Customer Service Sales Associate

Isabella Mortensen

Sparks, NV. ***** - 775-***-**** - ********@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

EXPERIENCE

Tesla Gigafactory Nevada, 1 Electric Avenue Sparks NV 89437

Material handler March 2024-Present

●Manage a small team of different people every day and handle different machines

●Handle forklifts and pallet jacks

●Carry heavy items

●Work in teams and sometimes alone

Taco Bell, 1395 Big Fish Drive Sparks NV 89434 - Closing Manager August 2022 - October 2023

● Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.

● Prepared registers for closing shifts and assigned team member positions.

● Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.

● Served as first contact in escalation path to resolve questions between team members and customers.

● Trained new employees.

● Reported issues to higher management with great detail.

● Ensured cleanliness of the store and quality of the food being

served.

Rocket Fizz, 1180 Scheels Drive Sparks NV 89434 - Sales Associate March 2022 - June 2022

● Handled re-stock of products, customer service, cleaning, and closing the store

● Rotated stock and restocked shelves to maintain product availability and store appearance.

Five Below, 205 Los Altos Pkwy Sparks NV 89436 - Sales Associate August 2021 - December 2021

● Set up and opened the store, worked on ladders often, handled re-stock of products and customer service

● Organized racks and shelves to maintain store visual appeal

● Helped customers locate products

● Prepared merchandise for the sales floor by pricing or tagging.

● Answered customer questions about sizing, accessories, and

merchandise care.

● Managed returns, exchanges and refunds in accordance with

store policy.

● Greeted customers and offered assistance with selecting

merchandise, finding accessories and completing purchases.

● Trained new employees on customer service, money handling

and organizing strategies.

EDUCATION

Edward C. Reed High School, Sparks NV - High School Diploma

August 2019 - June 2023

I received an advanced diploma, as well as the workplace readiness stamp. I was also involved in the NJROTC throughout all years of high school, becoming high up in leadership, constantly dealing with paperwork, cleaning, and repairs, as well as many hours of community service.

SKILLS

● Communication

● Detail Oriented

● Time Management

● Adaptability

● Problem Solving

● Management Training

● Customer Service

● Maintaining Clean Work Areas

REFERENCES

Debra Pezzuto *********@*****.*** 916-***-**** Alexander Guenther 775-***-****

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