Data Management Customer Support

Syed Riyan

Data Management Executive

* ***** * ****** +91-734******* rayanmalik3458@gmai

l.com

Profile Summary

Achieved a 30% improvement in problem resolution efficiency by developing predictive models that identified key operational bottlenecks. Enhanced data accuracy by 25% through meticulous data cleaning and preprocessing.

strong communicator, skilled in translating technical findings into clear, strategic recommendations for diverse stakeholders Education

Work Experience

Sep 2021 - Oct 2022

Data Management Executive

Ashley kincaid

- Organized and maintained large volumes of data, ensuring accuracy and completeness, resulting in a 15% increase in operational efficiency.

- Collect data from various websites and grab contact details in Excel sheet.

- Collaborated with cross-functional teams to streamline data collection and reporting processes, leading to a 25% improvement in data accessibility and usability.

-Contact with cilent through email or phone to provide details and resolution of queries raised.

_Trained junior team members on best practices in data mining, contributing to overall team performance improvement. _Conducted KYC verifications and managed customer data in compliance with regulatory requirements.

_ Scheduling meetings, setting up short informal meetings with the clients

_All records will be maintained in the Excel sheet aand same will be followed with my manager.

Jan 2023 - Present

Key skills

Canvas

Problem Solving

Data Mining

Adaptability

Data cleaning

Proficiency in KYC platforms and regulatory

databases

Onboarding Specialist

Personal Information

City Bengaluru

Country India

Hobbies

Reading books puzzle solving networking in

events.

Languages

English

Hindi

Kannada

Arabic

Social links

B.Com, 2024

Rabindranath Tagore University.

linkedin.com/in/syed-riyan-34344025b Customer Support Assistant Manager (Partner Finance) Treebo Hotels

-Provide exemplary customer support to clients regarding financial services, and inquiries via phone, email, and chat.

-Maintain accurate records of clients interactions and transactions using CRM software.

-Assisted clients with account inquiries, transactions, and problem resolution in a timely and courteous manner.

-Manage settlement processes for financial transactions, ensuring timely and accurate completion.

Guiding partner how to file GST and how to claim it.

-Maintain accurate and up-to-date KYC records and documentation

-Supported the Accounts Payable team in processing and uploading invoices into the company's backend system Marvin.

-Collaborate with internal departments such as compliance and finance to address customer concerns and ensure regulatory compliance. _Onboarding new clients by verifying the documents

-Collecting data for launch hotels from Marvin backend _Making newsletters to team members and partners regard filling of GST, TCS, GST Registration etc (Canva).

_Working on transformation mail and FNF for churn hotels.

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