Marketing Manager Customer Service
Resume:
Dimia Smith
Independent Contractors Of America
Statesville, NC 28677
*****.**********@*****.***
Dimia Smith is an exceptional individual who possesses a wealth of expertise in various domains, including management, retirement planning, check stub analysis, federal benefits, financial services, major sales, analysis, CRM, and financial record keeping, marketing strategies, fast working, designing, and analytical skills. With an impressive tenure of over a decade, Dimia has consistently demonstrated her ability to grasp new processes with utmost accuracy, while exhibiting a comprehensive understanding of all managerial and marketing procedures. It is without a doubt that Dimia's remarkable strengths would prove to be invaluable to any organization fortunate enough to have her on board. If your organization is in search of a highly skilled and efficient professional, I strongly recommend considering Dimia Smith as the ideal candidate for the role. Authorized to work in the US for any employer
Work Experience
Sales and Marketing Manager
Independent Contactor-North Carolina
Present
• As a marketing manager, my role encompassed a range of responsibilities that were crucial to the success of our projects. One of my key tasks involved engaging in discussions with clients and design professionals, where we would address and resolve various matters such as procedures, complaints, or construction problems. This allowed us to ensure that all parties involved were on the same page and that any issues were promptly dealt with.
• In addition, I was responsible for meticulously planning, scheduling, and coordinating the activities of our construction projects. This involved setting clear deadlines and ensuring that all project activities were executed in a timely manner. By doing so, we were able to meet our targets and deliver results within the expected timeframes.
• Another important aspect of my role was the preparation and submission of budget estimates, progress reports, and cost tracking reports. These documents provided valuable insights into the financial aspects of our projects, allowing us to monitor expenses and make informed decisions to optimize our resources.
• Furthermore, effective communication was paramount in my position. I consistently liaised with internal management and client teams to gather all the necessary information and details required to successfully complete our projects. This ensured that everyone involved was well-informed and that our work was aligned with the expectations and objectives of our clients.
• In conclusion, my role as a marketing manager involved a comprehensive range of tasks that required meticulous attention to detail and effective communication. By fulfilling these responsibilities, we were able to deliver successful projects that met the needs and expectations of our clients. Should you require any further information or assistance, please do not hestiate to reach out. Commercial and Mortgage Inspector
Independent Contractor Of America-Remote
Present
Upon visiting the property, I inspect taking digital photos to document the condition of the building and any visible damage. I also check to see if the building is occupied or vacant, as this information is important to the bank or financial institution. After completing the inspection, I write a detailed report to be submitted to the bank or financial institution. The report includes the photos taken, as well as any other pertinent information that may be relevant to the bank's decision. The Skills Obtained For Are As Followed:
• Interviewed residents of inhabited properties and assisted them in contacting Bank of America and Wells Fargo customer service representatives.
• Provided knowledgeable and professional customer service to business executives homeowners in need of banking explanations.
• Provided exceptional customer service to assist in resolving discrepancies.
• Provided customer service and office support duties as a fast thinker in difficult situations.
• Provided quality customer service and assistance in the requirements of multi million dollar infrastructure.
• Take digital pictures of buildings, roof, properties, measure buildings, sketch floor plan, note damage to building not reported by mortgagor.
• Diagram sketch of building when required, Obtain pictures and hazards at each location.
• Inspect businesses and properties, measure and sketch structures, take pictures, make notes, and update real property accounts.
• Sketch info of houses, aerial and or underground telephone, electric lines if needed.
• Document Control weld mapping, sketch preliminary drawing changes and submission to engineering.
• Detailed Accurate Inspection Reports
• Complete accurate inspection reports and sketches required for insurance underwriter to make an informed decision before writing a homeowner policy.
• Communicate daily with customers, setting up appointments and conducting interior/exterior survey inspection reports of each property.
• Filed inspection reports into company file system both electronically and hard copy.
• Produced accurate and timely inspection reports with drawings for replacement parts.
• Provided accurate and relevant information on property inspection reports.
• HIPPA and HUD Certification
Small Business Owner
Refined Truth LLC-Charlotte, NC
Present
• Welcome to Refined Truth (Women-Owned), a distinguished establishment in the realm of natural health and beauty. Our unwavering commitment to excellence has positioned us as a leading authority in this industry. We take great pride in offering an array of on-site beauty treatments that are meticulously designed to cater to your specific needs. Additionally, our online store, located at www.refinedtruth.org, boasts an extensive selection of high-quality products that are tailored to meet the diverse requirements of you and your entire family.
• When you visit our esteemed establishment, you can indulge in a plethora of beauty treatments that are sure to leave you feeling rejuvenated and revitalized. Our team of highly skilled professionals will provide you with an unparalleled experience, ensuring that you receive the utmost care and attention. From invigorating facials to weight loss treatment like CoolSculpting or Brazilian Vacuum Butt Lift. Our comprehensive range of treatments is designed to address a wide range of concerns and enhance your health, well being, and natural beauty.
• Refined Truth's online store has many exciting categories that are catered to you and your families needs offering a wide variety of gift ideas, men's and women's clothing, ready to ship exercise equipment, 12A Human Virgin Lace Wigs, meet the highest standards of quality and efficacy. Whether you are seeking organic skincare products, nourishing hair care solutions, or wellness supplements, our extensive selection is sure to cater to your every need. With the convenience of online shopping, you can effortlessly browse through our virtual aisles and have your chosen items delivered directly to your doorstep.
• At Refined Truth (Women-Owned), we are dedicated to providing you and your family with the finest natural health and beauty solutions. With our unwavering commitment to excellence, we invite you to explore our offerings and experience the transformative power of our treatments and products. Visit our online store at www.refinedtruth.org today and embark on a journey towards enhanced well-being and beauty.
Financial Planning & Analysis Manager
MyFEDBenefits-North Carolina Remote
• Worked with clients to obtain necessary information to prepare the annual reporting
• Reviewed documents submitted by clients for completeness and accuracy
• Reconciled plans with only rollovers and plan stock using Excel and administration software
• Utilized administration software to complete 401(k) testing and reporting
• Made outgoing reminder calls and sent emails to clients during the plan year reporting process
• Prepared required 401(k) plan government filings, including the IRS Form 5500, using filing software
• Educated clients regarding the administration of their 401(k) plan
• Identify potential risks and provide recommendations to clients on how to mitigate them for their 401(k) plans
• Analyze financial data and create custom financial plans for clients based on their individual goals and risk tolerance
• Develop and implement financial plans and strategies for clients based on their financial goals and risk tolerance
• Evaluate and recommend investment options to clients based on their financial goals and risk appetite
• Educate clients regarding the administration of their 401(k) plan and provide guidance on optimizing plan benefits
• Provide ongoing support and guidance to clients in managing their financial portfolios and making investment decisions.
• Develop and deliver financial literacy workshops for clients to improve their understanding of financial planning concepts and strategies
Human Resources Manager
Independent Contractors Of America-Remote
• Recruited, interviewed, hired, and trained new staff in the department
• Oversaw the daily workflow of the department
• Provided constructive and timely performance evaluations
• Handled discipline and termination of employees in accordance with company policy
• Developed and implemented strategies to optimize employee benefits packages and ensure compliance with regulatory requirements
• Partnered with the leadership team to understand and execute the organization's human resource and talent strategy
• Provided support and guidance to HR generalists, management, and other staff
• Managed the talent acquisition process, including recruitment, interviewing, and hiring of qualified job applicants
• Analyzed trends in compensation and benefits and proposed competitive programs
• Created learning and development programs for internal employee development
• Oversaw employee disciplinary meetings, terminations, and investigations
• Maintained compliance with employment laws and regulations
• Stayed updated on trends, best practices, and new technologies in human resources and talent management
• Design and implement employee recognition programs to enhance employee engagement and foster a positive work culture
• Develop and execute training and development programs to enhance employee skills and knowledge
• Develop and implement training programs to enhance employee skills and knowledge
• Advise management on strategic HR decisions and provide recommendations based on labor market trends and industry best practices
• Collaborate with legal counsel to ensure HR policies are in compliance with employment laws and regulations
• Develop and implement strategies to attract and retain top talent in a competitive job market
• Analyze and evaluate the effectiveness of current HR policies and procedures and recommend improvements to enhance organizational efficiency and employee satisfaction Education
Associate in Human Resource Management
Post University
Associate's in Psychology
Skills
• CRM (5 years)
• CUSTOMER RELATIONSHIP MANAGEMENT (5 years)
• ENTERPRISE RESOURCE PLANNING (5 years)
• ERP (5 years)
• Human Resources (7 years)
• Recruiting (5 years)
• Employee Relations (5 years)
• Compensation (5 years)
• Life Insurance (4 years)
• Customer Service (10+ years)
• Financial Services (5 years)
• Affiliate marketing (2 years)
• E-Commerce (6 years)
• Branding (5 years)
• Requirements Gathering (10+ years)
• Marketing (10+ years)
• Analytics (10+ years)
• Account Management (5 years)
• Business Requirements (5 years)
• Web Services (6 years)
• Analytics (10+ years)
• Application Development (2 years)
• APIs (2 years)
• XML (2 years)
• Visio (2 years)
• Quality assurance (10+ years)
• Communication skills (10+ years)
• Microsoft Excel (10+ years)
• Analysis skills (10+ years)
• Retail sales (10+ years)
• Outside sales (10+ years)
• Negotiation (10+ years)
• Sales administration (10+ years)
• HIPAA (5 years)
• Sales (10+ years)
• Insurance sales (4 years)
• Mortgage servicing (5 years)
• Fair Housing regulations (5 years)
• Property management (5 years)
• Organizational skills (10+ years)
• Administrative experience (10+ years)
• Business Analysis (5 years)
• Accounting software (2 years)
• Quicken (2 years)
• Career Readiness Certification (10+ years)
• Human Resources Management (7 years)
• User Interface (UI) (7 years)
• FEMA (1 year)
• Retirement Planning (4 years)
• Accounts receivable (10+ years)
Certifications and Licenses
Mortgage Inspector
Insurance Producer License
Mortgage Protection
SHRM Certified Professional
Mortgage Protection
Driver's License
Certified Anti-Money Laundering Specialist
June 2019 to Present
Assessments
Scheduling — Proficient
April 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Retail customer service — Proficient
June 2023
Responding to customer situations in a retail setting Full results: Proficient
Marketing — Proficient
December 2022
Understanding a target audience and how to best communicate with them Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Verbal communication — Proficient
June 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
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