Chief HR Officer

MARIELLE HILAIRE

** **. ******* ******, *** Fernando, Trinidad. Email: ***************@*****.*** Phone: 868-***-**** HUMAN RESOURCES PROFESSIONAL

Start-ups Acquisitions Turnarounds High-Growth Organizations Positioning HR as a Business Partner for Excellence Strategic and innovative HR Executive who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals. INDUSTRY EXPERTISE AND MANAGEMENT SKILLS

Audit, Compliance & Governance

Change Management

Compensation & Benefits Management

Customer Service Management

Data & Records Management

Employee Performance Improvement

Employee Relations & Diversity

Health & Safety Management

HRIS Implementation (Oracle;

Workday; SAP; Peoplesoft; HR Plus)

HR Policy, Process & Systems Design

Labour Relations

Leadership Development

Negotiations & Collective Bargaining

Organizational Development

Payroll Services

Restructuring & Revitalization

Salary Structure & Job Evaluation

Staffing, Coaching & Mentoring

Talent Acquisition

Workforce Planning & Development

CAREER ACHIEVEMENTS AND PROFESSIONAL EXPERIENCE SUMMARY Chief Human Resource Manager for Trinidad and Tobago Revenue Authority, a semi-autonomous institution established by Trinidad and Tobago Revenue Authority Act, 2021 to replace the operations of the Board of Inland Revenue and the Customs and Excise Divisions under one umbrella organization. (December 2023 – Present).

Development of Mapping criteria and Framework for employees transitioning from Inland Revenue and Customs and Excise Divisions to TTRA.

Establishment and implementation of Human Resource Strategic Plan inclusive of Training and Capability Plan.

Development of the Organizational Structure for the projected organization.

Development of Job Descriptions for the projected organization of two thousand (2,000) staff members.

Design and implementation of HR and operational policies to streamline operating procedures, ensuring HR best practices, legal compliance and alignment with existing public service standards.

Development and implementation of recruitment and workforce development programs to meet the organizational needs.

Development and Establishment of Compensation and Benefits Framework for the TTRA to ensure talent retention.

Creation of the Leadership Development Internship Program for TTRA.

Implementation of Human Resource Management System (HRMS) to digitize all Human Resource processes.

Development of Pension Benefits scheme for the Company in collaboration with key stakeholders.

Management of day-to-day operations of the Human Capital Management Department. Director, Human Resources (Ag) for Water and Sewerage Authority of Trinidad and Tobago, a public utility providing water and wastewater services to Trinidad and Tobago with 5,000 staff members. (August 2022 – November 2023). Lead the Human Resources Division driving strategies to increase the human resources capacity, overseeing Workforce Planning and Development, Human Resource Administration and Employee and Labour Relations. Leading a team of 78.

Management and coordination of Employee and Labour Relations Department inclusive of providing industrial relations advice, managing Grievances and Disciplinary matters and Trade Disputes at Ministry of Labour, Industrial Court of Trinidad and Tobago and Equal Opportunity Commission.

Internal consultant and advisor to the senior management to strengthen skills and capabilities in all HR activities and ensure compliance with standard operating procedures.

Spearhead Business Process Re-Engineering Exercise for the Authority, developing workflows and process maps for critical functions.

Review of Standard Operating Procedures and policies of the HR Division to streamline operating procedures, ensuring HR best practices, legal compliance and alignment with change management initiatives of the Authority.

Implementation of HR audit function for HR as part of the development of a continuous improvement action plan to create standard workflows for each Department, eliminate payroll errors, ensure data accuracy and compliance with standard operating procedures, mitigate against potential risks and reduce costs associated with sick and injury leave.

Review and reframing of Training and Capability Building Plan for all Supervisors and Managers to identify and address skills gaps.

Develop, Implement and Monitor Knowledge Transfer and Cross-Training Programmes for Daily Paid Workers identifying critical roles, assessing current talent and developing programmes to address competencies gap.

Development of strategy roadmap for upcoming retirees ensuring planning tools are provided, record of service is prepared for all staff 55+ to facilitate timely processing for all retirees.

Development of strategies to monitor and progress costs reduction initiatives for overtime, leave accruals, benefits and other miscellaneous costs.

Manage contracts and coordinate services provided by Medical Providers, Employee Wellness Provider and other Professional Consultants.

Monitor submission of Performance Objectives and Appraisals for each Division by the requisite timeframe in October 2022 and September 2023, implement strategies to improve engagement and enhance performance/ productivity.

Develop and implement Orientation Programme, Performance Management System and Training Plan for ELDP Interns.

Review and monitoring of departmental structures providing advice to Senior Management to ensure effective utilization of human resources and employee productivity.

Head, Employee and Labour Relations for Water and Sewerage Authority of Trinidad and Tobago, a public utility providing water and wastewater services to Trinidad and Tobago with 5,000 staff members. (July 2020 – November 2023). Manage employee and labour relations portfolios focusing on collective bargaining, negotiations, change management and transformation whilst managing the day-to-day disciplinary matters. Leading a team of 11.

Management of Employee and Labour Relations Functions providing advice and support to Senior Management and Executive Teams.

Redrafting of Collective Agreements for three Bargaining Units for negotiations with the three recognized majority unions.

Research and provide advice and strategies to Senior Management on industrial relations and other human resource matters.

Design and implementation of corporate and departmental policies, and standard operating procedures ensuring legislative compliance.

Provision of critical industrial relations advice on Grievances and Disciplinary matters managing all internal investigations, Hearings and Disciplinary Tribunals.

Management of Non-crisis meetings, Collective Bargaining and Negotiations with the three recognized majority unions.

Management of Trade Disputes at Ministry of Labour, Industrial Court of Trinidad and Tobago and Equal Opportunity Commission achieving a resolution/withdrawal of 11 Trade Disputes in 2022.

Provision of industrial relations advice for organizational restructuring, reorganization and contract negotiations (non- unionised staff).

Development of four (4) Training Programmes and implementation of Employee Engagement Forums providing training to over 800 persons from 2021-2022.

Implementation of IT Platform for online training and Learning Management System in collaboration with the Information and Communications Management Department.

Drafting of documentation inclusive of Evidence and Arguments, Contracts, Memorandum of Agreements, Terms of Settlement, Disciplinary Charges, Human Resource Committee Notes, Board Notes and other correspondence. Northeast Human Resource Business Partner for Chromalloy, an aerospace manufacturing company with an assortment of technical and professional roles in Connecticut and New York with 500 staff members. (January 2020 – June 2020). Manage employee, labour relations and administrative functions focusing on change management and employee engagement whilst supporting the Company’s Strategic Business goals. Led a team of 3.

Provided HR leadership during a period of rapid employee growth, reorganization and change.

Initiated successful workforce planning, job realignment, employee engagement and team building projects.

Management of grievances, disciplinary matters and Collective Bargaining providing representation at New York Department of Labor and Labor Arbitration Service.

Enhancement of compliance and staff performance through human resource planning, establishment of human resource and operating procedures ensuring legislative compliance.

Improvement of management capabilities, introduction of process improvements, training and capability building.

Management of HR Operations providing HR advice and support to Senior Management Team. Chief Human Resource Manager for Royal Cayman Islands Police Service, a national police service with approximately 500 staff members in a variety of roles in policing, specialist areas and support units. (February 2019 – January 2020). Oversee effective delivery of all Human Resource Management functions focusing on HR best practices in support of the Strategic Business goals. Led a team of 10.

Professional advisor and internal consultant to the senior management to strengthen skills and capability in all HR activities, customer service programs, quality improvement and Business Process Re-engineering.

Establishment and implementation of Human Resource Strategic Plan inclusive of Training and Capability Plan.

Design and implementation of Individual Development Plans as part of Succession Plan for critical roles.

Development of change management programs including workforce planning, job realignment, employee engagement, performance management and talent management.

Design and implementation of HR and operational policies to streamline operating procedures, ensuring HR best practices, legal compliance and alignment with global and civil service standards.

Championed successful job description update and redesign project for Job Evaluation assessment.

Re-framing and implementation of new recruitment, staffing and workforce development programs to meet reorganization strategies during a period of 20% staff growth based on establishment of several new Units.

Manage, monitor and evaluate remuneration and reward systems to ensure that equitable, transparent compensation, benefits and rewards systems to ensure talent retention.

Development and implementation of Performance Management Training Program for Supervisors from curriculum design to training delivery.

Completion of HR audit as part of continuous improvement for HR to facilitate transactional and data accuracy in HR records, and cost savings initiatives.

Coordinated the review of the RCIPS Hazard Management and Continuity of Operations Plan to facilitate service delivery.

Creation of the first structured Internship Program for RCIPS.

Member of Cayman Islands Government Strategic Human Resource Management Team.

Provided support to Consultants and Internal teams for Financial Action Task Force to ensure successful implementation of Strategic Action Plan.

Managed contracts and coordinated services provided by varying service providers including Real Estate, Employee Assistance Programme, Medical Providers and Professional Consultants. Human Resource and Industrial Relations Consultant for small businesses and local Franchise holders in Trinidad with between 50-100 staff members locally. (November 2009 – January 2019). Oversee effective delivery of all Human Resource Management functions.

Establishment of Human Resource Departments, organizational structures, training and development programs.

Enhancement of compliance and staff performance through human resource planning, development and implementation of human resource and operating procedures and implementation of metrics-based Performance Management Systems.

Manpower planning, talent acquisition, candidate sourcing and screening, placement and onboarding programs.

Career Planning, Professional Development and Succession Planning initiatives.

Implementation of change management initiatives inclusive of process improvements, reorganization and realignment activities

Management and implementation of job analysis and job evaluation programs.

Provision of critical Industrial Relations and legal advice on management of grievances, disciplinary issues and Collective Bargaining; representation at Ministry of Labour and Industrial Court of Trinidad and Tobago.

Payroll and Tax Return Services.

Human Resource Business Partner for Unilever Caribbean Limited, a transnational consumer goods manufacturer with $55B revenue with 600 staff members locally. (July 2015 – April 2018). Transitioned HR from traditional labour relations and administrative function into comprehensive HR organization focused on best-in-class HR policies, HRIS technology, Staff and Management training and support of Strategic Business goals. Led a team of 9.

Captured US$700K in cost reductions for HR by renegotiating supplier contracts and sourcing new suppliers where necessary.

Provided HR leadership during a period of rapid growth with 10% increase in annual revenues.

Provided HR leadership to Project Potter team responsible for management of $60M investment in equipment and infrastructural upgrades for detergent plant which included restructuring and reorganization.

Re-invented and implemented new recruitment, staffing and workforce development programs to meet advancements in product operations, technology and management.

Championed successful Job Evaluation assessment, design and implementation in collaboration with Oil Field Workers Trade Union.

Initiated successful workforce planning, job realignment, employee engagement and team building projects.

Provided HR leadership through significant organizational restructuring, reorganization and change for the introduction of metrics-based performance management system and reward and incentive structure.

Design and implemented organizational, operational and human resource management policies in alignment with global and local standards ensuring good governance and legislative compliance.

Developed and implemented Manufacturing Excellence Standards to improve employee engagement and communication.

Developed and implemented Return to Work Program, Drug Testing and Rehabilitation and other Wellness programs in collaboration with the Medical and Occupational Health and SHE Departments.

Played a vital role in the first ever Risk Management function for HR Administration to ensure transactional and data accuracy in HR systems for the Caribbean.

Management of Trade Disputes at Ministry of Labour and Industrial Court of Trinidad and Tobago achieving a reduction from 41 to 11 Court matters within fourteen months.

Provided immigration advice to Global Mobility for international assignments, work permits and temporary assignments.

Managed Global Assignees in Trinidad providing support to employee and their respective families.

Developed and implemented Supervisory and Employee Relations Training Programs from curriculum design to training delivery.

Managed monthly and weekly payroll processing, annual pay and bonus reviews and other incentive payments.

Managed contracts and coordinated services provided by varying service providers including Gas Cards, Company Fleet, Medical Service Providers, Mobile Plan, Site ATM, Company Canteen, Professional Consultants, Rentokil and Real Estate Management.

Provided support to Legal Services Manager, Greater Caribbean to ensure business integrity, compliance with Code of Ethics, spearheading local governance initiatives inclusive of Whistle-blower Protection Policy.

Spearheaded Corporate Social Responsibility initiatives inclusive of Beach clean-ups, Community Sponsorships and other initiatives in collaboration with Managing Director.

Member of Joint Occupational Health Committee, Country Leadership Team, Secretary for Pension Plan Management Committee and Chairperson of Uniform and Disciplinary Committees. Industrial Relations Manager (Ag) for Unicomer Trinidad Limited, a multinational retail group, operating in 24 countries with 1000 staff members locally in 26 locations. (June 2011 – April 2012). Development of Industrial Relations function for the Company to focus on delivering business value and operating efficiency through design and implementation of People Management Strategy.

Drafting and implementation of corporate and departmental policies to establish and streamline the HR legislative framework for the organization.

Championed successful workforce planning, job realignment, employee engagement and team building projects.

Provided critical Industrial Relations advice on Grievance and Disciplinary issues and Collective Bargaining.

Management of Trade Disputes at Ministry of Labour and Industrial Court of Trinidad and Tobago.

Implementation of continuous auditing system for 24 branches to ensure legal compliance.

Member of Strategic Planning Team.

Employee Relations Manager (Ag) for Caribbean Airlines Limited, a state-owned airline, the largest in the Caribbean operating in North, Central and South America, and the Caribbean with 1800 staff members in multiple countries. (November 2008 – October 2009). Development of Employee Relations function for the Company in multiple locations to focus on delivering business value and operating efficiency through People Management Strategy supporting workforce safety, capability building, staff engagement and high-performance culture. Led a team of 3.

Manage Employee Relations and Health and Safety Departments for Caribbean, Central and South America.

Captured 5% reduction for Benefits cost by renegotiating supplier contracts.

Led the Job Evaluation team to successful job analysis and job reclassification, in alignment with the Hay Group Guidelines.

Design and implementation of corporate and departmental policies to streamline the overall HR function for the organization.

Championed successful workforce planning, job realignment and organizational design projects in North and South America and the Greater Caribbean.

Implementation of Health and Safety policies and infrastructural upgrades to ensure legal compliance in Trinidad and the Greater Caribbean.

Provided HR leadership through significant organizational restructuring and change to facilitate the introduction of metrics-based performance management system.

Establishment and implementation of the first Pension Benefits scheme for the Company.

Provided critical Industrial Relations advice on Grievance and Disciplinary issues and Collective Bargaining.

Management of Industrial Relations matters at Ministry of Labour and Industrial Court of Trinidad and Tobago.

Led Safety, Health and Environment Committee, held post of Secretary of Pension Plan Management Committee and Chairperson of Uniform and Canteen Committees.

Management of contracts for service providers including Uniforms, Safety Equipment and Company Canteen. Human Resource Manager for Ferreira Optical Limited, a local retail group with 9 branches and 160 staff members locally.

(March 2008 – October 2008). Development of Human Resource function for the Company to focus on capability building and strategic alignment. Led a team of 5.

Enhancement of compliance and staff performance through human resource planning, establishment of human resource and operating procedures and implementation of metrics-based Performance Management Systems.

Improvement of management capabilities, introduction of process improvements through reorganization activities and training and capability building.

Management of Trade Disputes at Ministry of Labour and Industrial Court of Trinidad and Tobago.

Provided critical Industrial Relations advice on Grievance and Disciplinary issues and Collective Bargaining.

Led Job Evaluation, Safety, Health and Environment and Uniform Committees.

Overseeing monthly and weekly payroll processing and management of Company benefits and reward plans. Industrial Relations Assistant for Republic Bank Limited, a bank and financial services provider, one of the largest in the Eastern Caribbean with 3,700 staff members in multiple locations locally. (April 2006 – March 2008). Providing support to the Industrial Relations Manager focusing on delivering business value and operating efficiency through design and implementation of People Management Strategy.

Provided investigation skills and critical legal advice on employee grievances and other disciplinary issues.

Provided research and evidence for arbitration, court matters and Collective Bargaining.

Management of Education Incentive Program for the Company based on Collective Agreement.

Overseeing and coordinating with other departments regarding Health & Safety.

Design and implementation of Non-discrimination Policy and implementation of awareness training throughout the Bank.

Formulation of Monthly board reports for absenteeism, punctuality and extended sick leave.

Preparation of project proposals to management regarding training and capability building.

Team member for Job Evaluation Committee specifically with job analysis and core process reviews.

Planning and directing projects regarding employee health and wellness. CONTRACT AND PART-TIME POSITIONS HELD BETWEEN 1995 AND 2004: Human Resource Advisor, Management Trainee - Comtel Telecommunications Limited, San Fernando. Estates Officer, Accounts Clerk - Palo Seco Agricultural Enterprises Limited, Pointe-a-Pierre. Accounts Clerk - Kaleidoscope Paints, Marabella. Customer Service Representative – Huntington National Bank, Orlando, Florida. Customer Service Representative – RIK Services Limited, High Street, San Fernando.

EDUCATION AND CERTIFICATION

HERIOT-WATT UNIVERSITY: Master of Science, Human Resource Management (2015) THE UNIVERSITY OF LONDON: Bachelor of Laws, (LLB) {Honours} (2011) UNIVERSITY OF THE WEST INDIES: Bachelor of Science, Government Major, Minors Human Resource Management and International Relations {Honours} (2005)

PROFESSIONAL LICENSE: Society of Human Resource Management - Senior Certified Professional (SHRM-SCP). CERTIFICATES: HRplus HRMS Software; Personal and Organizational Leadership; Diversity & Workplace Flexibility; Leadership; Succession Planning; Essential Coaching Skills; Bill of Rights; Customer Service; Conflict Resolution & Mediation (Level 1); Project Management; Workday for HR; Public Administration; Compensation Management; Performance Management; Managing Employee Grievances; Recruitment and Selection; Negotiations and Collective Bargaining; SAP Software Solutions; Service Excellence; Peoplesoft HRIS; Customer Service School; Microsoft Office Suite including Microsoft Project; Health, Safety, Security and Environment; Industrial Relations; Human Resource Management; The Management of HIV & AIDS in the workplace; HIV & AIDS – Non-discrimination. ASSOCIATIONS: Member, Human Resource Society of Trinidad and Tobago; Chairperson, Board of Friends of San Fernando General Hospital; Member, San Fernando City Corporation Volunteer Association.

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