Branch Manager Administrative Assistant

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS AND

TRAININGS

**** * **** *** *** GC Norridge, illinois

60706

**********@*****.***

MA. DAHLIA DU 312-***-****

Assistant Branch Manager

Knowledgeable Assistant Branch Manager with over 17 years of experience, bringing planning and problem- solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Bachelor in Advertising and Public Relations

Drug Selling Technical Course - 2001

General Clerk II Seminar and Training -

2008

Branch Administrative Assistant Seminar

and Training - 2012

Assistant Branch Manager Seminar and

Training - 2013

First Aid Training - 2015

Continuing Education for Officers - 2016

First Aid Training - 2017

Polytechnic University of the Philippines

Pharmacy retail procedure

Prescription Reading/ Dispensing

Operational Reports

Auditing

Inventory Control

Planning

Profit and Loss

Training

Monitoring daily operations and supported Branch Manager in necessary duties.

Supervised branch personnel, keeping operations and workflows running smoothly

Trained and mentored team to meet service standards Scheduled employees to maintained adequate staffing Managed scheduling, training and inventories

Vault auditing and cash balancing

Disciplined employees to encourage compliance with company policies and procedures

Assisted Pharmacist and Pharmacy technicians with

clearing high volume of prescriptions and responding to customer questions

Checking and verifying deliveries as to documents and packages

Addressed customer and employees concern with suitable solutions

Investigated and resolved customer inquiries and

complaints in an empathetic manner

Educate customers about drug reaction, adverse reaction and consumption

Answering telephone calls

ASSISTANT BRANCH MANAGER

Mercury Drug Corporation 2014-2018

1996-2000

BRANCH ADMINISTRATIVE ASSISTANT

Mercury Drug Corporation 2012-2014

Generate daily sales and reports

Organized files, emailed and faxed reports

Provided product shipment logistical support and quality control by coordinating with vendors

Analyzed customer needs and accordingly developed

procurement requirements

Keep stock inventories within ideal levels

Prepare purchased order, reviewed requisition for goods and services

Received and review department supply requisitions and placed appropriate orders based on need and available funds

Coordinate with suppliers to resolved performance related issues

GENERAL CLERK II

Mercury Drug Corporation 2009-2012

Generate daily sales and reports

Supported office clerical functions using word processing and other software, email and office machines

Kept office equipment functional and supplies well-stocked to promote efficient operations

Performed data entry and record keeping tasks to track company correspondence and updates

Followed confidentiality rules to preserve data quality and reduce potential information compromised

Creating payroll and adjustments for branch employees Processed account payable and account receivable updated to maintain current financial records

Organizing files, email and faxed reports

CASHIER

Mercury Drug Corporation 2001-2009

Operated Cash Register or POS system to received payment by cash, check and credit card

Answer customer inquiries

Helped customer to find specific products, answer product inquiries and offered product advised when ask

Verified customer age requirement for alcohol purchases Prescription reading and dispensing

Contact this candidate