Compliance, credit risk, loss mitigation
Resume:
Michelle Lewis
Millcreek, Utah 84124
***********@*****.***
Objective
To continue my career in QC specializing in all agency requirements. Summary
Results oriented professional with a strong background in quality control, compliance, underwriting, loan servicing, policy and procedure management, and customer service. Energetic team player with excellent organizational, analytical, and communication skills. Loan origination systems expertise, Microsoft Office products proficient. Proven success in managing multiple workloads, special projects, strategic initiatives to completion within the timelines provided by management. Proficient in improving efficiency and quality while maximizing cost benefits to the business unit.
Skills
● Communication
● Excellent verbal communication/written skills
● Decision Making
● Time Management
● Active Listening
● Self-motivation
● Conflict Resolution
● Leadership
● Adaptability
PROFESSIONAL EXPERIENCE
Fannie Mae
Single Family Risk - Loan Quality Senior Associate September 2022-Present
● QC calibration sample selections completed accurately and per regulatory requirements by effectively identifying, and evaluating all information provided.
● Delivery of weekly business model PowerBI Workbooks and monthly PowerPoint Project Status Reports to Senior Management.
● Support the on time delivery of legal segment closures within the required SLA.
● Manage an extensive pipeline of lenders and adhere to all milestone dates to ensure the company remains in compliance.
● Consolidating data points to avoid usage of multiple systems unnecessarily within the organization’s escalation framework.
● Partner with the Senior Director to take ownership and provide the necessary data in support of the single family quality risk oversight group.
● Subject Matter Expert in database management systems and providing the required report outs on a monthly basis.
Guaranteed Rate, Chicago, Illinois
Sr. Credit Risk Analyst October 2020-September 2022
● Created an extensive Policy and Procedure Manual for 203k Standard/Limited, Fannie Mae Homestyle and VA Renovation loans under the Credit umbrella.
● Created a targeted Compliance Disbursement and Condominium Audit currently being monthly.
● Work closely with the Compliance team and Aces to discuss any process gaps and possible remediation solutions regarding the disbursement/target audit and exceptions.
● Manage a monthly pipeline of credit audits comprised of 203k FHA Standard/Limited loans, in addition to FNMA, FHLMC, and VA.
● Present monthly QC Results to the Renovation Disbursement Team regarding exceptions/impact/severity.
● Manage a pipeline of Condominium audits from investors such as FHA, VA, FNMA, and FHLMC to ensure the mitigation of overall risk to the company. PennyMac Corp, Moorpark, CA
Sr. Analyst QC Credit Compliance October 2016 – October 2020
● Extensive knowledge of Enterprise Risk Management (ERM) and a solid background in working audits that fall in line with regulations governed by the CFPB and OCC.
● Manages monthly pipeline of at least 300+ (Partial Claims, VA ClaimsTax/Insurance-Late Disbursement, PMI Cancellation, SVC FHA DLQ, Foreclosure Referral, FHA HAMP/USDA/Flex Modifications, Bankruptcy, Short Sale) audits and completes 100% of initial reviews before if not by the scheduled due date. Meeting this goal helps QC servicing in accelerating the Servicing QC reporting cycle from 3 months to 2 months.
● Fully knowledgeable in all FHA/VA/USDA/Conventional loan modification products/investor guidelines/ECOA/HMDA/SCRA/RESPA/TILA/HOEPA regulations.
● Published Servicing Standard Operating Procedures for the following categories: Insurance - Late Disbursements and Taxes - Late Disbursements PMI Cancellation,, SVC FHA DLQ, Foreclosure Suspended-Cancelled.
● Train/certify associates from Infosys on PMI Cancellation, Foreclosure Suspended/Cancelled and Insurance - Late Disbursements for the purposes of offshoring these three audit categories.
● Complete DDAT and SQC reports monthly (automated quality control potential finding report), in addition to regularly scheduled assigned pipeline/2nd reviews/training/certifications.
● Facilitated the overall development of department-wide cross training programs for audit categories such as PMI Cancellation/SVC FHA DLQ/Taxes - Late Disbursements. PennyMac Corp, Moorpark, CA
Modification Underwriter January 2013 – October 2016
● Perform extensive reviews/underwriting of all loans including FHA, VA, USDA,
● GSE and Conventional Loans while adhering to all state and federal compliance regulations.
● Calculate income for all types of loans including wage earner, self-employment, and fixed income customers.
● Expert skill level of all internal systems including but not limited to Pennysaver, Quandis, MSP and LAFA.
● Request and gather all required income documentation from customers within the mandated time requirements in order to perform extensive review to determine eligibility for repayment plans, loan modifications or short sale transactions.
● Adhere to all communication surrounding new program guidelines as they pertain to federal and state regulations.
● Remain in excellent standing with the audit department who frequently communicate with me for second reviews to ensure associates are correctly underwriting files according to PennyMac’s policies and procedures.
Bank of America, Simi Valley, CA
Team Manager August 2011 – January 2013
● Duties included managing associates within NMO Advocacy Outreach, including the Escalations Team who address extremely complex and detailed oriented inquiries surrounding the following: loan modifications, origination issues, deed in lieu of foreclosures, short sales and escrow related concerns that require a response within our Bank allotted SLA (Service Level Agreement).
● Assisted my associates in verifying all required income documentation (including and not limited to tax returns, profit and loss statement, bank statements, award letters, credit reports, paystubs, W2’s) to ensure accurate income calculated based on information provided.
● Worked directly with third parties such as Mortgage Insurance Companies, State Attorneys, and Bank of America customers to assist in meeting lender guidelines while confirming my associates were processing, underwriting and completing all transactions according to the company's rules/regulations and service level agreement.
● Extensive knowledge in the following fields: Underwriting loan modifications (HAMP, Conventional, and DOJ)/purchase/refinance transactions, Investor Guidelines, Post Close, Loss Mitigation policies and procedures (REO Transactions, Cash for Keys, Service Releases, Foreclosure, Rescissions, Bankruptcy, Short Sale, Deed in Lieu). Bank of America, Woodland Hills, CA
Office of the President
Sr. Consultant/Retail Underwriter February 2010 –August 2011
● Duties included managing a pipeline of over 100 case files monthly which covered gathering and underwriting retail files through the funding process.
● Maintained loan defect rate of less than 1%.
● Reviewed and ensured documentation was consistent and upheld to Bank of America and industry guidelines.
● Consistently met or exceeded company requirements relating to quality audits.
● Selected as the subject matter expert at the Office of the President with authority to underwrite loans with complaints sent to Govt. Offices and met the turn times to meet SLA guidelines.
● Created strong interpersonal skills to successfully build and maintain professional relationships with clients, customers, and co-workers. Technical Skills
● Aces, Encompass, Auditorium, Excel, Powerpoint, Power BI, Pennysaver, MSP, Quandis, LAFA, LAMP, Assurant Partners, SMART Web.
Agency Requirement Websites
● FHA Handbook
● VA Handbook
● USDA Handbook
● FNMA Servicing Guide
● FHLMC Servicing Guide
Education
● University of Utah: September 1996- May 1999
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