Administrative Assistant Store Manager
Resume:
Andrea Johnson
Hampton, GA *****
*************.****@*****.***
Can be considered as determined, humble, organized, and always willing to learn more to better myself and others! Authorized to work in the US for any employer
Work Experience
Assistant Store Manager (ASM)
HIBBITT SPORTS-Hampton, GA
July 2024 to Present
Server/Bartender/Hostess
Kingston grille and bar-Forest Park, GA
April 2024 to July 2024
• Hostess
• Bartender
• Server
• Maintain appearance of the restaurant
Server/Hostess/Cashier
Kingston Grill-Forest Park, GA
April 2024 to June 2024
• Hostess
• Server
• Bartender
• Make sure front of restaurant is well kept
Assistant Store Manager
PacSun-Columbia, MD
October 2023 to January 2024
• Open and close store
• Employee scheduling
• Take Bank deposits to Bank
• Store visuals
• Switch sales floor plans
• Cash register
• Resolve any customer issues
Customer retail experience rep
Macy's-Columbia, MD
April 2021 to June 2023
Sales floor, assist customers, assist returning customers, cash register, ensuring the customer are satisfied with their purchases.
Server/Host/Cashier
Jamaican Taste-Jonesboro, GA
April 2022 to October 2022
SERVER/ Hostess/ Cashier/Customer Service
Medical Administrative Assistant
Ultimate Medical Academy-Tampa, FL
October 2020 to June 2022
• Taking an online course for Medical Administrative Assistant
• Protect the security of medical records to ensure that confidentiality is maintained.
• Review records for completeness, accuracy, and compliance with regulations.
• Retrieve patient medical records for physicians, technicians, or other medical personnel.
• Release information to persons or agencies according to regulations. Plan, develop, maintain, or operate a variety of health
• record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
• Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
Compile and maintain patients' medical records to
• document condition and treatment and to provide data for research or cost control and care improvement efforts.
• Process and prepare business or government forms.
• Process patient admission or discharge documents.
• Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.
• Transcribe medical reports.
Post medical insurance billings.
•
• Compile medical care and census data for statistical reports on diseases treated, surgery performed, or use of hospital beds.
• Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings.
• Identify, compile, abstract, and code patient data, using standard classification systems.
• Train medical records staff.
• Prepare statistical reports, narrative reports, or graphic presentations of information, such as tumor registry data
Experience Administering
Injections
Accounting
EMR Systems
Anatomy Knowledge
QuickBooks
Clerical Experience
HIPAA
Copying
Credit
Drivers
Filing
Insurance
Kronos
Team lead
Medical Terminology
Office
Mom
Phlebotomy
Phone Systems
CERTIFICATIONS
Phlebotomy License
HIPPA Certified for use by hospital staff, researchers, or other users.
• Manage the department or supervise clerical workers, directing or controlling activities of personnel in the medical records department.
Consult classification manuals to locate information about
• disease processes.
• Develop in-service educational materials.
Customer Service Representative
Maryland Health Connect-Columbia, MD
October 2020 to December 2020
• At home mom and willing to work from home
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to
• resolve customers' problems.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Customize insurance programs to suit individual customers, often covering a variety of risks.
• Calculate premiums and establish payment method. CNA
Maryland Health Connect-Columbia, MD
June 2000 to July 2019
• Assistance with bathing, administrating medicines, wound care, assistance with changing patient clothes, and attending doctor's appointments with patient.
• My accomplishments as a caretaker has made me put things into a perspective.
• It's made me learn to patience and be more caring. Medical Secretary/Front Desk Receptionist
Express Staffing Agency-Northbrook, IL
April 2019 to June 2019
• Greeting patients, scheduling appointments, processing payments, records release, part-time scribe when necessary, filing, scanning, photo copying, mild bookkeeping within quick books, transferring dictations, familiar with quick books, care credit, Dr Kronos program, also tech assistant when needed, performed patient pretesting, also maintaining front desk lobby appearance. Lead Guest Service Representative
Mario Tricoci Hair Salons & Day Spas-Skokie, IL
September 2018 to April 2019
• Team lead for front desk, key holder, de escalate customer situations when manager was not on duty, cash register, making appointments, maintaining workflow for the front desk, sales, answering phones, fill in for co workers when needed, open and close salon. Clerk
ASK Staffing-Orlando, FL
March 2018 to May 2018
• Filing titles, arrange titles, pulling titles, assistant to at the minimum of 6 office employees, scanning, photo copying.
Customer Service Representative/Data Entry
Accounting Principals-Orlando, FL
April 2017 to September 2017
Phlebotomist Technician
Florida Healthcare Academy-Orlando, FL
November 2016 to March 2017
• 32807 Medical Terminology Course and Phlebotomy
Course.
Customer Service Representative
AppleOne Staffing Agency-Orlando, FL
October 2016 to November 2016
• Answered incoming calls from Wal-mart.com customers.
• Assisted with customer orders, tracking packages, returns, and escalations when needed. Front Desk Representative
Affordable Hotels-Decatur, GA
September 2012 to June 2013
• Assigned rooms to guests, issued keys, take payments, reservations, and keep front lobby clean. Front Desk Representative
Mario Tricoci Hair Salons & Day Spas-Skokie, IL
April 2010 to June 2011
• Worked as a team member performing cashier duties, product assistance, and cleaning Earned management trust by serving as key holder, responsibly opening and closing store Greeted customer entering the store to ascertain what each customer needs, scheduling appointments, answering phones, and cash register duties.
Hostess/Cashier
Walker Brothers Original Pancake House-Glenview, IL January 2009 to February 2010
• Meet, Greet and Seat customers, cashier, answering multiple phone lines, and take phone take out orders
Education
Associate in Applied Science
ULTIMATE MEDICAL ACADEMY - Tampa, FL
Skills
• Host/hostess experience
• Cashiering
• Statistics
• HIPAA
• Front desk
• Kronos
• Hospital experience
• Laboratory experience
• Anatomy knowledge
• Experience administering injections
• Order entry
• DRG
• Insurance verification
• Transcription
• Guest services
• Phlebotomy
• Research
• Multi-line phone systems
• Customer service
• EMR systems
• Sales
• Data entry
• Cleaning
• Cost control
• Clerical experience
• Bookkeeping
• Home care
• Medical records
• Filing
• Accounting
• Patient care
• Computer operation
• QuickBooks
• Presentation skills
• Vital signs
• Medical office experience
• Medical terminology
• Cash handling
• Retail sales
• Conflict management
• Cash register
• Customer service
• HIPAA
• Clerical experience
• Front desk
• Sales
• Store management
• Presentation skills
• Customer relationship management
• Supervising experience
• Public relations
• Order entry
• Relationship management
• QuickBooks
• Desktop administration
• Guest services
• Casual dining experience
• Fine dining experience
• IDS
Certifications and Licenses
HIPPA Certification
Present
Driver's License
March 2021 to November 2028
Food Handler Certification
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