and relation building-problem solving

Project Manager at Tweeter Home Entertainment

2003 – 2006

Provided expertise in component selection and design structure for Audio/Visual and other automation arrangements.

Managed and supervised projects to make sure they were done to customer satisfaction.

Top dollar business writer.

Skills developed:

Technology aptitude-project management-drive business growth-risk management

Product and Sales Manager at O & A Business Machines

1996 – 2003

Product management and sales of computing and networking solutions to business communities and corporate clients.

Accomplished 300% sales increase in first year. The number of sales associates supervised by me grew from 4 to 22 over a 5-year period.

Awarded 2nd position, in sales intensification by Toshiba Singapore, Asia Pacific Region 2001

Developed local and national sales team. Providing leadership in business development and implementing marketing strategies.

Formulated and elaborated marketing strategies including forecasting, budgeting and market research.

Skills developed:

Creativity-team work-budgeting-forecasting-training-research and analysis-conflict resolution and negotiation

Education

• Masters in Business Administration (MBA) 1990 – 1993. University of Santo Tomas (Philippines)

• Bachelor of Commerce & Business Administration 1987 – 1990. University of Karachi (Pakistan)

Awards & Certification

• Among Top 5 performer insidesales worldwide by DHL Global Forwarding

• 2nd position, in sales intensification by Toshiba Singapore, Asia Pacific Region 2001

• Home Inspection Experience Training at AIHT (24h TREC # 4567)

• Home Inspection Ride Along course session at AIHT (40h TREC # 4567)

• Microsoft Windows, Word, Excel, Access, PowerPoint etc.

• Leadership Training- Sprint-2010

• Manpower Sales Training-Toshiba-2000

• Personal Selling Skills (PSSIII)-IBM-1999

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